Responsible for the overall management of the market, operations, sales and delivery functions. Developing and implementing business strategies, managing staff, driving revenue growth and profitability for the Rochester Market and surrounding counties through the Finger Lakes and West of the market.

Responsible for developing business with prospective strategic customers and penetration and retention of existing customers. Territory management, lead identification and qualification, cold calling, setting appointments, creating and developing proposals and pricing models, making presentations, closing sales through effective negotiation, and may conduct business reviews. Act as a business consultant gaining a thorough understanding of the customer’s needs/business issues and selecting the appropriate solution to meet those needs.

• Remotely managed staffing business needs throughout several counties within the Finger Lakes area.• Met or exceeded financial targets with a high of 14% business growth year over year in 2015. • Established overall business strategy and supported management team, consisting of three recruiters, in areas such as business development, service delivery, customer and employee retention, recruiting, and expense management. Provided training and development to management team as necessary.• Acted as a trusted partner with key customers and business leaders in the community, continually building relationships to further business development and identify new sources for candidates. • Acted as the liaison between management, the field service and sales team, and oversaw the deployment of corporate initiatives such as local internal audits and the continual retention program.• Focused on continuous improvement and customer satisfaction, acting as the point of escalation for customer and employee issues, and utilizing skills in employee relations to quickly resolve problems.• Simultaneously provided high-quality service to customers and clients, while supporting staff when needed in order to meet customer demand.

• Served Kelly Service´s largest account at that time, working with hiring managers, HR and other key stakeholders to set clear expectations, manage risk, define deadlines and outline responsibilities in order to meet staffing needs. • Guided and empowered supervisors to use appropriate behavioral and competency-based interviewing methodology, and coached Hiring Managers on interviewing and candidate assessment techniques.• Ensured data integrity by accurately encoding all information in recruitment system in a timely manner and preparing recruitment reports to ensure information accuracy prior to submitting to the customer, in accordance with previously determined service agreements. • Direct responsibility for seven of the top 10 accounts in the region due to personal success in building customer relationships and accomplishing tasks quickly and efficiently with strong attention to detail.• Provided outstanding customer focus, exceeding customer expectations by providing creative staffing solutions to shortage of talent. • Filled and managed orders as well as controlled all customer reporting. • Recruited and sourced new employees and initiated the new hire process outlining HR policies, procedures, and laws, as well as supported new hire orientations when needed.• Proven ability to navigate difficult conversations, through experience managing employee relations matters with temporary staff including but not limited to disciplinary action and termination. • Effectively managed accounts and furthered business development with key customers. • Performed all time related employment activities, including payroll, as well as management of unemployment and workers compensation cases for temporary staff.

• Served as an extension of the customer’s recruitment team, leading the execution of recruitment initiatives to meet business objectives in partnership with hiring managers and supervisors. • Developed and executed a proactive recruiting plan that more than tripled the headcount.• Hired and managed over 300 employees, serving as the primary contact for temporary staff, including but not limited to regulating turnover, coaching, counseling, terminations, co-employment, and sexual harassment investigations, taking action as required. • Participated in client meetings and quarterly business reviews, analyzing the client’s business needs by asking the right questions to understand required competencies, and providing staffing recommendations to secure headcount demands. • Conducted end-to-end recruitment process, executing effective sourcing strategies, building sustainable candidate pipelines, driving increased quality for hire while decreasing time to fill.• Created, analyzed, and reviewed KPI reports, taking action when necessary. • Crafted, deployed, and maintained temporary employee retention programs. • Performed skill alerts, providing pre-screened candidates to key customers.

• Served as the primary contact for customers as it pertains to overall sales, service delivery, operations and HR issues, achieving an all-time high in hours for Bausch & Lomb, IEC Electronics and Redman.• Facilitated the selection process including screening and assessing candidates, administering evaluations, conducting interviews and reference checks, and finalizing hiring decisions.• Maintained relationships with temporary employees, identified process improvements and ensured excellent customer service at all times.