Katrina Paula Balbuena Email & Phone Number

United States

Support user base with any operational issue, including login issues, system installation, user maintenance, and system availability.Manage and handle issues/requests received through Helpdesk channels including Slack, Google Mail, Zendesk, Centric PLM, Loop Returns and Global-E.Monitor the service desk for tickets assigned to the queue, processing them on a first-in, first-out basis according to priority.Test major and minor enhancements of the system and provide feedback to the team.Collaborate with System Engineers and System Analysts to test new automations or scripts.Develop detailed documentation for Standard Operating Procedures (SOPs) and training materials.Manage and maintain company spreadsheets and databases.Manage and update project trackers using Asana.Attend meetings, take comprehensive notes, and transcribe discussions accurately.Assist with special projects that require large amounts of data entry.Provide administrative support across departments on an ad-hoc basis.

Florida, United States

Handling administrative requests and queries from CEO & COO. Calendar management and scheduling appointments. Planning meetings and taking detailed minutes. Update and maintain office policies and procedures. Seek out outstanding candidates using diverse sourcing methods. Contact potential candidates to inquire about their interviewavailability and coordinate schedules using scheduling calendar (Gmeet, MS Teams, Zoom). Evaluate and assess candidates based on their alignment with competencies, as well as their technical skills. Exhibits polite and professional communication via phone, e- mail, and chat. Makes travel arrangements for the CEO such as booking flights, cars, and hotel or restaurant reservations. Create and consolidate invoices, pay slips and timesheets of the team.

Cavite, Calabarzon, Philippines

Handled E-Commerce account (Etsy).Managed inbound calls, outbound calls and emails.Responsible for managing various customer issues related to refund, customer/merchant inquiries, account issues and basic technical support.Provided prompt customer support with a professional, friendly, and patient attitude.Politely addressed any customers complaints and escalating to management when necessary.

Cavite, Calabarzon, Philippines

Provides support to manufacturing operations by ensuring optimum setup repair.Provides analysis and recommends solution to setup and line problems.Assist Engineers in the implementation of setup improvement activities.Collaborate with Engineering and Manufacturing support groups in addressing equipment and setup issues.

Makati, National Capital Region, Philippines

Handled Real estate account (Corelogic RP Data).Managed inbound and outbound call with average of 80 calls per day.Trained to support customers through chat, phone, and email in a timely manner.Handles customer complaints, provides appropriate solutions and alternatives within designated time limits, and follows up to ensure resolution.