Katrina L. Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Kew, Victoria, Australia

• Manage the implementation and ongoing operations of all systems key to the business. The systems included Salesforce based CRM, invoicing and accounting software. Key Responsibilities
• Operational owner of all in house systems. Responsible for the implementation, management and training and support of in-house users.
• Implement, manage and oversee the CRM system Propertybase built on the Salesforce Platform
• Lead planning and forecasting activities with business partners to achieve business and company goals
• Participate in the execution of changes to procedures, policies and systems to facilitate expansion, compliance and scaling of the business
• Maintain all accounting system (Dext, Xero) and act as key contact for all finance related matters

• Manage the implementation of Sage People solution into a diverse range of client industries. Sage People is Sage’s HCM solution built on the Salesforce Platform.Key Responsibilities
• Drive the scope, definition, delivery management and adoption of cloud based solutions with our clients.
• Conduct discovery sessions with client to determine pain points and diagnose how Sage People can provide value and how the implementation can achieve return on investment
• Manage the client implementation through effective use of change control and adhering to project management standards of control
• Drafting, developing & driving project plans
• Documentation requirements, business processes, application configurations, testing plans and other artefacts

Responsible for initial client engagement, project management and implementation of the enableHR system.This includes developing the implementation plan with the client, assisting the client in their analysis of business processes and the application and adaption of those processes to the enableHR system and full project and stakeholder management. Key.

Responsible for expanding the Online/Digital channel by undertaking analysis, development and implementation of new online applications and enhancing existing online applications. The main objective is to provide Roads and Maritime Services customers with an alternate channel to having to attend a Registry or Service centre to perform transactions.Key.

Responsible for managing and defining all changes to the Roads and Maritime Services eBusiness applications through the software development lifecycle. Key responsibilities:- Manage the implementation of all changes to the Roads and Maritime's eBusiness applications (50+). - Coordinate development, testing and release of all changes.- Document detailed.

Manage end-to-end project implementation of PageUp People system to new client organisations (including project planning, project definition, requirements definition, process analysis, consulting, project delivery and testing)Key responsibilities:- Financial management of all implementation projects within budget.- Develop and maintain project plans..

Responsible for the management of day-to-day operations with large corporate clients and integrated partners to provide support and consultation focused on system optimization.Key responsibilities:- Establish and maintain strong working relationships with client portfolio.- Respond to technical queries and provide advice on best practice use of system..

Act as operational contact to nominated client base with an overall responsibility of assisting Customer Relationship Managers(CRMs) to increase revenue and client satisfaction.

Certificate Iv Finance And Mortgage Broking

Prince2 Practitioner, Project Management

Ba(Hons), Business Administration With Marketing

Swedish High School Diploma, Social Sciences