Katrina W. Email & Phone Number

Palo Alto, California, United States

San Francisco Bay Area

Palo Alto, California, United States

San Francisco Bay Area

-Oversaw and optimized work of 25-40 associatesperforming high-quality customer service work.-Applied strong leadership talents and problem-solvingskills to maintain team efficiency and organizeworkflows to meet any daily demand.-Provided supportive link between external customersand internal operations.-Set, managed, and adjusted schedules and jobassignments to meet dynamic business needs whilepromoting growth.-Effectively allocated tasks during high-traffic times tokeep operations running smoothly and employeesfocused.-Built performance-oriented culture with satisfied,hardworking employees by clearly highlightingemployee success and developing leaders from within.-Delivered superior training and leadership to teams toboost performance and help team members achieveperformance targets.-Resolved challenging customer complaints to fullsatisfaction, promoting brand loyalty and maximizingrepeat business.-Maximized sales by monitoring daily, weekly, monthly targets whiletracking data trends to create proper allocations for top selling items

San Francisco Bay Area

- Reviewed cash handlingand operations reports.-Monitored daily cash discrepancies and inventoryshrinkage-Followed detaileddirections from upper management to complete dailypaperwork and computer data entry.-Inspected merchandise for quality and arrangedproper display location on floor.-Completed daily paperwork and computer entry ofsales data as established by management.-Exhibited excellent people skills during interaction withemployees and customers.-Worked closely with employees and customers toeffectively manage daily operations andcommunications.-Answered questions about store policies and concernsto support positive customer experiences.

San Francisco, California

San Jose, Ca