Katrina Hocking Email & Phone Number

Marquette, Mi

Marquette, Mi

•Performing a variety of transactions involving cash, checks, transfers, wires, and more.•Audit duties include ensuring procedures are being followed properly, keeping track of quarterly drawer and vault audits, and performing quarterly security audits.•Vault attendant duties include managing cash in and out of the vault and daily reconciliation of the vault transactions.•Providing an Incredible Customer Experience by going above and beyond customer expectations of service.

Magic Kingdom

•Providing excellent guest service and creating magical moments.•Working in a team to complete tasks as assigned by management while exhibiting Walt Disney’s Four Keys. •Maintaining cleanliness and order of public and backstage areas that goes above and beyond guest and cast expectations.

Marquette, Mi

·Provide advising in a number of areas for undergraduate students, including academics, life skills, and relationships. ·Develop and implement programs to enrich the lives of students. ·Manage administrative tasks including room inventories, maintenance requests, and incident reports.·Responsible for safety and security of the building, as well as upholding university policy.

·Managed training, staff, and operations at two reception desks. ·Specific duties included creating schedules, providing support and addressing performance issues with staff, reviewing and updating operations to ensure efficiency. ·Maintained a high level of organization and communication with my staff to ensure problems were solved quickly and effectively.·Continued duties of a desk receptionist as well.

·Performed various tasks related to dormitory operations, including checking students in and out, filling out proper paperwork for a variety of situations, and occasional problem-solving. ·Provided excellent customer service to residents. Maintained a friendly and professional atmosphere in which students would feel comfortable approaching and utilizing services.

·Trained and managed staff of 7 for cleaning rooms in a dormitory for summer operations. ·Kept track of room turnovers for 18 different camps staying in the dorm for the summer, including cleaning, checking for maintenance issues, and linen turnover.

Brooksville, Fl

·Located and ordered books from libraries around the country as requested by library patrons.

Bachelor Of Arts (B.A.), Accounting, 3.23

Activities and Societies: Vice President, Spooner Hall Government; Advisory Board Representative, On-Campus Apartments; House (Floor).

General Courses