Katarzyna Tkaczyk Email & Phone Number

Cracow, Małopolskie, Poland

Cracow, Małopolskie, Poland

• Review online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment,
• Analysis and evaluation of bookings in various systems and sources,
• Investigation on given information,
• Background research on the internet,
• Consultation of external and internal partners and applications to verify the booking,
• Decision on fraud/non-fraud and initiation of respective action in all applicable tools and systems,

Cracow, Lesser Poland District, Poland

• Performing designated customer account research and investigation.
• Preventing losses to QVC by identifying and stopping fraudulent shipments, while maintaining a sense of urgency required to fulfill legitimate orders
• Reviewing suspicious orders on reports and in the internal system to determine if the person ordering is a fraud or not.
• Contacting external parties (banks, cardholders) and utilizing system tools to determine if an order is legitimate.
• Participating in the Cost Intensive Customer Review (CIC) Process - Italian market.
• Advanced MS Excel: Solver, VlookUps, Index, Match, IF/AND/OR, SUMIF.

Cracow, Lesser Poland District, Poland

• Assistance in working with BI reports (support in data analysis and reporting),
• Application testing,
• Data mapping, Reporting, MSSQL, Data warehouses, Data integration systems,
• Agile Dev Software Engineering team,
• Cooperation with programmers.
• Creating a knowledge base and technical documentation,

Cracow, Lesser Poland District, Poland

Commercial, competitive and business intelligence:- defining, gathering, analyzing, and presenting intelligence about products, customers, competitors, etc. needed to support executives and managers making strategic decisions for an organization)TRADES:- building chemicals, food industry, healthcare industry

Cracow, Lesser Poland District, Poland

Market research (distributors, competitors and client base analysis)Business Intelligence

Postgraduate Degree, Dietetyka

Studia Magisterskie: Zarządzanie Informacją, Zarządzanie Informacją - Specjalizacja Transfer Innowacji Nauka-Biznes

* Health information management * Innovations (retrieving, knowledge about sources, documentation) * Desk research: open-source.

Licencjat (Lic.), Informacja Naukowa I Bibliotekoznawstwo, Praca Licencjacka - Ocena Bdb

Activities and Societies: * Koło Naukowe Studentów Instytutu Informacji Naukowej i Bibliotekoznawstwa (sekretarz), * "Ibinacja"​.