Whether purchasing new or refinancing your home, Kat Scott will work with you to design the perfect loan to meet your needs and will always go the extra mile to make your loan a smooth and upbeat experience. Before, during, and after every transaction, Kat will be there to support you throughout the loan process and beyond. Kat’s goal is to be your lender for life and takes pride in maintaining client relationships through regular communication and being a resource for all-things Flagstaff.Equal Housing Lender

I'm Kat Ross, NMLS: 1226241, Team Loan Officer with PrimeLending, a national mortgage lender making the home loan process simple.The views expressed on this site are those of the individual author and do not necessarily represent those of Hilltop Holdings, PlainsCapital Corporation or its subsidiaries.PrimeLending NMLS: 13649primelending.com/legalEqual Housing Lender

• Studied and implemented “The Four Disciplines of Execution” as a team strategy to meet sales goals and customer service expectations.• Developed and maintained a cohesive marketing plan which included posting regularly on online social media platforms, participating in a monthly direct mail program, purchasing internet leads, advertising on Pandora, and participating in local networking and sponsorship opportunities.• Actively participated in regular professional development study groups & seminars with other Arizona agents.• Responsible for all aspects of Human Resources: team member recruiting, hiring, training, and payroll.• Created a comprehensive Agency Systems and Processes Handbook and an Employee Manual outlining office policies and benefits.• Consistently reached out to over 1200 customer households to introduce the agency and schedule daily Insurance and Financial review appointments.• Developed internet sales lead cold-calling strategies, including creating a call script with provisions for overcoming objections and following up with a tailored sequential marketing plan to increase new customer closing ratios.

• Studied for and obtained Arizona Insurance Property & Casualty and Accident, Health, & Life producer licenses with 82% or higher passing scores on first attempts.• Studied for and obtained FINRA’s Series 6 & 63 Registered Representative status with 85% or higher passing scores on first attempts.• Studied for and obtained Mortgage Loan Originator license with 80% or higher passing score on first attempt.• Obtained certification to sell individual health insurance products on the federal Marketplace Exchange.• Obtained Long Term Care certification to sell long term care products in the state of Arizona.• Developed and presented 20-page comprehensive Agency Business Plan for approval of the State Farm Agency Development Center with special focus on Flagstaff demographics, marketing strategies, income & goal projections, and team building.• Completed rigorous in-person skill checks on specific insurance and banking product sales strategies and conversations.• Completed over 320 hours of State Farm online training modules specializing in over 100 insurance and banking products and database management systems.• Completed intensive 10-week field development training in various agents’ offices throughout Arizona.

• Responsible for the acquisition of new members and retention of existing members through targeted sales and marketing techniques, relationship building, and the development of effective member retention strategies.• Increased overall membership retention by 10 percentage points, beating industry standard by 3 points.• Increased overall new member count by 3 percent.• Assist with social media and blog posts.• Coordinate the annual printed membership directory and visitors guide, map, and all other membership-based collateral materials.• Coordinate and create advertising campaigns using traditional media outlets –newspaper, radio, direct mail, and TV.• Responsible for the coordination and execution of major chamber events and network development activities including monthly “Business After 5” mixers, quarterly “Good Morning Flagstaff” speed-networking breakfasts, and the 2nd largest annual Chamber fall fundraiser “Evening of Jazz”.• Responsible for managing the Chamber Ambassador Committee which includes the scheduling and execution of business ribbon cuttings, monthly meetings, and the coordination of volunteers for various events and service projects.• Supervise and train Member Services Intern, Sales Executives and Front Office Staff.• Research and develop new programs and services that appeal to and attract a wide variety of member businesses including the development and implementation of the Tiered Dues Investment program.• Responsible for representing the Flagstaff Chamber at various local events, meetings and conferences and reporting monthly to the Flagstaff Chamber Board of Directors.

• Implemented the Structured English Immersion model for second and third grade English Language Learners.• Participated in weekly Professional Learning Community meetings reviewing student math & reading data, deciding upon appropriate interventions and mapping Arizona standards-based instruction.• Served on FUSD’s district-level Mathematics Response to Intervention sub-committee which made recommendations to the District Leadership Team for implementation district-wide.

• Assisted the Elementary Instructional Specialist with the research, development and implementation of a groundbreaking math intervention program for elementary age students.• Instructed ability-level based small reading groups and supported classroom teachers in math instruction.

• Assisted in creating effective advertising campaigns for various local businesses utilizing all forms of media including; radio, TV, print, outdoor advertising and direct mail.• Responsible for writing and distributing press releases to the local media and developed articles on local businesses for client’s monthly newsletter.• Responsible for handling all aspects of media buying and contract negotiations.

• Responsible for keeping 35+ active accounts and achieving monthly sales goals.• Created and maintained specialized print advertising programs for a broad range of businesses, including local and national accounts.• Developed and instructed organizational management and sales trainings for sales staff and new hires.

• Developed performance-based individualized instruction for students with varying ability levels, including those with special needs.• Implemented balanced-literacy strategies within a lab-based classroom.• Actively involved in a wide variety of school activities and professional organizations including the principal’s advisory committee, social committee, classroom management cadre, the teacher mentor program, PTA and Missouri NEA.