Katrina Belanger Email & Phone Number

Novi, MI

Livonia, MI

• Part of shared services for all HCH companies and responsible for the Employee Development Program (EDP), organized into 11 competencies (44 online curricula) for individual contributor (non-leader) employees using.
• Increased the use of the EDP online program from 100 employees to over 2,000 employees
• Expanded the EDP from the original 6 competencies to 11
• Created activity guides for each competency increasing retention of knowledge and skills learned
• Performed annual revisions to the EDP reducing the total time by 17 hours in 2018
• Launched the Cohort Program in April 2018, a blended learning solution for 2 competencies - Strategic Thinking and Program Solving/Decision Making with a 90% satisfaction rating

Highland Park, MI

• Responsible for the account of a multi-billion dollar bank, managing a customized Website application where 300 automotive dealers placed direct marketing orders fulfilled by Dialog Direct
• Managed operations (direct mail and email order fulfillment, resolution of issues, reports, billing) to ensure on-time delivery and customer satisfaction
• Developed over 60 new/revised brand-specific, generic, and custom direct mail and email templates
• Coordinated programming enhancements, testing, and site deployments with internal/external team
• Trained new internal team members and documented internal processes and procedures

Highland Park, MI

• Responsible for developing Client Services new hires and staff in the areas of improved communication, supervisory training, department processes and procedures, and creating corresponding documentation
• Improved the new hire on-boarding program for 20 company new hires accelerating their productivity
• Developed and facilitated instructor-led supervisory training to improve performance
• Created the Budco Presentation series with corresponding job aids to improve presentation skills
• Launched company-wide training and user documentation for the new project control application to track projects from initial proposal through completion
• Developed the Quality Office corporate eLearning courses on HIPAA, Safety, GMP, and Security Awareness

Royal Oak, MI

• Managed projects for external clients by defining learning needs, coordinating content /design options, arranging content review sessions, testing, and recommending implementation and evaluation strategies..
• Led the development of 28 eLearning modules for the National Heritage Academies, a charter school system located in 9 states, to improve teaching practices, teacher/parent relationships, and identify resources
• Managed 8 wood curriculum e-learning courses for Haworth, an international office furniture manufacturer, enabling their new hires to be productive in half the training time
• Directed the Excellence in Care Experience e-learning for Trinity Health, a large national health care system, instructing their leaders on patient relations to improve national assessment scores
• Coordinated updates of seven eLearning modules for BrassCraft, a Masco manufacturing company of plumbing and gas products, providing staff and contractors up-to-date product and service information
• Designed and developed eLearning and classroom training for Boston Scientific, a global medical device manufacturer, enabling learners to understand and use the processes, procedures, and tools available

Highland Park, MI

• Managed 31 programs by updating procedures and scripts for agents, tracking program issues, testing systems, managing training for program launches, and reporting metrics to management and clients
• Streamlined the Audi Merchandising issue process increasing satisfied customers
• Revised internal processes for the Buena Vista DVD and Blu-ray rebate programs reducing costs
• Improved scripts for the Health Alliance Plan Disease Management program increasing participation

Highland Park, MI

• Responsible for all corporate training initiatives as part of the HRTD department, working with each department to assess performance gaps then design, develop, implement, and evaluate training solutions
• Created Budco University in 2001. Designed, developed, and facilitated over 60 employee courses for leadership skills, communication, problem solving, team building, customer service, systems, and safety
• Managed a staff of 2 corporate trainers
• Developed 10 annual interactive leadership training seminars for over 100 leaders per session to improve supervisor/employee relations
• Designed and implemented mentoring initiatives growing into a three tiered mentoring program: new hire, career development, and high potential increasing employee retention and loyalty
• Created the on-site training certification program for Production staff

Detroit, MI

Developed system and soft skills training to produce a knowledgeable and dynamic phone sales force and a skilled billing staff; identified system problems and communicated changes company-wide