Katrina Mancera Email & Phone Number

Region VII - Central Visayas, Philippines

Cebu

Identify and report on account profitability opportunities and recommend strategies to improve processes. Maintain focus on operational effectiveness of the Program, across all centers and ensure that program requirements, service levels, and expectations are met. Accountable for schedule adherence, service level, and absenteeism. Forecast and prepare for.

Cebu City

Cebu

Works mainly in Forecasting and Capacity Planning per program per site.Interacts with Operation and Clients thru weekly discussion in Capacity/Staff Plan meetings.Generate/Creates/Offer schedules that are needed to fill program requirements to New Hires and existing CSR/TSRs.Maintain accurate data in reporting and tracking systems such as Center Point.

Cebu

Liaise with Operational and Client Solutions departments as well as the client to determine forecasted call volume and required staffing levels for each program. Participate in monthly forecasting meetings. Maintain a good understanding of all factors that must be considered in the forecasting process and comprehensively explain these to our internal and.

Cebu

Develop, generate and deliver reports containing accurate and timely statistical information on a real-time basis for all programs monitored real-time. Display a high level of understanding and problem solving ability in regard to these reports.Analyze all reports to identify trends and areas of development and be proactive about offering solutions.

Cebu

handled customer inquiries regarding to purchases made online for one of the biggest retail stores in the US; assisted customer in placing orders online; answered credit and delivery inquiries

Cebu

A very multi-tasked job that required general office administration which included Inventory and Logistics Management, Customer Service, Marketing and Account Management including credit and sales monitoring.

Cebu / Bohol / Negros

In-charge of booking, collection, and merchandising for secondary and tertiary accounts which included wholesalers, groceries, Convenience chain (Mercury Drug, etc).