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Katrin Blackbourn Email & Phone Number

Head of International and German B2B Customer Satisfaction; Joint Head of Global B2B Analyst Engagement. Chairwoman of the BITKOM subject group Market Intelligence and Trends at Deutsche Telekom
Location: Berlin Metropolitan Area, Germany, Germany 12 work roles 3 schools
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Head of International and German B2B Customer Satisfaction; Joint Head of Global B2B Analyst Engagement. Chairwoman of the BITKOM subject group Market Intelligence and Trends
Location
Berlin Metropolitan Area, Germany, Germany

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Katrin Blackbourn is listed as Head of International and German B2B Customer Satisfaction; Joint Head of Global B2B Analyst Engagement. Chairwoman of the BITKOM subject group Market Intelligence and Trends at Deutsche Telekom, based in Berlin Metropolitan Area, Germany, Germany. AeroLeads shows a matched LinkedIn profile for Katrin Blackbourn.

Katrin Blackbourn previously worked as Head of International and German B2B Customer Satisfaction; Joint Head of B2B Analyst Engagement at Deutsche Telekom and Deputy Head of Global B2B Marketing; Head of German & Global B2B Customer Satisfaction at Deutsche Telekom. Katrin Blackbourn holds Diplomkauffrau, Business Studies And Marketing from The Berlin School Of Economics And Law.

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Deutsche Telekom

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About Katrin Blackbourn

Senior Deutsche Telekom manager with over 20 years of experience in German and international telecommunications and IT marketing and strategy, working at a high level in a wide range of roles. I have a great deal of experience leading teams and complex projects over most of my Telekom career. Chairwoman of BITKOM Market Intelligence and Trends Group, elected 2020. BITKOM is Germany's digital association and represents more than 2700 companies of the digital economy. Extensive management expertise in leading cross-site teams, as well as cross-functional and international projects in marketing and competitive intelligence, strategic and market planning, business development, customer experience design, performance management, communications, content creation and management, gained in a number of key roles in Deutsche Telekom divisions and subsidiaries. Strongly engaged in team and skill development, change management and agile working. Influencing customer-centric management decisions - frequently up to board level, and their implementation in product and service design, go-to-market planning, partner development, communication strategies and sales management, working closely with internal stakeholders and external business partners.Lead Telekom advisor on growth opportunities, threats, market positioning and performance, lead KPIs, customer requirements as well as competitive benchmarking - with a wide scope of fact based, actionable recommendations, decision making and planning tools. Expert speaker and presenter at C-level, skilled higher management and board advisor. Market coverage: IT/Cloud infrastructure and applications, digital transformation, IoT, connectivity, mobility, communication and collaboration, security. Geographic focus: Germany, EMEA, CEE, Americas, APAC.

Listed skills include Telecommunications, Strategy, Competitive Analysis, Market Analysis, and 39 others.

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Deutsche Telekom
Deutsche Telekom
Head of International and German B2B Customer Satisfaction; Joint Head of Global B2B Analyst Engagement. Chairwoman of the BITKOM subject group Market Intelligence and Trends
Website
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12 roles · 21 years

Katrin Blackbourn work experience

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Head Of International And German B2B Customer Satisfaction; Joint Head Of B2B Analyst Engagement

Current

Bonn, Germany, DE

  • Central coordination and direction of business customer satisfaction and CX for Germany and international markets, alongside leadership of global B2B analyst engagement. My remit spans SMB to LE in Germany, while on.
  • Strategic CX KPI development and management for company-wide targets
  • Coordination of German and international customer satisfaction measurement, analyses and strategic and operational advice for further development and repositioning of business and portfolio strategy, sales and service.
  • Strategic global positioning and brand development of T Business
  • Global analyst engagement and coordination of marketing initiatives
  • Crafting strategies and solutions to enhance impact and optimize marketing efficiency
Oct 2024 - Present

Deputy Head Of Global B2B Marketing; Head Of German & Global B2B Customer Satisfaction

Bonn, Germany, DE

  • Operational head of Global Marketing B2B reporting to the VP of Marketing & Communications. Coordination and central direction of B2B marketing for Deutsche Telekom Global Business and business customer satisfaction.
  • Strategic CX KPI development and management for company-wide targets
  • Coordination of German and international customer satisfaction measurement, analyses and strategic and operational advice for further development of business and portfolio strategy, sales and service processes
  • Development of global marketing strategy and planning including budget planning and monitoring
  • Coordination of global marketing and CRM activities
  • Oversight of monitoring and analysis of marketing performance and KPIs
Oct 2022 - Oct 2024

Head Of B2B Customer Satisfaction, Cx And Strategic Market Modelling - Germany And International

Bonn, Germany, DE

Responsible for business customer satisfaction, CX and strategic market modelling in Telekom Deutschland for both Germany and international markets.This included strategic KPI development and management for company wide targets, strategic and operational advise for business strategy, go-to-market planning and the further development of processes and.

