Katrina Brittingham Mba, Msa, Cprw, Jctc, Jcdc Email & Phone Number

Smyrna, Ga, Us

United States

Serves as consultant for Healthcare organizations on various high priority corporate IT projects related to CMS ( Medicare and Medicaid) government mandates and regulations, and Commerical business.Gather and update business requirements, train Junior BA's.Assist in building and roll out of Agile methodology for Provider IT and Provider Orperations.Ensure project deadlines are met.Coach developers and Provider Business area on proper processes related to user stories.

Upper Darby Pa

I provide senior level managers and executives coaching on the development of employment goals, resume creation, and interviewing skills to smooth their career transitions. I help them revamp their job profiles, provide salary negotiation strategies, and recommend areas of opportunities of growth.I conduct mock interviews with clients to help them overcome anxieties and build confidence, collaborate with recruiters, and provide resume posting services to increase likelihood of job placement. Tools such as 30-60-90 day business plans are developed to demonstrate the candidate has a strategy mapped out from the first day in the position.I provide entrepreneurs and small business owners with business strategies to thrive in an ever changing economyAccomplishments:I was featured in the January 2017 Issue of PARC Magazine and serves as the publication's career expertI am the winner of the 2017 Executive Search and Staffing Awards - Executive Career Coach by Corporate America NewsI have presented on career related topics at the following organizations:- Free Library of Philadelphia- National Society for Hispanics with MBAs- National Association for Professional Women – Delaware County Chapter- International Association of Women Philadelphia ChapterI have also received the Best of Upper Darby award for resume writing and career consulting from 2013-2014 and for Best in Career Counseling in 2015 and 2016.I presented on "How to Contract a Virtual Assistant without Breaking the Bank" for the 2015 National Resume Writers' Association Conference.I was a featured resume writer in "Modernize your Resume Get Noticed...Get Hired!" by Wendy Enelow and Louise Kursmark.

United States

I own an online television and radio station that hosts wholesome entertainment, informational shows and inspirational music that broadcasts to 170 countries. It is the home of CareerGPS - Global Positioning Strategies, a weekly show where experts provide insight on trends in the job market and advice on career development and transition. It is also the platform for Tea With Me an online television show that provides motivation and career advice.

Remote

I served as a Contingent Project Manager for Humana’s Technology Lifecycle Management (TLM) Team to facilitate the End of Life of applications on Windows 2012 with 1000+ applications to be remediated and 1000+ application owners. I supported IT on Windows 2008 initiative to wrap up 38 applications that passed end of life date. I assisted application owners with server decommission program by directing them to appropriate resources and business areas. I partnered with TLM governance to verify and adjust quarterly funding of projects for resource allocation for projects. Accomplishment:• l was appointed as remote soft skills and technical trainer for TLM project managers via Zoom utilizing LinkedIn Training Platform weekly during AEP slow period and monthly during peak workflow periods within first 30 day in role.

United States

I addressed un-and-under employment and lack of education attainment in the West Philadelphia region. I planned, led, coordinated, and executed projects for workforce development and academic support programming for organization. I conducted coaching for job seekers and students. I developed and facilitated in-person and virtual career related workshops within WorkSmart West Philly, Community Services, and Family Self-Sufficiency programs. I led IDA Homeownership and Education Savings Programs. Accomplishments:• Implemented policies, procedures, reporting, and client pipeline that saved contract with United Way within 3 months of hire in role.• Served as project let for development, implementation, and rollout of $250K scholarship fund and Salesforce training program using Trailhead platform.• Successfully trained 11 Salesforce Administrator candidates four of which achieved salesforce certification. All candidates trained in project management and soft skills..

Virtual

I am a certified teacher who instructs native Chinese speaking children ages 5 to 13 English. I use TPR, grammar, history, geography, and math.

