Katri Puumala Email & Phone Number

Saariselkä, Lappi, Finland

Helsinki, Uusimaa, Finland

Helsinki, Southern Finland, Finland

Kämp Collection Hotels has the widest range of luxury Hotels, Restaurants, Bars, Lounges and Meeting Venues in Helsinki. In Kämp Collection Hotels, I was part of the Meetings and Events Sales team and my main responsibility was receiving, handling and converting meeting and event inquiries, planning events in conjunction with the client and providing the most high quality customer service to B2B and B2C clients. Whether you were looking for a meeting room for an informal 1-on-1… Show more Kämp Collection Hotels has the widest range of luxury Hotels, Restaurants, Bars, Lounges and Meeting Venues in Helsinki. In Kämp Collection Hotels, I was part of the Meetings and Events Sales team and my main responsibility was receiving, handling and converting meeting and event inquiries, planning events in conjunction with the client and providing the most high quality customer service to B2B and B2C clients. Whether you were looking for a meeting room for an informal 1-on-1 discussion or longer multi-day event including accommodations and dinners, I was happy to assist you. My passion is to create outstanding events and memorable experiences for the clients. Show less

Ivalo

The Northern Lights Village resort provides a unique opportunity to experience the Northern Lights and the wild nature of Lapland in Ivalo, Saariselkä region. The resort offers unique high quality accommodation in glass roofed igloos and Ice Suites. In NLV my main task was to handle bookings and be in daily contact with our international partners and customers. Renewal and business development were a strong part of our day to day actions. Our customers and partners were mainly international and… Show more The Northern Lights Village resort provides a unique opportunity to experience the Northern Lights and the wild nature of Lapland in Ivalo, Saariselkä region. The resort offers unique high quality accommodation in glass roofed igloos and Ice Suites. In NLV my main task was to handle bookings and be in daily contact with our international partners and customers. Renewal and business development were a strong part of our day to day actions. Our customers and partners were mainly international and came from all over the world. Show less

Helsinki Area, Finland

Elisa Oyj is a large Finnish telecommunications, ICT and online services providing company. As Consumer Sales Developer Trainee my main task was to work as a part of the store chain management. I’ve also been part of Elisa’s internal and external campaigns. As a Consumer Sales Developer Trainee I took part of improving and supporting the Chain Management team in Sales and Sales Management that reached over 2 million customers. I was also in charge of a project which’s main focus area was to… Show more Elisa Oyj is a large Finnish telecommunications, ICT and online services providing company. As Consumer Sales Developer Trainee my main task was to work as a part of the store chain management. I’ve also been part of Elisa’s internal and external campaigns. As a Consumer Sales Developer Trainee I took part of improving and supporting the Chain Management team in Sales and Sales Management that reached over 2 million customers. I was also in charge of a project which’s main focus area was to improve cost efficiency in day to day operation and add co-operation between different units.I also took part of developing the AI based chat robot which appears on Elisa’s customer service page. I was also actively part of Elisa's internal and external marketing campaigns. Show less

Helsinki Area, Finland

At Elisa my work assignments consisted of finding the best solution and providing comprehensive service experience to the customers through phone and online channel. My job was to make sure that all customers that I served had subscriptions and services that suited their needs. As a side of my position I was part of Elisa’s internal and external campaigns making the strategies and bureaucracy easier to approach for the people. Elisa did a collaboration with two bloggers which I was proud to be… Show more At Elisa my work assignments consisted of finding the best solution and providing comprehensive service experience to the customers through phone and online channel. My job was to make sure that all customers that I served had subscriptions and services that suited their needs. As a side of my position I was part of Elisa’s internal and external campaigns making the strategies and bureaucracy easier to approach for the people. Elisa did a collaboration with two bloggers which I was proud to be part of. http://mutsison.indiedays.com/2017/08/06/toissa-huomisella/ and http://butimahumannotasandwich.indiedays.com/2017/08/03/kesatyopaiva-elisalla/Elisa Oyj on suuri suomalainen tietoliikenne- ja ICT-alan yritys. Työskentelen Elisalla palveluneuvojana. Työtehtäviini kuului asiakkaille parhaan ratkaisun tarjoaminen ja kokonaisvaltaisen asiakaspalvelukokemuksen antaminen niin puhelimitse kuin Online-kanavassa. Tehtäväni oli myös varmistaa, että palvelemillani asiakkailla oli heille soveltuvat palvelut ja tuotteet käytössään ja he olivat tyytyväisiä niihin. Show less

