Katrina W. Email and Phone Number

• Check In/Out patients using EPIC• Manage monthly office budget for supply orders• Implemented medical records storage and system filing within department• Assist Referral Coordinator with new patient referrals

• Directed the activities of 6 medical receptionists for a practice of 11 practitioners• Assisted Practice Administrator in developing policies and procedures pertaining to front desk activities.• Conducted initial candidate interviews for potential new employees• Maintained on-going customer service training for staff.• Helped to institute Phreesia, an electronic patient check-in solution designed to streamline workflow and increase practice revenue.• Configured doctor’s availability on ZocDoc, an on-line appointment scheduler, and updated changes in their schedules.• Ordered and was accountable for ensuring receptionists had sufficient office supplies.• Created schedules and coordinated time-off requests for receptionists.• Assisted the Practice Administrator with daily tasks • Acted as temporary Practice Administrator when he/she was out of the office Medical Assistant• Prepared examination rooms, triaged patients, set up procedures for physicians• Assisted physician’s with surgical procedure including: biopsies, excisions, MOHS and cosmetic procedures including: laser hair removal and Botox injections