Conshohocken, Pennsylvania

I served as a contractor through Monarch staffing to assist with the implementation of BenefitPoint; the official system of record for client benefits management. In addition, I participated in the seamless integration with the Sagitta accounting system to attribute revenue and calculate/pay sales commissions.Key Achievements: - I trained approximately 32 team members on use of the BenefitPoint tool.- I developed and maintained the standards and best practices for use of system that is used in throughout the company for proper client data entry and maintenance.- I was a key player in achieving $10M+ in posted commission within 1st month after BenefitPoint Go-Live” by ensuring missing plans were entered and applying commission splits.

I wrote resumes, cover letters and LinkedIn profiles for clients. Applied knowledge of industry trends and client experiences and achievements to create resume personally branded resumes. I instructed clients on how to market themselves online through LinkedIn other social media outlets.Kept finger on pulse on career development and job search changes through continuing education.LinkedIn Profiles | Executive Resume Writer | CEO, COO, CIO, CFO, CMO & Executive Resume Writer | Professional Resume Writer | IT Resume Writer | Finance & Accounting Resume Writer | Marketing Resume Writer | HR Resume Writer | Military Transition Resume Writer | Non-Profit Resume Writer | Sales Resume Writer | Brand Management Resume Writer

I collaborated with the Program Chair and administrative team on the planning, logistics, execution, and management of the annual conference. In addition, I developed conference budget with Program Chair, President, and Treasurer and negotiated contract for hotel meeting rooms, catering, accommodations, and A/V. I successfully recruited volunteers to plan opening reception and after-hours tours. Arranges technology to meet presenters’ needs. Furthermore, I established online registration options with administrative team and managed participant check-in process with administrative team.

Greater Philadelphia Area

I execute analyses and reporting for Coordination of Benefits (COB) unit in order to enhance productivity and services to internal and external customers. I formulate and retain reports for management and business partners to ensure transparency and educate effected parties on operational data. I interpret statistical data to create trends and projections of operational and future financial performance including designing and delivering both analytical and decision support measurement models to management and business partners. I Identify and recommend operational and financial impacts for continued improvement and efficiency as well as liaising with leadership to provide understanding of financial and business performance results. I provide advice to management on how to establish and achieve business objectives. Accomplishment:• Earned STARS “Own It” award for efforts leading to $80K in COB savings.• Key participant in recovering and reporting $5.8M+ in COB savings for 2015 year.• Recovered $1.2M+ in COB savings for YTD for 2016.

I provide resume writing services to clients, conduct interviews via phone to obtain pertinent information regarding work history, education/training, and accomplishments. I organize materials received from clients and complete writing assignments according to resume writing standards to improve clarity, conciseness, style, and ensure proper terminology usage. I maintain records and files of initial drafts, revisions, and finalized documents.

Greater Philadelphia Area

Senior technical expert, providing advice and guidance to senior management on medical claims and benefit programs.Develop, revise and manage a variety of benefits programs. Collaborate with managers, employees, union officials, consultants, health care professionals and insurance carriers on various benefit related matters.Track and monitors monthly claims spending, utilization trends and state laws.Accomplishments:Recouped $1.7M+ in stop loss claims, $170K+ in medical fringe over payments and $195K+ in coordination of benefit over payments during 2013-2014 fiscal year.Identified and recovered over $195K in medical premium payments to 32BJ union.Contributed to approximately $3M in savings by removing ineligible dependent from medical plan.

Greater Philadelphia Area

Developed and modify departmental policies and procedures to meet business requirements and ensures all changes are communicated to the Operations Business Solutions team and business partners. Conducted compliance audits for the Government programs and Commercial business and report findings to the impacted business area.Developed audit reports; trend and root cause analysis for management.Used Lean Six Sigma methodology to develop and monitor process improvement initiatives within Processing Services.Supported teammates in order to ensure audits and responses to audit findings are received timely.Partnered with Corporate Compliance to ensure all requirements are met and monitored. Collaborated with Processing Services in order to identify root cause.Accomplishments:Received distinction award for effective communication of process improvements to all levels of staff.Present process improvement project results to the Presidents Council.

