Successfully architect program solutions and implement expedited projects for an array of service lines on software platforms deemed best suited for each particular clients’ needs. Design and enhance processes both internally and externally for optimized inter-correlated solutions between parties to form and launch well founded partnerships. Research and survey clients and internal teams to construct and technically convey specifications for software enhancements. Lead OCM, tracking and implementing change management.

Key project implementation team member, providing the hands on implementation undertakings required to successfully bring clients live on tailored and customized SaaS e-commerce fulfillment solutions. Such includes but is not limited to system configuration, system integrated testing (SIT), troubleshooting, and resolution, documenting procedures and requirements, as well as training and guiding clients through user acceptance testing (UAT) and conducting internal team training. Navigate through identification and resolution of bugs via utilization of agile based software such as JIRA and Rally, while tracking progress in daily scrum meetings.

Oversee new client transition and set up, serving as primary point of contact for client concerns and resolutions. Coordinate communications and timelines across all corporate departments to ensure the achievement of common goals. Direct Client Services team in determining proceedings for clients and 401(k) participants. Establish business process improvements. Facilitate ongoing training of such. Encourage and analyze team and client feedback in order to optimally deliver services and ensure both client and team satisafaction.

Data Analyst/ Systems Administrator*Prepared the company’s data for conversion to the use of Serengeti Software by analyzing its primary purpose and determining the best format for it to adhere to in the conversion*Worked directly with Departmental Directors in the preparation, mapping, and transfer of data*Briefed and trained Directors on the initial preparation and introduction to the use and operation of the new software system as well as the new data tracking patterns*Served as a point of contact for Directors to inquire about the conversion of their data*Consulted daily with project’s Senior System Administrator to create the most efficient mapping layout and hierarchy for comprehensive data transfer*Provided continual status updates to ensure timely completion of projectRegulatory Compliance Analyst*Determined regulations needing to be in place to obtain and maintain desired certifications*Organized company’s records by establishing, maintaining, and updating files, databases, records, and other documents for tracking and auditing purposes*Created, implemented, and managed systems to optimally support regulations *Prepared, transcribed, and composed company agendas and meeting minutes401(k) Contributions Processor*Processed contribution files and balanced contribution and deferrals for 401k plans *Reconciled discrepancies amongst employer match differences*Processed accounts receivable and payable by examining income checks and comparing invoices*Created and distributed analysis reports upon reconciliation and discrepancy report verificationGeneral Accounting Functions*Built complex multi-tab inter-correlated linked payroll database using Microsoft Excel*Used computerized and general accounting principles, practices, and procedures for certifying corporate financial statements*Constructed a trial balance in Excel format of record journal entries

Research and Analysis*Create and systematize comprehensive tracking systems to maximize efficiency and effectiveness*Track project progress at defined time intervals in order to ensure timeliness and accuracy*Identify the need for, create, implement, and maintain more than 35 documents and spreadsheets*Provide revised, detailed, step-by-step instructions for various form completions*Research and provide instructions for personnel issues as neededAuditing*Schedule and conduct periodic spot checks and audits for 31 external accounts*Conduct thorough inventory and audit of 1800 line items within internal master account semi-annually.Training Facilitation*Prepare and conduct weekly training on day-to-day operations for 24 subordinate personnel*Facilitate training for 500 squadron personnel on a monthly basisAdministrator*Prepare and present bi-monthly status briefs of 80 personnel to upper management, utilizing Microsoft Office programs*Prepare and submit travel claims and reimbursement forms for personnel*Operate and troubleshoot fax, copier, printer, and computer office machines