Katrina Huynh, Mph Email & Phone Number

Phoenix, Az, Us

• Function as the Chief of Staff to the VP, Service Operations, responsible for managing the Service Operations executive office including collaborating with Service Operations leaders.• Collaborates with VP Service Operations and the Service Operations leadership team to ensure alignment of business objectives, tracks internal and external commitments, and supports the execution of business plans. • Drives operational strategy by developing a comprehensive understanding of daily operations to identify operational roadblocks and process gaps and work with senior leaders to problem-solve and lead the implementation and operationalization of the solutions.• Plays a leadership role in the cultural evolution of the Service Operations division with an emphasis on change management, clear communication, and employee development.• Leads the development and implementation of a BPO Center of Excellence to share best practices, provide a common set of policies, procedures and tools and drive consistency in vendor management practices that enable business owners to maximize vendor performance and value, and to identify, mitigate and manage vendor risk.• Leads and facilitates analytic and financial reporting initiatives in support of service operations. Supports the development and maintenance of new and existing metrics and sustainable reporting to support data-driven decisions. • Manages the development and execution of annual budgeting and fiscal evaluations throughout the year to ensure Service Operations meetings organizational financial goals.

Phoenix, Arizona, United States

• Act as the Chief of Staff to the VP, Service Operations with responsibilities of managing the office to include collaborating with segment leaders, key stakeholders, and organizational subject matter experts to ensure operational efficiencies. • Drives operational strategy by developing a comprehensive understanding of daily operations to identify operational roadblocks and process gaps and work with senior leaders to problem-solve and lead the implementation and operationalization of the solutions.• Serves as a project lead for high priority and complex operational initiatives.• Engage with business partners internally and externally to develop and monitor metrics of success and create solutions to remove barriers to ensure business goals are met.• Implements fast and effective communications and change across the operational segments, helping staff with transparency, adapt and adopt to change while ensuring best practices when there are downstream impacts to the business processes, systems, and technologies.• Responsible for developing and managing the communication plan for the Service Operations Division and reporting departments to include branding, creative development, reviews, and final distribution.• Leads and facilitates ad-hoc analytic and reporting initiatives in support of business strategies. • Supports the development and maintenance of new and existing metrics and sustainable reporting to support data-driven decisions. • Manages strategic projects, reports, analysis, and deadlines, and coaches on change management, execution and mitigating risk. • Partners with business leaders across the organization to support and implement high-quality, data-driven reporting.• Oversees use of corporate funds including budgeting, fiscal management, and reporting. Identifies opportunities to achieve administrative efficiencies while maintaining service.

Phoenix, Arizona

• Inspired health for Arizonans through the public health movement Mobilize AZ, which targets the health challenges of substance use disorder, mental health, and diabetes through education, resources, and community investment.• Developed and maintained strategic relationships with key community and corporate stakeholders. • Utilized strategic relationships to curate 14,000+ volunteer service hours annually that positively impact the health and well-being of Arizona communities and achieve internal organizational goals. • Developed, tracked, and administered programs to reflect the organization's mission and values while positively impacting the welfare of Arizona citizens. • Managed grantees by overseeing budgets, reporting, administration, and ensuring compliance with contract guidelines. • Created and managed the deployment of marketing plans for department initiatives, internally and externally, via all employee emails, intranet articles, social media, and visual graphics such as screen savers and intranet banners.• Identified, developed, and executed programs that reinforce corporate brand and culture while also strengthening Arizona communities. • Evaluated claims data and other data resources to identify data-driven projects and healthcare solutions for our members and Arizona community members. • Developed effective solutions to departmental challenges by utilizing problem-solving, communication, creativity, and research skills.

Phoenix, Arizona Area

• Managed assigned clients with an emphasis on strategic relationships and promotion of population health products and programs. • Exercised customer service and problem-solving skills to optimize customer satisfaction.• Collaborated with the Sales team to develop strategy for account acquisition and retention related to population health products and programs. • Developed annual, metric-driven, strategies for each key account based on client culture, benefits, and available health-related data with annual program evaluation.• Ensured benchmark data, best and finals and other presentation materials were accurate, complete and aligned with client goals.• Consulted with various internal departments, brokers, providers, and business agencies to obtain information to meet employer group goals.• Identified, designed, and implemented new products and product enhancements to support strategic design for all clients.• Coordinated and executed annual biometric screenings, Health Assessment campaigns, and health fairs.

Scottsdale, Az

• Developed and implemented evidence-based prevention and chronic disease programs while leading a team of worksite wellness coordinators. • Accelerated product usage by assessing client population and identifying opportunities to up-sell clients.• Expanded book of business by responding to requests for proposals (RFPs), developed sales presentations and materials and presented final sales materials to prospective clients. • Cultivated and maintained relationships with clients that employ population ranges from 200 – 30,000+ employees nationwide.• Consulted with clients on the development of their annual benefit plan design. • Established 1 – 3 year strategic plans for all worksite wellness clients. • Monitored program effectiveness through data analytics and reported participation, satisfaction, engagement, and overall outcomes to internal and external “C” suite.

Phoenix, Arizona Area

• Developed, implemented, and administered evidence-based wellness and chronic disease programs aimed at improving overall employee health.• Documented utilization rates, analyzed and evaluated program data, and developed executive leadership reports to identify employee health trends.• Managed contract longevity and administered compliance of all wellness contracts while also negotiating new contracts to ensure cost-effectiveness and competitive services.• Developed and managed the worksite wellness department budget.• Collaborated with the benefits team to create benefit plan designs that promoted increased utilization of preventative health care and disease management products. • Utilized data analytics to develop wellness programs that targeted and reduced FLMA claims.

Masters Of Public Health, Public Health Practice

Bachelor Of Science, Exercise And Wellness