Katty Concha Email & Phone Number

Fully Bilingual, English and Spanish. Motivated self-starter with an aptitude for learning new tasks quickly. Communication and telephone skills. Computer knowledge Programs: Microsoft Office Word, Excel & Outlook. Excellent Customer Service skills.• Property specialist in charge of servicing several books of business• Responsible for customer retention and account maintenance• Provide and verify general and non-technical information and inquiries over the phone or in person• Contact policy holders to develop additional information for other sales opportunities• Conduct policy reviews• Expediting Certificates of Insurance and all endorsements• Quote and Write for Citizen, Tower Hill, Federated National, Atlantic Specialty, Universal Property, Wright Flood, Florida Family and Auto insurance companies.• Processing Renewal, Re-write and payments.​Hospitality Management Summary Bachelor in Hospitality Management Administration, I have performed for several years in hotels’ restaurants, and customer services with a strong knowledge of FOH and BOH operations, providing a dynamic administrative support and creating a friendly welcoming atmosphere for both clients and co-workers. Organized and independent with strong time management skills, detail-oriented and able to learn new tasks quickly and effectively.

Listed skills include Customer Service, English, Outlook, Negotiation, and 19 others.