Kathleen Chiu Email & Phone Number

North Vancouver, BC, CA

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Oversee and elevate the smooth operations of a high volume events department and offsite white label café; ensure seamless execution is of highest service quality and brand aesthetic standards are delivered across all.
• Mentor and train all event managers, fostering their professional knowledge and aptitude; cultivating a positive team environment and company culture, effectively seeing a significant reduction in high employee.
• Create and implement systems in order to streamline and optimize efficient operations in order to maximize revenue and repeat business.
• Elevate the experience for both internal and external participants to differentiate SCF and engage customers and prospects.
• Deliver reporting/analysis on performance/business impact for designated activities.
• Partner with internal cross-functional teams to create/collaborate new streams of revenue, efficiencies of process and successful execution.

Vancouver, British Columbia, Canada

• Innovated new programs since the pandemic including Corporate Gifting initiative, full service Virtual Events program, retail offering including boutique online and brick-and-mortar shop; assembled comprehensive.
• Created event visions and subsequently led team project management to breathe life into innovative virtual event projects, effectively leveraging communication platforms, connecting global communities.
• Tracked all costing information, including proposed program expense reports, post event financial reporting, and future sales forecasting in order to ensure long term profitability and program viability.

• Planned, scheduled and arranged the entire process of live (both at on premise and offsite venues) and virtual event management starting from pre event preparations through to post event reconciliation; portrayed acute.
• Conducted the planning and implementation of various business development activities such as identifying new business opportunities, finding potential customers, making presentations to gain new business, maintaining.
• Exhibited excellent communication and networking skills, built relationships with customers in order to increase business.
• Created a multi-touchpoint marketing strategy in order to grow and nurture customer database; proficient in various softwares in order to execute complete ecosystem for customer communication and opt-in channels.
• Promoted the company in the appropriate platforms to gain maximum exposure; designs and creates marketing pitch and presentations, and conducts tastings and engages with people to endorse the company and the brand by.
• Collaborated with local, national and international event planners and producers in order to accommodate the multifarious demands of the customers.

Toronto, Ontario, Canada

• Created event packages and managed private bookings for onsite events across four locations.
• Managed offsite events and catering services, including full-scale galas at The Globe and Mail Centre, corporate office receptions and intimate, in-home gatherings.

Toronto, Ontario, Canada

• Planned, designed and implemented impressionable social events of varying categories including weddings, social gatherings, cocktail/wine tastings, and fashion shows.
• Ensured maximum efficiency in coordinating professional corporate events such as corporate meetings, fundraisers, large all-day conferences, panel discussions, and company socials.
• Demonstrated proficiency in overseeing on average 200 events per year, each ranging anywhere from 8 to 300 guests while maintaining high levels of customer satisfaction, facilitating repeat clientele through detailed.
• Managed the recruitment process of staff and ensured they were equipped with adequate training; worked closely with colleagues and team members to boost employee morale and brought about measurable improvement in.
• Portrayed exemplary aptitude to lead a team of 20 staff members to maintain clear inter-departmental communication with the operations team, concierge and kitchen personnel; mentored and led Operations Managers and.
• Oversaw client billing process in order to ensure customers were billed timely and accurately; tracked outstanding bills and cheque requests; managed inventory control system and reorganized all departmental Standard.

Toronto, Canada Area

• Conducted extensive market research on hospitality trends, developed concepts and created marketing plans and presentations for large scale complex projects such as the launching of international restaurants.
• Strategized, coordinated and implemented the various tasks related to restaurant launch from pre-opening activities and ensured the undisturbed functioning of the restaurant; budget management of pre-opening.
• Designed and implemented recruitment process and hired both international and local employees; recruited and trained employees to launch venues in Dubai, UAE. Effective project management, meeting deadlines and project.

Toronto, Ontario, Canada

• Managed efficiently the food and beverages program to ensure it catered to the specific need of the target customer demographic; procured and managed partnerships and sponsorships with prominent brands like Carslberg.
• Planned, arranged and coordinated large scale marquee projects, including Toronto International Film Festival and various other fashion shows, product launch events and wine tastings; secured the staffing and.
• Carried out the various HR functions such as managing recruitment, coaching and mentorship; managed the consistent training and development needs of over 30 employees; executed a comprehensive training & education.
• Built and fostered relationships; CRM and optimized renewal rates amongst membership.

Toronto, Ontario, Canada

• Maintained a high level of service within the restaurants; other regular responsibilities included: monthly inventory counts, schedule writing, and training new employees.

Bachelor'S Degree, Sociology

Post Graduate Designation (Chrp), Human Resources Management And Services

Certificate, Introduction To Wine ~ Wine Basics, A+

Certificate Of Project Management, Project Management