Katrina Tantano Email & Phone Number

703 E Quincy St. San Antonio TX 78215

- Develop and execute trade strategies to maximize market access, product distribution, and profitability in international and domestic markets.- Ensure compliance with international trade regulations, customs laws, and trade agreements, including import/export documentation, duties, and tariffs.- Oversee the logistics of global supply chains, including.

Philippines

• Streamline email communications and efficiently handle scheduling by organizing meetings, sending invites, and setting reminders.
• Fostering & maintaining strong client relationships.
• Organize and maintain files in Google Sheets and Google Drive for easy access and efficient record-keeping.
• Create weekly, monthly, and annual reports on deliverables and sales to support business operations.
• Book hotels and flights for seamless travel plans, ensuring all travel needs are met efficiently.

Pune, Maharashtra, India

• Provide exceptional phone support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Handle email and chat support, promptly responding to customer queries and providing accurate information and assistance.
• Effectively navigate and utilize internal systems and databases to access customer information and process requests efficiently.
• Collaborate with other team members to ensure consistent service delivery and resolve complex customer issues.
• Maintain a thorough understanding of Blackcircles' products, services, and policies to provide accurate information to customers.
• Document customer interactions, feedback, and concerns to contribute to improving service quality.

Florida, United States

• Manage a dynamic portfolio comprising about 30 US-based clients across diverse industries, guiding them in scaling up their businesses effectively.
• Lead and supervise a team of Virtual Assistants, overseeing their productivity, optimizing job efficiency, and maintaining superior work quality.
• Foster strong client relationships, understanding their unique needs, and offering tailored solutions to drive their business growth.
• Collaborate cross-functionally with internal teams to ensure seamless delivery of services, meeting and exceeding client expectations.
• Analyze client performance metrics, strategizing and implementing initiatives to maximize their business potential.
• Stay updated with industry trends, evolving client needs, and tools to continuously improve service quality and client satisfaction.

New York, United States

• Verify prescriptions for contact lenses, ensuring accuracy and compliance with regulatory standards.
• Consistently exceed weekly verification goals, demonstrating high efficiency and accuracy in verifying prescriptions.
• Perform escalation procedures for verifications that require additional attention or resolution.
• Collaborate closely with the team to maintain smooth verification processes and meet company standards.
• Uphold compliance with industry regulations and internal policies related to prescription verification.
• Maintain detailed and accurate records of verification activities and escalations.

Davao Del Sur, Davao Region, Philippines

• Trained as an account specialist to one of the biggest telephone company in the United States.
• Provided excellent customer service to our clients in a very timely manner. Empathizing to the customer and addressing all their billing concerns.
• Recognized as one of the employee who consistently receives a very satisfactory rate from our clients and who has the lowest average handling time. I was able to share my best practices to my team on how to handle.
• Promoted as a support for our team as a subject matter expert. Shared my knowledge and techniques in terms of customer handling and identifying client's needs.

Davao Del Sur, Davao Region, Philippines

• Trained as an account specialist for one of the biggest telephone companies in Canada.
• Provided excellent customer service to our clients. Had mastered the skills of empathizing with the customer, attending to their technical needs, and addressing all their billing concerns in a very timely manner.
• Managed people in a team, assisting all their concerns, addressing their attitudes towards work, and being able to guide and motivate them to hit their goals as an individual and as a team.
• I was given a task to manage a team whose statistics were below average, I was pressured to help them pull up their statistics and help them improve their attitude towards work given a one-month time frame and with the.
• Had also an insight on how to manage payroll, as a team leader we are accountable for collecting timekeeping information, incorporating a variety of deductions into a periodic payroll, and issuing pay-related.
• Managed the teams’ attendance and break/schedule adherence to meet the needed headcount of our clients daily and hourly.

Davao Del Sur, Davao Region, Philippines

• Trained as a Technical Support/ Customer Service/ Sales Representative. Provided technical assistance and excellent customer service to customers across the US and Canada.
• Recognized as being one of the employees to hit the target monthly.
• Promoted as a support for our team as a subject matter expert. Shared my knowledge and techniques in selling and assisting the customers in a very timely manner without compromising the quality of our customer service.
• Managed people in a team. Assisting all employees’ concerns, addressing their attitudes towards work, provided call scripts to aid the efficient management of call volume and guiding them in hitting their goal as an.
• Had also an insight on how to manage payroll, as a team leader we are accountable for collecting timekeeping information, incorporating a variety of deductions into a periodic payroll, and issuing pay-related.
• Managed the teams’ attendance and break/schedule adherence in order to meet the needed headcount of our client daily and hourly

Davao Del Sur, Davao Region, Philippines

• Conduct extensive market research via phone calls to US residents for diverse research projects.
• Gather and analyze data by engaging respondents in structured surveys, ensuring accuracy and reliability.
• Develop and refine interviewing techniques to ensure a high response rate and accurate data collection.
• Utilize effective communication skills to explain research objectives and engage participants in meaningful conversations.
• Continuously enhance English language skills and communication abilities to excel in conducting surveys.