2020 - Oct 2022

Head Of B2B Market & Competitive Intelligence; Head Of B2B Customer Satisfaction

Bonn, Germany, DE

Responsible for Market and Competitive Intelligence & Customer Satisfaction and communications thereof for the Business Customers Division. I worked closely with relevant stakeholders across Marketing, Strategy & Business Operation, Product Management, Sales & Services, presenting actionable insights, recommendations and decision papers across all levels..

Sep 2015 - Dec 2019

Chairwoman Of The Bitkom Subject Group Market Intelligence And Trends

Current

Berlin, Deutschland, DE

I was elected Chairwoman of the BITKOM subject group Market Intelligence and Trends in 2020. Bitkom is Germany’s digital association and represents more than 2,700 companies of the digital economy

Jan 2020 - Present

Head Of B2B And B2C Market Intelligence - Germany

Bonn, Germany, DE

Head of Market Intelligence B2C and B2B in Marketing Pricing, Planning and Strategy (May 2014 - Aug 2015) - Market Intelligence and development of new formats that supported strategic management decisions in the consumer division. Also guiding change management process during restructuring phase. Head of Market Intelligence Business Customers within.

2009 - 2015 ~6 yrs

Head Of German & International Market & Competitive Analysis At T-Systems Business Services

Frankfurt Am Main, DE

Responsible for market research, national and international market and competitive analysis for telecommunications and networking markets (EMEA, North America and Asia); Strongly engaged in market entry campaigns, in charge of benchmarking projects and market modelling.

2005 - 2008 ~3 yrs

Head Of Market Intelligence & Strategic Planning

Bonn, Germany, DE

Market research and analysis for international networking markets (LAN, WAN), VoIP and security services to support market strategy and planning, international marketing and sales operations.

Jan 2003 - Dec 2004

Head Of Market Research Within Strategy & Marketing Unit. Prior To This Marketing Executive

Bonn, Germany, DE

Head of Market Research - Responsible for setting-up and development of a market research unit in the areas of national and international carrier networks and infrastructures (Germany, Eastern Europe, Asia) and Local Area Networks; co-ordination of the company-wide strategic planning process (2000-02);Prior to this different roles in national and.

Feb 1996 - Dec 2002

Freelance Marketing Manager In Luratech Gesellschaft Für Luft- Und Raumfahrttechnologie & Multimedia

Luratech, Inc

Project work for international business development and marketing in the field of innovative image data compression systems

Sep 1995 - Jan 1996

Junior Analyst Consultant In Bmp Management Consultants Gmbh

Berlin, Berlin, DE

Now bmp Beteiligungsmanagement AG - My role included project support, research and analysis, marketing strategy for projects in the manufacturing sector, eg. glass industry, media and printing, toy production, frozen food, spirits; This included working in Prague and several international projects

Oct 1994 - Aug 1995

Contractor

Camus Marketing Consultants Ltd.

I worked as a temporary contractor for CAMUS in business development for their potential and existing customers in the fashion industry in Germany.

Jul 1994 - Sep 1994
Team & coworkers

Colleagues at Deutsche Telekom

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3 education records

Katrin Blackbourn education

Diplomkauffrau, Business Studies And Marketing

The Berlin School Of Economics And Law

Certificate In Business Studies, - International Marketing, Retailing And Distribution Management

Sheffield Hallam University

Electronic Engineering

Humboldt-Universität Zu Berlin
FAQ

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What company does Katrin Blackbourn work for?

Katrin Blackbourn works for Deutsche Telekom.

What is Katrin Blackbourn's role at Deutsche Telekom?

Katrin Blackbourn is listed as Head of International and German B2B Customer Satisfaction; Joint Head of Global B2B Analyst Engagement. Chairwoman of the BITKOM subject group Market Intelligence and Trends at Deutsche Telekom.

Where is Katrin Blackbourn based?

Katrin Blackbourn is based in Berlin Metropolitan Area, Germany, Germany while working with Deutsche Telekom.

What companies has Katrin Blackbourn worked for?

Katrin Blackbourn has worked for Deutsche Telekom, Bitkom E.V., T-Systems International, Deutsche Telekom Network Projects & Services Gmbh, and Luratech, Inc.

Who are Katrin Blackbourn's colleagues at Deutsche Telekom?

Katrin Blackbourn's colleagues at Deutsche Telekom include Klaus Beule, Raju Kokkerlapati, Benjamin Bastians, Dirk Lukaschik, and Marco Voigt.

How can I contact Katrin Blackbourn?

You can use AeroLeads to view verified contact signals for Katrin Blackbourn at Deutsche Telekom, including work email, phone, and LinkedIn data when available.

What schools did Katrin Blackbourn attend?

Katrin Blackbourn holds Diplomkauffrau, Business Studies And Marketing from The Berlin School Of Economics And Law.

What skills is Katrin Blackbourn known for?

Katrin Blackbourn is listed with skills including Telecommunications, Strategy, Competitive Analysis, Market Analysis, Market Research, Information Technology, Business Development, and Management.

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