Kathy A. Sochor Email & Phone Number

Columbus, Ohio Area

Dublin, Ohio

I was the single point of contact for large telecommunications customers.I maintained and nurtured the relationship between Centurylink and the customer with empathetic listening skills and frequent, clear communication back to them. My responsibilities included guiding customers through the ordering process, billing inquiries, contract renewals and the.

Dublin, OH

I was the single point of contact for government and education telecommunications customers in an 11 state region. I was responsible for guiding customers through the ordering process, billing inquiries and the repair process. I acted as a customer advocate throughout the ordering process by verifying the technical details of the service ordered, ensuring.

Dublin, OH

The Technical Service Delivery Representative is the liaison between wholesale telecommunications customers and Qwest provisioning. I was the main point of contact for the customer throughout the ordering process. I mastered key concepts of new and evolving Qwest products and had the ability to communicate these concepts clearly to customers. I set.

Dublin, OH

The Operations Technician is responsible for the installation and maintenance of telecommunications circuits and the efficient allocation of resources on the Qwest network. I provided technical support to internal and external customers during the installation of new services and when there was maintenance on existing services. This position allowed me to.

Columbus, OH

As an Annuity Analyst I assisted customers in selecting a suitable retirement plan payout option through one-on-one discussions of the benefits and detriments of each option. I also had the added responsibility of quality checking team members' work for accuracy because my personal accuracy was above the required goal. I also authored training manuals and.

Columbus, OH

During college I assisted in the research and writing of grants for this non-profit organization that was set up to increase global awareness in Columbus. I also authored the newsletter that provided information about fun events that promoted international education.