March 2022 to July 2022Field Service Engineer for the Dallas Fort worth and surrounding areas. We are the preferred provider for HPE equipment for all warranty and service contract work. Working on Servers and storage devices and tape devices in enterprise data centers.

Provides 24x7 onsite data center hardware support. The ability to drive to a customer site whenever a call is placed. Travel consists of service calls typically within a 200-mile range, as well as periodic training, and at times traveling out of state. Maintain and service data center hardware equipment (primarily mid to high-end servers and other storage devices) of assigned accountsProvide top-notch service to ensure 100% customer loyalty. Understand and practice proactive service methodology. Engage other departments when appropriate (i.e. Purchasing, Support, Sales). Strong technical skills with knowledge of computer hardware of OEM equipment in IBM,Dell,HP, Tape and Storage. Proven ability to obtain account potential for sales executives.

-Coordinating parts availability, technical support, and on site labor for locations outside our current geographic footprint.-Diagnose high level technical issues when confident on solution; escalate to L2 Support Specialist as needed and remain engaged until completion of resolution or solution; regularly manages all correspondence to ensure customers receive timely responses via email, and phone and chat or zoom.-Find and evaluate new support vendors to expand Service Express services and geographic reach.Maintain a database of contractor information that tracks contractor cost, contact information, call placement procedures, and vendor-specific notes.-Proven experience effectively troubleshooting data center hardware equipment (primarily mid to high-end servers and other storage devices of IBM,Dell,HP, EMC, Sun and other OEM equipment) globally with national and international customers. Proven communication skills, with the ability to hold professional demeanor in high-pressure, complex situations and demonstrated time and project management skills. Long history of contributing to process improvements by sending documents to L2 support and other departments. Mentored new hires.

Play a key role in the satisfaction of many loyal customers, which includes large companies and government offices as well as small to medium-sized businesses. Responsible for on-site service of Canon's networked digital imaging products. Working within a designated geographic territory, dispatched to various job assignments depending on the product. Achieved ATSP certification within the first 3 months. Responsible for servicing specific business system products including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software.

Providing administrative support for key clients. Including receiving, preparing,sorting, delivering, metering and stamping mail and packages. Receptionist duties, greeting clients answer phone and typical office duties. printer and photocopy machine repair as needed.

Laundry repair technician includes sales of products and warranties

Blended customer care team member in a call center. Making inbound and outbound calls to our clients helping them with claim facilitation and resolution. I have Experience in handling all kinds of customers and temperaments, with customer satisfaction. Software includes Zicome, PCMI, and Microsoft 365, Outlook. Team player.

Provided hardware services which included installing, configuring, upgrading, and maintaining large mainframe systems, including system storage and tape products. This also encompassed LAN/WAN networking connection and trouble shooting and mid-range as well as x-series servers. Utilizing project management skills such as systems assurance, installation planning and account management, which facilitated the successful completion of system installation, relocation and discontinuance of equipment.Developed relationships with each customer by listening to their needs, responding to those needs with urgency and professionalism, and delivering quality results that exceed their expectations.Acted with a sense of urgency when dealing with customer issues, by invoking necessary support resources to ensure resolution of customer issues, and notifying management of customer service delivery concerns.Identified opportunities to grow revenue. Notified management and customer executives of equipment that was not on a maintenance contracts. This supplied revenue growth for IBM to meet customers’ contractual requirements. In so doing, this expedited the customer entitlement process, and billing for non-entitled service activities, which reduced system down time.Effectively managed spending controls such as optimizing overtime, travel expenses, parts usage and parts returns. This required good teaming skills including time management and by optimizing parts delivery expenses.

Recieved incoming calls from external and internal customers. Developed relationships with each customer by listening to their needs, responding to those needs with urgency and professionalism, and delivering quality results that exceed their expectations.Acted with a sense of urgency when dealing with customer issues, by invoking necessary support resources to ensure resolution of customer issues.Generated new revenue by informing customers of new products and making sure they were routed to the appropriate sales division.

Utilized Microsoft Word to purchase materials using City of Austin purchasing guidelines.Ensured availability of critical materials in order to maintain the lowest possible inventory investment.Organized inventory to ensure minimal inventory on hand. Additional responsibilities included implementing and maintaining a new software database. This included providing electronic work orders for the maintenance personnel which expedited the location of equipment needing repair. Trained personnel on the use of the database system.

Senior Lead Operator. Planned, participated, conducted, and led personnel( including training new employee's) assigned to the operation, repair, maintenance, and preventative maintenance of equipment. Utilized broad and comprehensive knowledge of concepts, practices, procedures in analyzing, inspecting, diagnosing, repairing, and maintaining treatment plant operations and equipment by applying strong problem determination skills. Utilized SCADA and plc to make adjustments. Obtained certifications required by Texas Commission Environment Quality Board.