Application Support Analyst
Current-Primary person responsible for supporting MiracleFeet’s core program technology systems CAST (Clubfoot Administration SysTeam) in partner countries across Latin America which consists of approximately 30+ clinics and 10 partners across 9 countries (Mexico, Brazil, Bolivia, Ecuador, Guatemala, Guyana, Paraguay, Peru, and Nicaragua). -Monitoring data quality through monthly check-in calls with the CAST assistants' team across LATAM achieving four out of five KPIs exceeding global targets during the fiscal year from Jul 2023 to Jun 24. -Supervise the use of the CAST App and CAST Community in all clinics in Latin America providing users training on these systems, managing users, delivering technical support to users in the region, and assisting country coordinators' data-related requests.-Work with the Regional Program Team to encourage partners and providers to use data and reports from the CAST Community to improve treatment quality at the clinic level.-Regularly deliver CAST, Salesforce, and data use training to Country Coordinators and endusers across the countries in the region.