Katrina Ryan

Katrina Ryan Email and Phone Number

Customer Success Manager @ Zeelo
Boston, MA, US
Katrina Ryan's Location
Greater Boston, United States, United States
About Katrina Ryan

Katrina Ryan is a Customer Success Manager at Zeelo. She possess expertise in event management, event planning, customer service, marketing, social media and 39 more skills. Colleagues describe her as "I have the unique perspective of having worked with Katrina both as a colleague and as a client. As a colleague, there is no one I would rather have on my team. She is passionate about her work and nothing less than the absolute best will do. She is a kind and fair manager, but sets the bar high and encourages her staff to be the best. Her seamless ability to go from managing an event staff to networking with C-Level executives is amazing. As a client, Katrina helped plan and execute a major annual event my company holds. Her attention to detail, thoughtful planning and creative ability to overcome all obstacles was invaluable. She provided constant communication from start to finish and even followed up with us to see what her team could improve on in the future- remarkable service! I am proud to have been on the same team with Katrina in the past, and so thankful I get to work with her on future events! With a smaller staff on my end, she takes all the worry out of planning huge events." and "When I was Premium Services Manager, Katrina was a member of my team for two years. She was extremely reliable and dedicated to her role of servicing our suite clients, Never did I doubt that a task she took on, wouldn't be completed with accuracy and in a timely fashion. She built great relationships with suite administrators, fellow co-workers and part time staff. Based on our staffing model, she was frequently Manager on Duty and had the ability to handle even the toughest of situations with maturity and poise. I enjoyed working with her and appreciated her willingness to do whatever was required to get the job done... Definitely a winner on any team!"

Katrina Ryan's Current Company Details
Zeelo

Zeelo

View
Customer Success Manager
Boston, MA, US
Website:
zeelo.co
Employees:
136
Katrina Ryan Work Experience Details
  • Zeelo
    Customer Success Manager
    Zeelo
    Boston, Ma, Us
  • Workfusion
    Vp, Account Management
    Workfusion Mar 2022 - Present
    New York, Ny, Us
    Responsible for adoption, renewals, and growth of a $3.6M portfolio. Cultivate and maintain strong relationships ensuring high levels of customer satisfaction and recognition of ROI. Work closely with customers alongside Customer Support, Professional Services, and Product Management to ensure solutions are delivered successfully.
  • Workfusion
    Director, Customer Success
    Workfusion Jan 2021 - Mar 2022
    New York, Ny, Us
    Responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI. Work closely with customers alongside Sales, Customer Support, Professional Services, and Product Management to ensure solutions are delivered successfully. Drive adoption and successful outcomes leading to renewals, expansion, and advocacy across assigned accounts. Lead a team of 6.
  • Workfusion
    Customer Success Manager
    Workfusion Jun 2020 - Jan 2021
    New York, Ny, Us
    Responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI. Work closely with customers alongside Sales, Customer Support, Professional Services, and Product Management to ensure solutions are delivered successfully. Drive adoption and successful outcomes leading to renewals, expansion, and advocacy across assigned accounts.
  • Workfusion
    Senior Solutions Consultant
    Workfusion Jan 2020 - Jun 2020
    New York, Ny, Us
    Work with prospects as a product expert to evaluate their automation needs by understanding current workflows. Outline client use cases and identify opportunities for intelligent automation by providing analysis on future state with automation and business case. WorkFusion is accelerating the world’s transition to more meaningful work. Our Intelligent Automation solutions are powered by pre-trained ExpertBots, proprietary artificial intelligence technology and operational analytics, working together to automate a wide range of business processes. The world’s leading organizations use WorkFusion to automate their operations with ease and speed, helping them up-skill employees, reduce costs and unlock growth like never before. WorkFusion is headquartered in New York City with operations throughout Europe and Asia.
  • Workfusion
    Solutions Consultant
    Workfusion May 2018 - Dec 2019
    New York, Ny, Us
    Manage technical pre-sales portion of RPA Express customer engagements by leading product deep dive conversations, validating business processes to be automated, and training of users to jump start them on their proof of concept trial. Led strategic technical discussions on system requirements, components, deployment, product usage, best practices, and bot task automation troubleshooting. Provide product education and support to inside sales team. Responsible for all new customer on-boarding and ongoing account management post sale.
  • Dma
    Director, Membership
    Dma Sep 2016 - May 2018
    Responsible for member engagement and renewals for large member accounts. Conducted calls with members to investigate needs and sell on benefit usage in order to increase engagement that ultimately leads to an annual renewal. Oversaw a team of 2 full time staff, assisted and guided them with their assigned members. Worked cooperatively with SVP on sales operations for the entire team of 7 staff. Managed renewals pipeline and membership scorecard data & analytics.
  • Citrix
    Sales Engineer, Sharefile
    Citrix May 2015 - Sep 2016
    Fort Lauderdale, Fl, Us
    Pre-sales technical support for organizations up to 499 employees, worked with the SMB & Select teams. Led discussions on architecture and security. Guided prospects through POC process including setup of: SSO & SAML Authentication; storage zone consisting of on-premise, cloud, and hybrid models; and NetScaler with ShareFile. Worked with prospects on technical troubleshooting and support. Ensured POC success criteria were met. Led sales team product training sessions.
  • Citrix
    Corporate Sales Representative, Sharefile
    Citrix Jul 2014 - May 2015
    Fort Lauderdale, Fl, Us
    Outbound B2B sales creating successful and mutually beneficial connections between ShareFile and business professionals to find solutions to the unique challenges they face in data sharing. Responsible for cold calling, booking demos, performing demos, and meeting monthly sales quotas.One month in lead generation for the horizontal vertical; three months in account development for healthcare, manufacturing, and legal; and seven months in the healthcare vertical as an individual closer. Worked with all professional levels from C-level executives to administrative assistants.
  • Carolina Hurricanes
    Director Of Catering
    Carolina Hurricanes Jul 2012 - Jun 2014
    Raleigh, Nc, Us
    Sold, planned, organized, and executed private meetings, banquets, and receptions for external clients and internal departments. Oversaw catering operations as well as restaurant and ledge bar operations. Managed a full time staff of 3 and part time staff of 60. Consistently increased sales each year in daily catering and restaurant events. In addition to catering for all Carolina Hurricanes events, additional events include NHL All Star Game, NCSU Men’s Basketball, NCAA Men’s & Women’s Basketball tournaments, and various arena shows such as Katy Perry, Taylor Swift, and Michael Buble.
  • Carolina Hurricanes
    Catering & Restaurant Manager
    Carolina Hurricanes Sep 2007 - Jun 2012
    Raleigh, Nc, Us
    Sold, planned, organized, and executed private meetings, banquets, and receptions for external clients and internal departments. Oversaw catering operations as well as restaurant and ledge bar operations. Managed a full time staff of 3 and part time staff of 60. Consistently increased sales each year in daily catering and restaurant events. In addition to catering for all Carolina Hurricanes events, additional events include NHL All Star Game, NCSU Men’s Basketball, NCAA Men’s & Women’s Basketball tournaments, and various arena shows such as Katy Perry, Taylor Swift, and Michael Buble.
  • Carolina Hurricanes
    Senior Premium Services Coordinator
    Carolina Hurricanes Aug 2003 - Sep 2007
    Raleigh, Nc, Us
    Provided client service for 85 suite clients & 600+ premium season ticket holders. Managed a part time staff of 30. Worked as MOD for 50+ events annually.
  • Ohio University
    Events Graduate Assistant, Ping Center
    Ohio University Sep 2002 - Jun 2003
    Athens, Ohio, Us
    Planned, coordinated, marketed, and managed special events, with attendance ranging up to 3,500 students and guests, in a 168,000 square foot, $26 million student recreation center. Scheduled, organized, managed, and coordinated a total of 700 event reservations.
  • New England Patriots
    Premium Seating Services Intern
    New England Patriots 2002 - 2002
    Foxborough, Massachusetts, Us

