Collaborate with senior executives to craft and execute HR strategies, policies, and programs that directly contribute to achieving business objectives and enhancing organizational performance.Strengthen organizational capabilities by attracting top talent and assembling high-performing teams through adept oversight of talent acquisition processes from recruitment to onboarding.Boost productivity and retention rates by spearheading initiatives in performance management, training, and recognition, fostering an environment where employees are fully engaged and motivated.Offer strategic counsel on HR matters such as workforce planning, succession planning, and organizational restructuring, ensuring alignment with growth objectives and scalability.Ensure organizational compliance with employment laws and regulations, providing expert guidance on EEOC guidelines, FMLA, ADA, and other legal requirements.Work collaboratively across departments to assess organizational needs, pinpoint areas for enhancement, and devise inventive HR solutions to drive tangible improvements.Champion diversity, equity, and inclusion initiatives to create an inclusive workplace culture that values fairness, respect, and a sense of belonging for all employees.Guide and mentor HR team members to cultivate their skills, provide ongoing support, and offer opportunities for professional development, resulting in optimized performance and tangible results.

Built Talent Operations function from the ground up, improving end-to-end process workflow and reducing errors, resulting in improved onboarding experiences and allowed team members to focus on core responsibilities. Created cross-team collaboration taskforce with People Operations, IT, Workplace and BU Stakeholders.Collaborated with the Amazon Employee Services Onboarding team to align Twitch's onboarding process in North America and EMEA Region; developed system to track errors and resolutions before hire.Lead for technology tools, including: Greenhouse, Prelude, Untapped, Datapeople, TopFunnel/Teamable, Codility, Coderpad and consulting partner for HRIS tools (Workday and ServiceNow). Built and launched Twitch Apprenticeship Program, focused on developing talent from underrepresented groups. Brought on largest Software Development (SDE) cohort to date and set the stage for Data Science Apprenticeship. Lead all compliance efforts re: OFCCP/EEO, domestic and international hiring legislation and requirements. Partnered with Legal as needed. Requisition Intake Automation - Partnered with Engineering project team on deep dive discovery and design process for automated intake process via ServiceNow utilizing data from Workday and Greenhouse. Co-lead testing and change management phases to eventual rollout to all Hiring Managers.Annual Headcount Rollout - Designed timeline and worked with project team to develop process for HC rollout in HRIS systems.ServiceNow Integration - Partnered with SN Project team on deep dive discovery and new feature building for Talent Ops functionality within SN. Decision-maker at top level with partners on data retention and change management plansManaged 3 teams of employees and contractors (Talent Operations, Talent Coordination and Early Career Programs).

Responsible for HR initiatives for all North American locations, providing a full range of strategic and operational expertise, partnering with corporate COE teams to deliver on projects and initiatives.Served as Employee Relations POC for all North American locations, managed all performance management cases in partnership with business leaders. Lead large-scale integration projects following two corporate acquisitions in 18 months. Partnered with EMEA King team to onboard all North American offices to Workday HRIS and process flow. Served as SME for US-specific system requirements. Designated as Project Lead representing King North America to onboard King/ATVI to a new Workday instance. Selected for secondment to London, UK headquarters to design, develop and roll out 9-box talent development and succession planning program to all King offices worldwide. Designed and delivered comprehensive King North America onboarding process beginning from signed offer to checkpoints for new hires (30/90 Day), ensuring that new employees are effectively onboarded into the organization with minimal friction and best-in-class employee experience. Lead the mid-year and year-end performance appraisal process for all NA locations. Partnered with management team to create and deliver workshops, guidebooks and systems training for each cycle.Upskilled NA HR Ops team across locations and created career paths through training and mentorship around project management and communication skills.Upskilled hiring managers by building workshops and developed resource hub focusing on hiring manager roles, responsibilities, interview documents and guides.Brought structure and organization to strategic projects by leveraging strong relationship building skills with project management methods and processes.Regularly advised Senior Leadership team of project status, collected/analyzed feedback and iterated project elements as needed to suit dynamic business needs.

Built and maintained influential relationships by being a strategic partner with management and an employee resource company-wide, across all offices worldwide. Provided legal advice, coordinated performance management, and resolved employee relations issues. Acted an advisor on human resources policies and procedures such as payroll, benefits, compensation, employee development and recruiting. Engaged in the development, planning, and implementation of employee relations policies and procedures company-wide, across all offices worldwide. Performed various employee relations duties, including manager and employee counseling, equal employment opportunity, disability services, and new employee orientation. Investigated employee complaints and disputes (from executive level to executive level), recommend and carry out disciplinary action. Educated new and current managers and employees on employee relations issues. Organized, conducted, and evaluated internal training programs company-wide, across all offices worldwide. Selected or created materials and appropriate delivery methods for programs on a variety of topics (e.g., new employee orientation, job skills training, or performance appraisals). Worked with VP and General Counsel on HR related Legal topics such as EEOC investigations, internal investigations, private legal inquiries, mergers and acquisitions, external investor due diligence requests and external audits. Built and generated HR metrics overview presentation on trending topics for Executive Team and Board of Directors.Lead and directed annual/semi-annual company-wide performance review (development of performance criteria, management of web-based system, creation, delivery and distribution of training materials, employee and manager coaching and reporting).Lead and managed global immigration program (including managing vendor relationship with external immigration counsel).Managed and directed the work of Human Resources Coordinator.

Served primarily as an advisor and collaborator with agency managers related to workforce development, including issues such as position development, staff evaluations, personnel management, and terminations. Also served as employees’ primary contact for answering questions related to their tenure with Heartland Alliance, as well as interpreting and administering organizational policies and procedures.

Responsible for all recruitment, processing and training of new associates - i.e. new hire orientation. Also responsible for maintaining HRIS and online application system. Developed, implemented and managed college summer internship program. Advised, strategized and collaborated with leadership on status of staffing levels. Facilitated community outreach programs as it pertained to employment by offering classes, tours and training opportunities. Reduced overtime in housekeeping department - saving the company $16,000 on the bottom line in a single year.

Administered and facilitated employee wellness/benefits programs to all associates. Successfully managed transition from property level administration to third party (Hewitt) administration. Trained entire staff on how to manage benefits on-line or by phone using new administration system, including special sessions for ESL employees. Managed Worker's Compensation and Safety function.