Katrina Pierce Email & Phone Number

Sol Duc Hot Springs Resort

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on operational needs/capabilities. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Whitefish, Montana, United States

Oversee all areas of operation for a 40 room boutique hotel in Downtown WhitefishExecuted a complete rebranding and culture change, bringing the hotel from 3.7 stars to 4.7 stars on Google Reviews.Diagnose and repair electrical, plumbing, HVAC, and other maintenance issuesManage both seasonal and year round employees in front desk, housekeeping, and management, as well as several outside contractorsImplemented a new property management system. Coordinated between several companies to ensure our property management, point of sale, and accounting systems corresponded.Developed and implemented standard operation procedures and an employee handbookTrained a front desk staff member to be an efficient and knowledgeable assistant managerCompleted all accounting duties, such as reconciling reservations, disputing chargebacks, managing and implementing the budget, and tracking spending. Responsible for all recruiting, hiring, training, and employee development

Wyoming, United States

Worked seasonally for Xanterra in various, progressive food & beverage positions. Began as a Food & Beverage Supervisor and was promoted each season. My final year with Xanterra, I was the Food & Beverage Manager of Canyon Village. At this location, I was responsible for 9 food & beverage outlets and over 140 employees.

Yellowstone National Park

While the Food and Beverage establishments I manage are closed for the winter, I am assisting as the Dining Room Manager in another area of Yellowstone.

Yellowstone National Park, Wyoming, United States

Working to reopen several food establishments and Wyoming’s largest commercial kitchen while operating safely in the midst of the Corona Pandemic.

Yellowstone National Park, Snow Lodge

Oversees all front of house and back of house operations of the Obsidian Dining Room and Lounge, the Snow Lodge Employee Dining room, and the Old Faithful Employee Pub.Responsible for approving all employee schedules, overseeing payroll, ensuring all operations are consistent with the budget, and other long term tasks and goals.

Yellowstone National Park

Directly oversaw the front and back of house operations of several food and beverage outlets in the Mammoth Hot Springs area.Assisted the Food and Beverage Manager in other tasks such as payroll, scheduling, employee development, and kitchen inspections.

Big Sky, Montana

- Oversees daily operations of Warren Miller Dining Room- Maintains a fine dining atmosphere where club members can expect quality service and privacy- Manages Jonas POS software by creating and editing sales items to reflect menu changes- Assists with on property events and the management of neighboring restaurants

- Directly oversees front of house staff during daily operations for a busy national park dining room- Provides and documents on-going feedback to all service personnel on job performance- Works with the sous chefs to maintain high standards of food presentation and sanitation- Assists in the proper training and development of new employees- Proficient in the Simphony POS system

West Chester, Pa

- Directly oversees busser staff in daily operations- Participates in strategic planning for staff development- Delegates duties to ensure theater operates smoothly- Conducts daily operations reporting- Trained in all areas of operation, including: serving, bussing, box office, and bar management- Developed employee recognition program that increased employee productivity

Granby, Co

- Assist conference and wedding staff in group management- Cater select weddings- Oversee wedding ceremonies and receptions- Manage several conference groups from contract date until check out- Attend Grand County Weddings & Events Association events- Assist front desk agents in guest service responsibilities

Walt Disney World

Iup Dining

Master'S Degree, Human Resources Management

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Eta Sigma Delta Honors Society President

Pennsylvania Certification, Marketing/Marketing Management, General

Theory and practical applications of marketing and management.