Katrina Maes Email & Phone Number

As a Data Science Operations Specialist at Snapdocs, I apply my customer-focused and data-driven skills to optimize the service quality of the platform. I joined Snapdocs in 2021 as a User Operations Specialist, where I supported the users with their queries, feedback, and issues, and helped improve the user experience and retention. I have over two years of experience in the food delivery industry, where I learned to manage customer expectations, handle complaints, and ensure compliance with health and hygiene standards. I am passionate about using data to solve problems, enhance processes, and deliver value to the customers and the company. I am always eager to learn new tools and techniques, and collaborate with my team and other stakeholders to achieve our goals.