Kokkola Area, Finland

At Elisa my work assignments consists of finding the best solution and providing comprehensive service experience to the customers through phone and online channel. My job is to make sure that all customers that I serve have subscriptions and services that suit their needs. Elisa Oyj on suuri suomalainen tietoliikenne- ja ICT-alan yritys. Työskentelen Elisalla palveluneuvojana. Työtehtäviini kuuluu asiakkaalle parhaan ratkaisun tarjoaminen ja kokonaisvaltaisen asiakaspalvelukokemuksen… Show more At Elisa my work assignments consists of finding the best solution and providing comprehensive service experience to the customers through phone and online channel. My job is to make sure that all customers that I serve have subscriptions and services that suit their needs. Elisa Oyj on suuri suomalainen tietoliikenne- ja ICT-alan yritys. Työskentelen Elisalla palveluneuvojana. Työtehtäviini kuuluu asiakkaalle parhaan ratkaisun tarjoaminen ja kokonaisvaltaisen asiakaspalvelukokemuksen antaminen niin puhelimitse kuin Online-kanavassa. Tehtäväni on myös varmistaa, että palvelemillani asiakkailla on heille soveltuvat palvelut ja tuotteet käytössään ja he ovat tyytyväisiä niihin. Show less

Kokkola, Finland

Karisma was a small boutique placed in a heart of Kokkola selling international and Nordic high-quality clothing brands such as Tiger of Sweden, By Malene Birger, Repeat Cashmere and Parajumpers. My tasks included providing high-quality customer service, using cash register, taking care of the customer relations, sales, visual merchandising and overall responsibility of the boutique intermittently.Karismassa työskentelin niin pohjoismaisien kuin kansainvälistenkin merkkien parissa… Show more Karisma was a small boutique placed in a heart of Kokkola selling international and Nordic high-quality clothing brands such as Tiger of Sweden, By Malene Birger, Repeat Cashmere and Parajumpers. My tasks included providing high-quality customer service, using cash register, taking care of the customer relations, sales, visual merchandising and overall responsibility of the boutique intermittently.Karismassa työskentelin niin pohjoismaisien kuin kansainvälistenkin merkkien parissa kuten: Tiger of Sweden, By Malene Birger, Repeat Cashmere sekä Parajumpers. Työtehtäviini kuului laadukkaan ja kokonaisvaltaisen asiakaspalvelukokemuksen tarjoaminen, kassatyöskentely, tuotteiden esillepano- sekä somistus ja ylipäätänsä myymälästä vastuussa oleminen. Show less

Kokkola, Finland

Tina&Co was a small boutique in heart of Kokkola selling international and Finnish high-quality clothing brands such as Parajumpers, By Malene Birger, Decadent Copenhagen, Design by Katri/n and Hunter. My job assignments consisted of customer service, sales, visual merchandising and overall responsibility of the boutique intermittently. Tina&Co:ssa työskentelin niin Suomalaisten kuin kansainvälisten vaate- ja asustemerkkien parissa, kuten: Parajumpers, By Malene Birger, Decadent… Show more Tina&Co was a small boutique in heart of Kokkola selling international and Finnish high-quality clothing brands such as Parajumpers, By Malene Birger, Decadent Copenhagen, Design by Katri/n and Hunter. My job assignments consisted of customer service, sales, visual merchandising and overall responsibility of the boutique intermittently. Tina&Co:ssa työskentelin niin Suomalaisten kuin kansainvälisten vaate- ja asustemerkkien parissa, kuten: Parajumpers, By Malene Birger, Decadent Copenhagen, Design by Katri/n sekä Hunter. Työtehtäväviini kuului laadukkaan asiakaspalvelun antaminen, myynti, tuotteiden esillepano ja somistaminen sekä liikkeestä vastuussa oleminen. Show less

Kokkola, Finland

At H&M my work assignments included sales, products preparations for ready for sale and customer service. I was working at H&M as a part-time sales assistant alongside my studies. Työskentelin H&M:ssä osa-aikaisesti, opiskelujeni ohella. Työtehtäviini kuului tavaroiden purku, tuotteen myyntikuntoon saattaminen, yleinen myyntityö sekä asiakaspalvelu.

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services

Education record

Vocational Qualification In Business And Administration

Digital Marketing

Activities and Societies: In cooperation with Google Finland, Saranen, TE-office and ELY centre. Digital Marketing Bootcamp is five-week.