Implementation and monitoring of internal processes, policies and procedures in close collaboration with various support functions (HR, legal, payroll, finance and marketing)Close collaboration with senior management to ensure quality and compliance in all aspects of the day-to-day staffing- and leasing businessDevelop brand- and service offerings and successfully implement & monitor tailored client services for global corporationsWorkflow management (SLA compliance, billing… Show more Implementation and monitoring of internal processes, policies and procedures in close collaboration with various support functions (HR, legal, payroll, finance and marketing)Close collaboration with senior management to ensure quality and compliance in all aspects of the day-to-day staffing- and leasing businessDevelop brand- and service offerings and successfully implement & monitor tailored client services for global corporationsWorkflow management (SLA compliance, billing processes, governance, etc.) Continuous operational restructuring & process re-engineeringInternal talent management: on- and offboarding, identify training needs, host training weeks and sales incentives, set and monitor KPI targetsWorkforce management: expense- and absence management, lead internal staff meetings and give advise on individual development plansResource planning & performance management for a team of fourCustomer feedback management and de-escalation handling (NPS)Create & nurture an inspiring team environment with an open and honest communication culture Show less

Assistant to the senior management teamHR responsibilities (on- and offboarding, compliance, absence management)Workflow management & process optimizationImplementation and governance of various sales activities & KPICollaterals and company presentationsCustomer experience and internal employee satisfaction surveysEmployer branding, PR and marketing (on- and offline)Event management (client- and staff events, annual incentive trips abroad)

Assistance to senior managementIssued contracts for external staff in compliance with Swiss labour law & GAVRelocation service for expats (work permits, insurance, etc.)Responsible for the whole contract life cycle, from onboarding to offboardingReference letters for external staffTranslations (german-english)General office management

Executive assistance to senior management24-hour local artist (PA) support in New YorkEvent coordination (concerts, TV shows, press conferences)

Organised press conferences, showcases, events and TV appearancesDrafted and executed various PR- and marketing campaigns for music artistsWrote press releases, newsletters, brochures and flyersNetworked with radio hosts, TV executives and the music pressManaged onsite marketing activities for artists visiting SwitzerlandMedia monitoring and analysis

- Front desk- Assistant to the PR- and Marketing Team

- Import and Export of various goods by air freight- Supervisor for junior trainees from August 2001 to August 2003