Katrina Holbrook Email & Phone Number

• Deliver exceptional customer service by promptly addressing inquiries, informing customers about promotions and discounts, and leveraging product knowledge to guide their fashion choices.
• Ensure cleanliness and organization of store by folding and placing product in its designated location.
• Actively maintain clear and regular communication with team, ensuring seamless operations by using radio communication devices.
• Help customers complete purchases, place orders, fulfill refunds, handle exchanges, and join reward programs through active customer service.
• Process an average of 50+ payments daily with utmost accuracy, ensuring efficient and prompt customer service.
• Successfully completed over 2,000 online customer orders utilizing company software.

• Utilized the React Native framework to overhaul the graphical user interface, resulting in an optimized presentation of critical information.
• Played a pivotal role in the successful launch of the enhanced shipment tracking mobile application, ensuring its timely release and seamless deployment.
• Contributed within a cross-functional team for the senior capstone project, actively driving its seamless execution.
• Collaborated closely with Gentrifi GPS to optimize a mobile application as part of a senior capstone project.

• Assisted student passengers in reaching their desired destination.
• Safely operated UT Dallas golf carts according to UT Dallas rules and regulations.
• Communicated with coworkers and supervisors regarding any passenger cancellations or schedule changes.
• Maintained golf carts in accordance with CDC guidelines.
• Assisted in special projects assigned by supervisors.

• Provided customer-oriented service to the UT Dallas community by increasing health and safety awareness among students regarding the COVID-19/Coronavirus.
• Distributed disposable and reusable masks to the UT Dallas community.
• Provided information on where students can obtain masks, hand sanitizer and other safety related supplies on campus.
• Assisted in special projects assigned by supervisors.

• Patrolled UTD parking lots and garages with assigned coworkers in all weather conditions.
• Issued parking citations in accordance with UTD parking rules and regulations.
• Communicated with coworkers and supervisors to determine best course of action when issuing parking citations.
• Reviewed University-owned and leased parking lots and garages to inform management of utilization as well as any maintenance issues that need to be addressed.
• Reserved and monitored parking spaces for special event parking.
• Provided assistance to students, faculty, staff, and visitors with information regarding parking.

Round Rock, Texas Area

• Supervised children of elementary school age during parents’ scheduled absences.
• Engaged children in games that were fitness and strategy based.
• Ensured children were fed, and all their needs were cared for upon parents’ return.

Bachelor Of Science - Bs, Computer Science

GPA 3.7 Dean's List - Fall 2019 Graduated with Cum Laude Latin Honors

High School Diploma

Activities and Societies: Marching Band 2013-2017Graduated from the Academy of Business and Industry, and the Academy of Visual and.