Katrina Ryan Skills

Event Management Event Planning Customer Service Marketing Social Media Sales Management Sports Sports Management Microsoft Office Social Media Marketing Ticket Sales Advertising Leadership Contract Negotiation Sports Marketing Brand Development Team Building Powerpoint Time Management Sponsorship Problem Solving Hospitality Networking Salesforce.com Marketing Strategy Public Relations Special Events Customer Relations Archtics Social Networking Promotions Corporate Events Facebook Marketing Communications Project Planning Budgets New Business Development Banquets Sponsorship Activation Venue Management Catering Sales Process Microsoft Excel

Katrina Ryan Education Details

  • Colby-Sawyer College
    Colby-Sawyer College
    Exercise & Sports Science - Sport Management
  • Ohio University
    Ohio University
    Master Of Sports Administration
  • Ohio University
    Ohio University
    Master Of Business Administration

Frequently Asked Questions about Katrina Ryan

What company does Katrina Ryan work for?

Katrina Ryan works for Zeelo

What is Katrina Ryan's role at the current company?

Katrina Ryan's current role is Customer Success Manager.

What is Katrina Ryan's email address?

Katrina Ryan's email address is ka****@****rix.com

What is Katrina Ryan's direct phone number?

Katrina Ryan's direct phone number is +191962*****

What schools did Katrina Ryan attend?

Katrina Ryan attended Colby-Sawyer College, Ohio University, Ohio University.

What are some of Katrina Ryan's interests?

Katrina Ryan has interest in New England Patriots, Riesling, Tj Maxx, Ohio, Boston, Sephora, Bed Bath And Beyond, Boston Red Sox, Macys, Topsfield Fair.

What skills is Katrina Ryan known for?

Katrina Ryan has skills like Event Management, Event Planning, Customer Service, Marketing, Social Media, Sales, Management, Sports, Sports Management, Microsoft Office, Social Media Marketing, Ticket Sales.

Who are Katrina Ryan's colleagues?

Katrina Ryan's colleagues are Tom Cullen, Tom Gregory, Michael Ashwell, Daniel Turner, Morgan Turney, Richard Hirsch, George Grundy.

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