Katrina Mcgrady Email & Phone Number

Bassett, Virginia, United States

• Retail Systems Administrator providing beta testing, system documentation, hands on troubleshooting, online and in person training, and much more.
• System configuration and management: Responsible for beta testing, configuring, and maintaining the Storis retail P.O.S. system.
• Beta testing and documenting of new system enhancements and updates.
• Create and maintain a library of SOP documents for companywide usage.
• Provide hands on assistance to program users in troubleshooting, configuration, and best practice implementation.
• Collaboration with all branches of the business to recommend system enhancements, updates, and gain sign off from all users for system changes.

• Customer Care Specialist providing excellent customer service and store support to the DMV area.
• Responding to customer inquiries and responding appropriately.
• Problem solving and troubleshooting customer issues.
• Office management including daily auditing, payables, scheduling, and supply ordering.
• Regional on boarding trainer. Travel to locations to assist new hires through the on boarding process.
• Regional custom window treatment expert. Created a system for window treatment ordering that was adopted by corporate for use across the business.

• In charge of all baked goods for the café including breads, custom cakes, cookies, cakes, and many other treats.
• Custom cake creator in charge of all custom birthday, wedding, and event cakes.
• Menu development of daily / weekly / monthly / seasonal menus.
• Holiday and seasonal event planner including menu refreshes, budgeting, decorations, and customer rewards.
• Live music event coordinator. In charge of ticket sales, seating arrangements, artist relations, and communication with local or national event venues

• 10+ years’ experience in a fast-paced auction gallery.
• Floor maintenance including pricing, product placement and displays, store decorations, and outdoor signage.
• Product management, assuring products are relevant and rotated on the floor frequently.
• Researching product to assure correct pricing and details are given to customers.
• Customer service, handling customer issues, payments, and documentation.