Katrina Mund Email & Phone Number

• Assess child care applications to determine eligibility for new fee subsidy clients. Interview new clients while analyzing and verifying the information they have provided. Ensure prompt follow up in collecting.
• Manage a caseload to ensure annual reviews are completed and continued eligibility is approved for existing clients
• Work with the Ontario Child Care Management System (OCCMS) to enter case notes for clients documenting all conversations, approvals, communication with service providers regarding care, referrals etc.
• Update the Digital File Room (DFR) to ensure all documents received are filed correctly
• Update the Operator Portal (OPR) to ensure any new or updated approvals are added in a timely manner. Also work to maintain placements for sites on my caseload by completing monthly OPR cleanups to make sure service.
• Provide excellent customer service to fee subsidy clients from their intake interview through to their annual reviews and at any interactions in between. Working to respond to any queries in a timely manner and.

Whitby, Ontario

• Reconcile, analyze and process monthly attendance records submitted by Child Care Centres for all children receiving subsidized child care within strict deadlines. Use the Ontario Child Care Management System (OCCMS).
• Calculate and input any adjustments for attendance records, including changes in parent cost, enrollment changes, backdating of subsidy approvals and corrections to days paid
• Identify trends in attendance records for children to notify caseworkers of changes in enrollment, request overtime approval or advise of withdrawals or excess absences
• Work with caseworkers to generate and correct codes reflecting a child’s approved enrollment to assist in the billing process
• Provide excellent customer service to Centre supervisors while following up for attendance records, assist them with any issues submitting attendance records and to provide clarification of fee subsidy policies. Follow.
• On a monthly basis send out absent allotment letters to fee subsidy clients to alert them when the number of remaining days is low and when absent allotment is exhausted. Respond to client concerns/queries regarding.

Whitby, Ontario

• Providing excellent customer service to all clients of the Durham Region in regards to their residential or commercial water and sanitary sewer accounts. This includes in person and on the phone in a high volume call.
• Maintaining accounts under my jurisdiction, specifically in regards to sending out notices, preparing letters and memos for customer correspondence and dealing with closed and billed accounts
• Completing and filing paperwork, using paperwork for follow up and keeping documentation of work
• Responsible for being the communication link between customers and different departments regarding inquiries and issues i.e., Works, Billing or other utilities
• Handle the collections process on current and closed accounts. This includes making payment arrangements with customers and following up on arrangements, sending out notices, pre-lien letters and ultimately sending.
• Reviewing, resolving and explaining customer billing problems and disputes, including creating bill adjustments

Whitby, Ontario

• Displayed and maintained excellent customer service skills in processing Water and Sanitary Sewer, Durham Local Housing and Durham Region Transit payments at the front counter
• Completed data entry daily to enter online payments and all mail batches into Net Term in a timely manner to consistently meet daily deadlines and ensure customer payments were processed to avoid customer service issues
• Displayed multi-tasking skills to ensure daily tasks were met on time while still upholding excellent and professional customer-service to customers at the counter
• Balanced different accounts on a daily basis with no errors or discrepancies. This included balancing my till for all cash payments of Water and Sanitary Sewer bills, Durham Local Housing, Durham Region Transit and.
• Adhered to the Privacy Act while working with confidential account and customer information
• Diligently entered all stats into excel spreadsheets on a daily basis to track traffic at the counter and payments received

Courtice, Ontario

• Provided front-line customer service by greeting clients upon entry into sales centre and providing an orientation about the development, model home, product availability and pricing. Also answered phone and e-mail.
• Generated and completed weekly reports to be sent out to the builder and real estate brokerage tracking traffic and sales activity for the week and year
• Managed office supplies, ordering new supplies from head office on a weekly basis to ensure operations were able to run smoothly
• Input client data into a customer database used to send e-blasts regarding new developments and product availability at different sites
• Used customer database to contact online registrants to inform them of product availability and pricing, as well as how to find the site location and hours of operation
• Entered firm deals into company computer system to allow the next processes of the sale to begin (accounting, design studio etc.)

