Katrina Tantano Email & Phone Number

703 E Quincy St. San Antonio Tx 78215

- Develop and execute trade strategies to maximize market access, product distribution, and profitability in international and domestic markets.- Ensure compliance with international trade regulations, customs laws, and trade agreements, including import/export documentation, duties, and tariffs.- Oversee the logistics of global supply chains, including transportation, warehousing, and inventory management to ensure timely product delivery.- Identify new market opportunities and work with marketing and sales teams to develop plans to enter new regions or countries.- Lead negotiations with key stakeholders such as suppliers, distributors, and regulatory agencies to secure favorable terms and partnerships.- Identify and mitigate risks related to international trade, including currency fluctuations, political instability, and logistical challenges.- Manage and mentor a team of trade professionals, providing guidance on trade regulations, best practices, and professional development.- Oversee the trade budget, including forecasting, tracking expenses, and ensuring cost-effective operations.- Monitor trade performance metrics, prepare reports for senior management, and provide recommendations for continuous improvement.

Philippines

• Streamline email communications and efficiently handle scheduling by organizing meetings, sending invites, and setting reminders.• Fostering & maintaining strong client relationships.• Organize and maintain files in Google Sheets and Google Drive for easy access and efficient record-keeping.• Create weekly, monthly, and annual reports on deliverables and sales to support business operations.• Book hotels and flights for seamless travel plans, ensuring all travel needs are met efficiently.

Pune, Maharashtra, India

• Provide exceptional phone support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.• Handle email and chat support, promptly responding to customer queries and providing accurate information and assistance.• Effectively navigate and utilize internal systems and databases to access customer information and process requests efficiently.• Collaborate with other team members to ensure consistent service delivery and resolve complex customer issues.• Maintain a thorough understanding of Blackcircles' products, services, and policies to provide accurate information to customers.• Document customer interactions, feedback, and concerns to contribute to improving service quality.

Florida, United States

• Manage a dynamic portfolio comprising about 30 US-based clients across diverse industries, guiding them in scaling up their businesses effectively.• Lead and supervise a team of Virtual Assistants, overseeing their productivity, optimizing job efficiency, and maintaining superior work quality.• Foster strong client relationships, understanding their unique needs, and offering tailored solutions to drive their business growth.• Collaborate cross-functionally with internal teams to ensure seamless delivery of services, meeting and exceeding client expectations.• Analyze client performance metrics, strategizing and implementing initiatives to maximize their business potential.• Stay updated with industry trends, evolving client needs, and tools to continuously improve service quality and client satisfaction.

New York, United States

• Verify prescriptions for contact lenses, ensuring accuracy and compliance with regulatory standards.• Consistently exceed weekly verification goals, demonstrating high efficiency and accuracy in verifying prescriptions.• Perform escalation procedures for verifications that require additional attention or resolution.• Collaborate closely with the team to maintain smooth verification processes and meet company standards.• Uphold compliance with industry regulations and internal policies related to prescription verification.• Maintain detailed and accurate records of verification activities and escalations.

Davao Del Sur, Davao Region, Philippines

• Trained as an account specialist to one of the biggest telephone company in the United States. • Provided excellent customer service to our clients in a very timely manner. Empathizing to the customer and addressing all their billing concerns. • Recognized as one of the employee who consistently receives a very satisfactory rate from our clients and who has the lowest average handling time. I was able to share my best practices to my team on how to handle every concern of the customer in a very timely manner without compromising the quality of our service. • Promoted as a support for our team as a subject matter expert. Shared my knowledge and techniques in terms of customer handling and identifying client's needs.

Davao Del Sur, Davao Region, Philippines

• Trained as an account specialist for one of the biggest telephone companies in Canada. • Provided excellent customer service to our clients. Had mastered the skills of empathizing with the customer, attending to their technical needs, and addressing all their billing concerns in a very timely manner. • Managed people in a team, assisting all their concerns, addressing their attitudes towards work, and being able to guide and motivate them to hit their goals as an individual and as a team. • I was given a task to manage a team whose statistics were below average, I was pressured to help them pull up their statistics and help them improve their attitude towards work given a one-month time frame and with the help of my whole team who worked together, we were able to deliver. • Had also an insight on how to manage payroll, as a team leader we are accountable for collecting timekeeping information, incorporating a variety of deductions into a periodic payroll, and issuing pay-related information to employees. • Managed the teams’ attendance and break/schedule adherence to meet the needed headcount of our clients daily and hourly.

Davao Del Sur, Davao Region, Philippines

• Trained as a Technical Support/ Customer Service/ Sales Representative. Provided technical assistance and excellent customer service to customers across the US and Canada. • Recognized as being one of the employees to hit the target monthly. • Promoted as a support for our team as a subject matter expert. Shared my knowledge and techniques in selling and assisting the customers in a very timely manner without compromising the quality of our customer service. • Managed people in a team. Assisting all employees’ concerns, addressing their attitudes towards work, provided call scripts to aid the efficient management of call volume and guiding them in hitting their goal as an individual and as a team. • Had also an insight on how to manage payroll, as a team leader we are accountable for collecting timekeeping information, incorporating a variety of deductions into a periodic payroll, and issuing pay-related information to employees.• Managed the teams’ attendance and break/schedule adherence in order to meet the needed headcount of our client daily and hourly

Davao Del Sur, Davao Region, Philippines

• Conduct extensive market research via phone calls to US residents for diverse research projects.• Gather and analyze data by engaging respondents in structured surveys, ensuring accuracy and reliability.• Develop and refine interviewing techniques to ensure a high response rate and accurate data collection.• Utilize effective communication skills to explain research objectives and engage participants in meaningful conversations.• Continuously enhance English language skills and communication abilities to excel in conducting surveys.