Manage the implementation and ongoing operations of all systems key to the business. The systems included Salesforce based CRM, invoicing and accounting software. Key Responsibilities• Operational owner of all in house systems. Responsible for the implementation, management and training and support of in-house users.• Implement, manage and oversee the CRM system Propertybase built on the Salesforce Platform• Lead planning and forecasting activities with business partners to achieve business and company goals• Participate in the execution of changes to procedures, policies and systems to facilitate expansion, compliance and scaling of the business• Maintain all accounting system (Dext, Xero) and act as key contact for all finance related matters• Review financial reports and consult Company Directors

Manage the implementation of Sage People solution into a diverse range of client industries. Sage People is Sage’s HCM solution built on the Salesforce Platform.Key Responsibilities • Drive the scope, definition, delivery management and adoption of cloud based solutions with our clients. • Conduct discovery sessions with client to determine pain points and diagnose how Sage People can provide value and how the implementation can achieve return on investment• Manage the client implementation through effective use of change control and adhering to project management standards of control• Drafting, developing & driving project plans• Documentation requirements, business processes, application configurations, testing plans and other artefacts• Configuring the platform to meet customer requirements for a complete talent management solution. This include Core HCM for onboarding, off boarding, probation, HR processes, Performance Management, Recruitment & Applicant Tracking System, Integration to 3rd party systems such as LMS, Payroll• Budgetary control and management• Preparing project documentation

Responsible for initial client engagement, project management and implementation of the enableHR system.This includes developing the implementation plan with the client, assisting the client in their analysis of business processes and the application and adaption of those processes to the enableHR system and full project and stakeholder management. Key responsibilities:- Manage client projects, including the development, configuration and stakeholder management- Scope, design and develop enableHR in accordance with client specifications- Conduct business process analysis in conjunction with client- Establish and maintain long term relationships with key client contacts- System-related troubleshooting for both internal and external stakeholders- Identify potential enhancements to functionality and capability- Maintain all records associated with the design, development and implementation of the solutions- Facilitate training of the client on system functionality- Mentor and coach members of the Client Experience team

Responsible for expanding the Online/Digital channel by undertaking analysis, development and implementation of new online applications and enhancing existing online applications. The main objective is to provide Roads and Maritime Services customers with an alternate channel to having to attend a Registry or Service centre to perform transactions.Key responsibilities:- Contribute to the Online Services channel migration and integration strategies by performing analysis of customer and financial data including demographics and cost/benefit information.- Contribute to the delivery of business objectives by leading and participating in the development and implementation of marketing and communication strategies to support the increased take up of the self service channel.- Act as subject matter expert on projects migrating existing customer facing transactions to the online channel and projects impacting online applications.- Manage and define all changes required to all existing Online Services applications.- Communicate impact and process changes to relevant business areas ensuring successful implementation of all changes.- Manage internal change and release process.- Manage research projects to determine customer awareness, usage and requirements of the online channel and contribute to its expansion of services provided.- Develop and maintain online analytics capability.- Develop business cases for approval of funding for program of work. - Implement training strategies across registries to educate registry staff on online applications and capabilities.

Responsible for managing and defining all changes to the Roads and Maritime Services eBusiness applications through the software development lifecycle. Key responsibilities:- Manage the implementation of all changes to the Roads and Maritime's eBusiness applications (50+). - Coordinate development, testing and release of all changes.- Document detailed requirement and ensure master documentation is maintained.- Liaise with key business stakeholders on schedule of changes and advise on business impact.- Engage third party vendors for software development projects and act as the conduit between the business and vendor.- Manage quarterly and monthly interim release of changes.

Manage end-to-end project implementation of PageUp People system to new client organisations (including project planning, project definition, requirements definition, process analysis, consulting, project delivery and testing)Key responsibilities:- Financial management of all implementation projects within budget.- Develop and maintain project plans.- Schedule required resources and development work.- Identify and manage issues and risks to achieve project deadlines.- Build and develop a positive client relationship throughout the implementation process.- Provide detailed weekly project status reports to internal & external stakeholders.- Coordinate and support Clients throughout the User Acceptance Testing stage.- Gather and document business rules and project requirements from clients through workshops and weekly progress meetings.- Understanding and documenting business and project objectives.- Detailed documentation and record keeping relating to implementation projects.- Develop and document workflow and process diagrams.- Develop and document test cases relating to new and existing functionality.

Responsible for the management of day-to-day operations with large corporate clients and integrated partners to provide support and consultation focused on system optimization.Key responsibilities:- Establish and maintain strong working relationships with client portfolio.- Respond to technical queries and provide advice on best practice use of system.- Engage and educate clients in relation to system upgrades and improvements.- Provide outstanding customer service to all nominated accounts.- Produce Statements of Work (SOW) (including gathering business requirements, documentation, invoicing and production).

Act as operational contact to nominated client base with an overall responsibility of assisting Customer Relationship Managers(CRMs) to increase revenue and client satisfaction.