Greater Philadelphia Area

Participated in audits to evaluate and report the performance of the Operations departmentExamined claims, customer service and enrollment transactions to determine accuracy and timeliness in accordance with the BCBSA and Medicare guidelines.Audited provider reimbursement calculations, contracts and, group billing for accuracy.Assisted in preparing operating performance calculations and drafts audit and trend analysis reports for senior management.Reviewed all audited areas for procedural correctness and makes recommendations to correct deficiencies.

Greater Philadelphia Area

Broker Services:Served as subject matter expert to service staff, clients, brokers, and plan participants.Conducted on the site visits to large clients, including school districts and unions to resolve issues with claims processing.Ensured service team was up to date on benefit and claims processing changes.Call Center:Received incoming calls from members in a high volume call center.Asssited with supervision of 13 call center reps.Provided prompt, accurate, and courteous responses to customer inquiries.Aided supervisor with staff performance evaluations.Resolved eligibility of covered benefits, complaints, claims and enrollment issues.Tracked developing problem trends, advises management and suggest possible solutions.Conducted on the job training for new member service representatives.Played an integral role on the Medicare Part D conversion project team.Claims:Solicited by team members and management for claims expertise.Performed accurate investigation, examination and resolution of claims.Verified claim charges, investigate eligibility and review benefits.Conducted side-by-side training of cross-trained member services representatives on direct entry of paper claims.Answered claim processing questions of inexperienced claims processors.Exceeded claims standards with 100% quality in 2005 - 2007.Accomplishments:Earned “spot” award for recommending of innovative ideas that reduced the average handle time of customer calls.Recognized by the VP of Operations for providing “First Class Customer Service.”

Greater Philadelphia Area

I began my career at as a contract claims process analyst in July of 2002. I was on of 3 contractor hires out of 20 within 6 months for consistently exceeding production and quality scores. I reviewed and processed claims for medical professionals and facilities.In addition, I developed and implemented new guidelines for processing chiropractic claims.I was selected by management to be the dedicated claims processor of large group accounts, and coordination of benefits.Also, I received numerous awards for exceeding production and quality standards with 100% rating in 2004 and 2005.Accomplishments:Received “Bravo” awards for exceeding claims quality and production standards.

Greater Philadelphia Area

Reviewed, evaluated, and documents internal controls.Oversaw the purchasing of materials for the church, assuring that acquisitions are made according to the church guidelines.Monitored the church’s cash position, including updating weekly reports, month-end reconciliations, and projections.Prepared monthly financial statements in conformity with generally accepting accounting principles.Directed the audit process, including planning and coordination with the CPA and preparation of various schedules and reconciliations.Assisted and directed the accounting, accounts payable, member contributions, and payroll services of the church.Trained and supervised new finance staff.

Greater Philadelphia Area

Managed the accounting, accounts payable, member contributions, and payroll services of the church Trained and supervised new finance staff.Monitored the church’s cash position, including updating weekly reports, month-end reconciliations, and projections.Prepared monthly financial statements in conformity with generally accepted accounting principles.Prepared a variety of financial reports and analysis for internal and external sources.Oversaw and directed the audit process, including planning and coordination with the CPA and the preparation of various schedules and reconciliations.

Greater Philadelphia Area

Interviewed, trained, hired and supervised administrative staff.Developed and implemented a more efficient system for filing student records.Created school seal, transcript paper format, and grade scale for the Practical Nursing Program.Assisted management with creating the program’s yearly budget and program planning.Monitored the absenteeism of program participants and InternsPlanned and coordinated entrance examination schedulesReviewed, monitored and documented the progress of nursing students.Organized, scheduled and conducted information session presentations. Assisted the Director of the Nursing with the corrective action measures pertaining to Interns and program participants. Planned and conducted the recruitment activities for the Nursing Program.

Msa, Accounting

Mba, Leadership And Management

Bs, Management