Markham, ON

• Provided front-line customer service and administrative support at new home development sites bygreeting, orienting and providing information to a high volume of visitors
• Managed and organized confidential documents including client information files, property listingsand pricing structures
• Ensured safe storage of data and rapid retrieval of information by accurately inputting clientinformation, completing daily traffic reports and maintaining order within filing system
• Answered phone and e-mail inquiries from potential clients regarding product availability, productinformation and process of sale

St. Catharines, ON

• Marked assignments and exams for a Health and Safety Undergraduate class, Managing Diversity Undergraduate class and a Recruitment and Selection MBA (International level) class in a timely and diligent manner
• Proctored exams to ensure student integrity during exam writing
• Learned exemplary time management skills to balance marking with my own school work at peak exam and assignment periods

Whitby, ON

• Maintained excellent customer service skills in processing Water Bill, Local Housing and Durham Region Transit payments from customers
• Completed data entry for online payments in a timely manner to continuously meet daily deadlines, entered post-dated cheque and mail batches each day to ensure customer payments processed on time to avoid water.
• Displayed multi-tasking skills to ensure data entry and other administrative tasks were completed on time while still upholding excellent and timely customer-service to customers at the counter
• Balanced my till daily for Water Bill Payments with no errors or discrepancies. Balanced Housing, Wonderland, interact and Durham Region Transit payments nightly to ensure everything balanced and payments could be.
• Worked with specific computer programs for Water Bill payments and access to confidential account information to answer customer questions, while ensuring privacy regulations were followed and customer information kept.
• Diligently entered all stats into excel spreadsheets daily, including number of cash payments, interact payments, online payments processed and entered into the system, and tickets sold etc.

Thorold, ON

• Scheduled training and hearing tests for 150 mill employees based on occupational needs
• Main contact for training companies, used strong communication skills to interact with representatives in a professional manner to book training dates and obtain information on new training programs
• Worked with company specific computer programs to enter training data into the system as well as track purchase requisitions and approve invoices
• Submit purchase requisitions for scheduled training and general safety items to ensure payment was approved by department heads and made on time
• Maintained training and employee files, including copies of licenses obtained in training etc.
• Put together the mills monthly newsletter, a communication with mill employees

Ballantrae, ON

• Provided front-line service and administrative support at this new home development site by greeting, orienting and providing information to a high volume of visitors
• Interacted with visitors to show model homes and answer questions regarding model designs and floor plans
• Managed and organized confidential documents including client information files, property listings, model information and pricing structures
• Ensured the safe storage of data and rapid retrieval of information by accurately inputting clients’ information and completing daily traffic reports

Oshawa, ON

• Supervised operators to ensure the plant’s daily production target was met
• Worked with GM specific computer programs as well as Microsoft office suites to track production progress, pay operators, search for breakdowns, track employee work history, and create documents for new jobs
• Managed manpower on a daily basis to ensure job coverage and quality of product
• Demonstrated strong communication skills as the liaison between upper management and operators to ensure a proper flow of information
• Reviewed line processes to work towards optimizing productivity for work stations through efficient manpower planning and sound problem solving techniques
• Showed ability to be adaptive to changes while maintaining and improving quality during a new product launch

Whitby, ON

• Promoted to Supervisor by management due to excellent leadership skills, discipline, task delegation, customer service, issues management and staff relations
• Directed a staff of employees in the Concession, Guest Services and Usher roles
• Created and monitored a rotating break schedule to ensure all on-shift employees received time off while still maintaining enough staff to provide excellent customer service
• Maintained a professional manner when dealing with unsatisfied guests, leveraging communication, problem solving and decision making skills to resolve issues
• Motivated and guided film crew team to meet goals for superb customer service and concession sales in a fast paced and high traffic environment
• Performed necessary film crew roles to ensure smooth operations of all theatre areas during peak business periods

Whitby, ON

• Performed film crew roles in concession, box office, guest services and as an usher
• In concession worked to keep the concession stand clean for guests, restocked inventory between peak periods to ensure fast access to inventory to limit wait times for guests, served guests in a friendly and timely.
• In box office greeted guests and served everyone in the most efficient manner possible to decrease wait times, offered movie suggestions or synopses when required, between peak periods worked to build kid pack boxes.
• In guest services, served as the main contact point for guests with any issues or concerns regarding their movie-going experience. This involved using conflict management and problem-solving skills to resolve any.
• As an usher arrived to theatres just before the completion of movies to open doors and greet guests upon their exit from the theatre, cleaned the theatres before the beginning of the next shows to ensure a clean.
• During closing shifts performed all necessary tasks to work as a team and close the theatre for the night, including stocking inventory for opening the next morning and locking everything up for the night, also.

Master Of Business Administration (M.B.A.)

Exchange at the European School of Business (EBS), Germany from January-May, 2014

Bachelor Of Business Administration (Bba), Human Resources Management