• Led a conversion effort from AngularJS to React, which moved the client away from a deprecated framework and increased security and reliability• Scoped a Jira epic to convert from JSX to TypeScript, including writing all tickets in small, approachable chunks, and creating a Confluence document to record the level of effort and gather TypeScript resources for the team in one place• Converted 80 unit tests from Enzyme to React Testing Library in one week, enabling the code base to be upgraded from React 16 to React 18• Developed multiple complex, reusable frontend components such as a new reporting dashboard, and a new workflow to accommodate a changed business process• Built a new report during COVID to provide increased visibility into the client backlog using SQL, OCP, Java, and cron jobs, allowing the client to efficiently process more than 1.2 million customers over an 8 month period

• Participated in technical design sessions to create sustainable, high-performing features and provide accurate estimates and development timelines• Integral member of the development team writing and reviewing code in Java EE and Spring while writing unit and integration tests to ensure stable deployments and prevent unnecessary rollbacks• Changed a monitoring service to use asynchronous calls when checking the health of 9 microservices, increasing performance by 90%• Deployed 7 releases to a production tomcat server supporting backend integration through microservices, and built ansible scripts to automate those deployments

• Wrote and ran automated testing scripts using git, Ruby, Selenium, and Gherkin to test an Appian based application for a government client• Led a major effort to refactor existing Selenium-based testing framework to a Ruby-based testing framework• Identified and reported issues to the development team using Jira issue tracking software• Created and maintained documentation for team onboarding, automation environment setup, and other resources to learn testing tools including git, Ruby, Selenium, and Cucumber using Confluence• Created additional tools to assist the QA team including a Jenkins job to help them run test cases against the automation code with the click of a button in Jira.

• Participated in analysis, design, and development of custom software solutions for government clients in an Agile environment using the Appian BPM Suite• Translated customer requirements into working business process models, prototypes, and finished products using Appian best practices• Provided Tier 3 technical assistance to GSA’s National Helpdesk in response to end-user inquiries• Appian Analyst and Appian Designer certified with an A-score of 32

• Gathered functional requirements from government clients into a single document to define all aspects of new development for the G-REX Lease Management Software• Built user stories and provided input for the development team to ensure that work aligned with client expectations and functional requirements• Participated in regression and smoke testing to ensure smooth delivery of new development• Managed user acceptance testing by interacting directly with the client on a daily basis to discuss new issues and provide updates

• Provided pre-sales technical support for the development and implementation of complex software products• Worked closely with the development team to develop custom solutions to address customer needs• Used product knowledge to provide technical expertise to sales staff and customers through sales presentations and product demonstrations• Used Atlassian Confluence to document the onboarding process for new members of the solution architecture team

• Served as the primary business contact for approximately 600 clients across the entire Knowland portfolio of SaaS products • Created documentation to distribute to clients as a reference for recurring user-related issues• Conducted onboarding and client retention efforts for clients in my territory• Provided customized training sessions to client teams to help them get the most out of their Knowland products• Managed all incoming client issues to determine if they were defects or enhancements and assign them to the appropriate development team using OnTime• Provided regression and user acceptance testing for all new product releases• Solely responsible for managing the product launch of the Target Net Mobile application• Ran the client-facing soft launch of the Insight 2.0 product relaunch

• Worked collaboratively with multiple Knowland Group teams to provide exceptional customer service to hotel clients• Consulted with clients to determine and review software specifications and business needs prior to implementation• Set up custom reporting, work flows, and best practices based on client needs• Addressed client issues and conducted periodic end user training to ensure client satisfaction with the Target Net product

• Supported the sales team in attaining monthly targets by selling individual leases• Solely responsible for managing the meeting space and all events held at or sponsored by the hotel• Liaised between the hotel and external distributors, representatives, and agents• Provided various administrative functions including pulling reports, preparing proposals, maintaining a filing system for all contracts and managing the hotel’s social media• Coordinated the food and service staff for a fundraising gala at the Organization of American States

• Assisted with property tax filings for all states in which Resource Leasing did business• Created and maintained a filing system for current and historical contracts• Put together production orders and assisted with contracts for new business

• Provided excellent customer service• Multitasked to handle up to ten tables at a time• Maintained extensive knowledge of food and beverage offerings to accommodate guests’ needs• Trained new servers and assessed their ability and readiness to become full time staff members• Named Employee of the Month in August 2009• Represented the front of house staff at the Clyde’s Restaurant Group Corporate Safety Committee• Assisted the opening of the Hamilton restaurant by training all staff on the MICROS system and worked closely with MICROS consultants to ensure the system was properly set up