● Oversaw dashboards for clients, delivering actionable insights.● Expanded a supplier spend database, enhancing its scope and usability.● Built a comprehensive database of thousands of service types, speeding up deliverable timelines for analysts and simplifying service comparisons for clients.● Designed training programs that increased tool proficiency and user engagement, enhancing the overall client experience.● Facilitated dozens of product focus groups with clients, collaborating with developers to integrate client-requested features into the Purchased Services tool, improving user satisfaction.

● Spearheaded training initiatives for clients, enhancing their ability to leverage purchasing tools across multiple health systems.● Partnered with sales executives and account managers to enhance customer satisfaction, leading to increased retention rates.● Streamlined the implementation of purchasing tools, reducing onboarding time for new clients.● Collaborated with the IT team to drive UI/UX improvements, significantly improving the user experience on the web platform.

● Conducted in-depth analysis of complex spend files for clients, uncovering cost-saving opportunities that led to more efficient procurement strategies.● Led client support initiatives, achieving a increase in client satisfaction and engagement.● Managed a proprietary consumables database with millions of med-surg items, improving data accuracy and accessibility.

•Brokering truckloads between drivers and customers.•Directing our fleet of over 8000 drivers nation wide.•Assisting in tracking and tracing shipments from pickup to delivery.•Training new employees on the updated systems and Landstar’s various procedures.