Katrina Shkreli Email and Phone Number

*Key contact for coordination of information and communication between Call Center, Clients, Regional Directors Of Operations and branch locations across the country.*Manage distribution of inquiries between various business channels, insuring timely response and resolution of inquiries. *Maintain and update various daily, weekly, and monthly performance reports *Track and calculate requests for medical leave, bereavement, paid time off, verify attendance, pay adjustments, post payroll information for processing *Lead and mentor Call Center Agents*Distribute leads and insure agent ownership of lead*Build and maintain Client schedules for branch locations across the US

*Train new staff*Distribute appointments to staff to confirm *Process daily and weekly reports*Scheduled manager, confirming and web team work and break schedule *Processed payroll for confirming and web team*Act as support system to staff when management is not available

*Confirmed appointments for each center within a three day span *Secured appointments for center being confirmed *Trained new staff promoted to department *Informed client's of what they could expect at consultation

*Cultivating inbound sales leads through effective use of communication to persuade the prospective customer to take action and schedule an in person appointment to learn more about the services *Seamlessly navigated multiple computer applications, capturing relevant information, while engaging in conversation with customers *Met or exceeded monthly sales objectives, and maintained high call quality standards

*Accounting and Medical billing *Invoice processing for multiple organizational sites *Maintenance of monthly agency budget*Process cash receipts and weekly bank deposits*Reconciliation of Corporate American Express accounts and other charge accounts*Monthly processing and reconciliation of monthly invoices for consumer services *Payment application *Insurance verification *Weekly claim billings