Promotion to Level 4 Resident Coordinator as of May 2023Main manager of UD Rome Instagram account as of May 2023- Supporting undergraduate student classes of 60-100+ during study abroad semester- Creating, organizing, and running of student life events, including dances, multiple event field days, sport tournaments, movie nights, and more- Coordinating with UD Rome Business Office for organization of three multi-day school trips each semester to Northern Italy, Southern Italy, and Greece, including communicating with hotels, travel agents, tour guides, professors, staff, and students- Supervisor and lead of Student Assistants for three semesters, including multi-day training, lead communicator, and coaching- Main adjudicator of student judicial incidents for three semesters, including filing incident reports, assigning sanctions, and collecting fines - Captured and edited official UD Rome Campus digital marketing materials for events and trips

- Supported five to ten labs with supply ordering, travel documentation and booking, and communication with other labs- Organized and kept records of all orders and supplier information - Assisted professors, lab assistants, and students as needed

aided customers and provided services to the public in accordance with quality and quantity standards mandated by various laws, rules and Federal regulations.  Worked with claimants seeking unemployment to examine claims issues, answer questions and concerns, and make determinations to resolve complex or unusual problems related to eligibility for Unemployment Insurance benefits.  Integrated claims using a Mainframe and Intranet database tools.  Answered calls using the Verizon InContact Softphone call center manager Developed training and reference documentation Used the VMWare Horizon Client and RSA SecureID to connect to the remote environment and adjudicate claims.  Used Slack to communicate between immediate team and larger project team.

Store management responsible for sales, customer interactions, opening and closing of store, floor leadership, and general upkeep of store

Supported the University of Dallas Office of the Registrar through aiding office projects, organizing and consolidating records; enhancing customer service through phone and in-person communication; and coordinating other assistance, as needed.

Worked in a team of 4 that planned, managed, and implemented Freshman Orientation Events, including: organizing new student fellowship activities, managing logistical details, coordinating with all applicable leaders, assisting with the design and production of events, leading numerous events, and creating and maintaining the official Freshman Orientation social media presence.

Employed for summer and winter breaks as carhop and crew member. Responsibilities included serving customers, money handling, training new employees, drink and ice cream preparation, and food preparation.