Katrina Prather Email & Phone Number

-Creates courses for a SAAS cloud native content services platform -Strategize and improve course content from learner survey feedback and team retrospectives-Collaborates cross-functionally with the product team and sales engineering team to ensure accurate representation of product content-Develops technical product knowledge to create instructor led training (ILT)-Manages and completes projects through the course development lifecycle-Completes ~75% of the LMS support log tickets and Alfresco training related issues-Delivers training to internal employees and external clients on technical content-Manages, creates, and updates content in Thought Industries (TI) learning management system (LMS)- Learns new technology: AWS, VMWare, VS Code

-Provided maintenance updates to a variety of SQL based and proprietary electronic data interchange (EDI)/integration files: 834, 401K, HSA, X12, life, and demographics-Demonstrated extensive project management, time management and organization skills to manage up to 60 concurrent projects from start to finish-Interacted with clients regularly to discuss business requirements and solutions to business needs-Collaborated cross-functionally with tech support, customer success, and account management teams to resolve customer issues-Reviewed and analyzed service request requirements-Performed data mapping and testing for requested project changes-Triaged requests to other teams within the company as needed-Mentored new team members as part of the onboarding process for the team-Performed in an agile environment (Kanban) with multiple weekly stand ups and 4th quarter retrospectives

[UKG - formerly Ultimate Software]

-Interpreted benefit plan designs to accurately configure benefits-Trained and supported other team members in benefit configuration processes-Troubleshot production and model office healthcare claims and unit test cases using Nasco Processing System (NPS)-Designed, developed, and launched a tool using Visual Basics for Applications (Excel) that stopped duplicate cost share (deductibles, copays, OOP) records from being created-Nominated to participate in the academy for innovators as acknowledgement for above average problem solving skills-Met and frequently exceeded weekly productivity goals of 3 configured benefit strings -Met and frequently exceeded required quality score of 80% for all configured benefit strings-Received the highest quality score 80% of the time amongst my team-Presented and discussed coding solutions via walkthroughs with stakeholders-Identified patterns in data which lead to process improvements that helped increase the success rate and coding efficiency of new coders-Exhibited strong customer service skills through active listening, patience and working to resolve customer concerns-Configured benefits on BeneFACT (web based coding platform) that drove how benefits reached payment resolution-Suggested coding techniques to make coding more efficient-Created a coding manual of best practices and coding examples that helped increased the knowledge and quality of work for new coders

-Led a small team for the ICD 10 project-Interpreted benefit plan designs to accurately configure benefits-Created a Microsoft Access database to store benefit string account inventory which reduced time to configure new benefit strings by 2 hours-Conducted root cause analysis for benefit configuration issues-Researched, identified and corrected issues with benefit configurations-Troubleshot healthcare claims processing issues-Mentored and trained peers and new coders-Utilized mainframe systems for benefit configuration across multiple Blue Cross Blue Shield plans

-Served as the Lead Adviser for Future Business Leaders of America student organization-Created lesson plans and activities for the following subjects: Beginning Programming (VB.NET), Digital Media, Computer Applications I & II - Microsoft Office Suite, Business Law, Entrepreneurial Ventures and Computing in the Modern World - Various topics (HTML, Binary, Parts, Repair, etc.)

Desktop Support

Help Desk/Web Development

Master Of Education, Instructional Technology & Training

Master Of Education, Business Education

Bachelor Of Science, Computer Information Systems, 3.2 Gpa

Activities and Societies: Student Government Association, Alpha Kappa Alpha Sorority, Inc.

Applied Product Management

4 week course that covered: -Onboarding to a project and team -Identifying and prioritizing which problems to work on -Collecting.

Sql Bootcamp, Sql

Fewd, Front End Web Development

Creating web applications using HTML5, CSS3, Javascript and jQuery. Introduced to Bootstrap and source control using GitHub.