Katrina Belanger Email & Phone Number

Novi, Mi

Livonia, Mi

Part of shared services for all HCH companies and responsible for the Employee Development Program (EDP), organized into 11 competencies (44 online curricula) for individual contributor (non-leader) employees using SkillSoft content. Also responsible for the compliance training courses and creating compliance reporting.▪ Increased the use of the EDP online program from 100 employees to over 2,000 employees▪ Expanded the EDP from the original 6 competencies to 11 ▪ Created activity guides for each competency increasing retention of knowledge and skills learned▪ Performed annual revisions to the EDP reducing the total time by 17 hours in 2018▪ Launched the Cohort Program in April 2018, a blended learning solution for 2 competencies - Strategic Thinking and Program Solving/Decision Making with a 90% satisfaction rating▪ Project managed the annual compliance program (domestic and international) customizing SkillSoft courses through Skill Studio, creating reports, and overseeing the contractor platform▪ Assisted the HCH Leadership Academy by instructing DDI programs ▪ Created and facilitated virtual learning series for the Harland Clarke Marketing Services Group▪ Facilitated virtual learning in Adobe Connect and Go To Webinar▪ Worked in the following Learning Management Systems: Success Factors, Cornerstone, and SumTotal

Highland Park, Mi

Responsible for the account of a multi-billion dollar bank, managing a customized Website application where 300 automotive dealers placed direct marketing orders fulfilled by Dialog Direct▪ Managed operations (direct mail and email order fulfillment, resolution of issues, reports, billing) to ensure on-time delivery and customer satisfaction▪ Developed over 60 new/revised brand-specific, generic, and custom direct mail and email templates ▪ Coordinated programming enhancements, testing, and site deployments with internal/external team▪ Trained new internal team members and documented internal processes and procedures

Highland Park, Mi

Responsible for developing Client Services new hires and staff in the areas of improved communication, supervisory training, department processes and procedures, and creating corresponding documentation▪ Improved the new hire on-boarding program for 20 company new hires accelerating their productivity ▪ Developed and facilitated instructor-led supervisory training to improve performance ▪ Created the Budco Presentation series with corresponding job aids to improve presentation skills▪ Launched company-wide training and user documentation for the new project control application to track projects from initial proposal through completion▪ Developed the Quality Office corporate eLearning courses on HIPAA, Safety, GMP, and Security Awareness▪ Created Vehicle Service Contract course architecture developing two eLearning courses to increase sales▪ Led bi-monthly Educate to Innovate programs with Marketing to share best practices across industries

Royal Oak, Mi

Managed projects for external clients by defining learning needs, coordinating content /design options, arranging content review sessions, testing, and recommending implementation and evaluation strategies. Behind-the-scenes work included quoting, budgets/schedules, overseeing freelance staff, and reviewing deliverables. Additional duties included instructional design and facilitation▪ Led the development of 28 eLearning modules for the National Heritage Academies, a charter school system located in 9 states, to improve teaching practices, teacher/parent relationships, and identify resources ▪ Managed 8 wood curriculum e-learning courses for Haworth, an international office furniture manufacturer, enabling their new hires to be productive in half the training time▪ Directed the Excellence in Care Experience e-learning for Trinity Health, a large national health care system, instructing their leaders on patient relations to improve national assessment scores▪ Coordinated updates of seven eLearning modules for BrassCraft, a Masco manufacturing company of plumbing and gas products, providing staff and contractors up-to-date product and service information ▪ Designed and developed eLearning and classroom training for Boston Scientific, a global medical device manufacturer, enabling learners to understand and use the processes, procedures, and tools available ▪ Facilitated courses for Blue Cross Blue Shield of Michigan management staff on the new goal setting and bonus compensation system, and a group of Delta Airlines employees on time management skills

Highland Park, Mi

Managed 31 programs by updating procedures and scripts for agents, tracking program issues, testing systems, managing training for program launches, and reporting metrics to management and clients▪ Streamlined the Audi Merchandising issue process increasing satisfied customers▪ Revised internal processes for the Buena Vista DVD and Blu-ray rebate programs reducing costs▪ Improved scripts for the Health Alliance Plan Disease Management program increasing participation

Highland Park, Mi

Responsible for all corporate training initiatives as part of the HRTD department, working with each department to assess performance gaps then design, develop, implement, and evaluate training solutions▪ Created Budco University in 2001. Designed, developed, and facilitated over 60 employee courses for leadership skills, communication, problem solving, team building, customer service, systems, and safety▪ Managed a staff of 2 corporate trainers▪ Developed 10 annual interactive leadership training seminars for over 100 leaders per session to improve supervisor/employee relations ▪ Designed and implemented mentoring initiatives growing into a three tiered mentoring program: new hire, career development, and high potential increasing employee retention and loyalty▪ Created the on-site training certification program for Production staff ▪ Developed security awareness training allowing Budco to pass the SAS 70 audit requirements

Detroit, Mi

Developed system and soft skills training to produce a knowledgeable and dynamic phone sales force and a skilled billing staff; identified system problems and communicated changes company-wide