Kate Weber Email & Phone Number

San Francisco, Ca, Us

Kubecost empowers teams to efficiently operate Kubernetes and cloud-native infrastructure at scale. As Head of Customer Success, I manage a team of Customer Success Managers and Technical Success Managers to drive an incredible customer experience, leading to best-in-class NRR and adoption of Kubecost's products.- Joined Kubecost as the first Customer Success Leader, tasked with developing and launching a best-in-class customer program.- Built the team to 8, including Customer Success Managers, Technical Success Managers, and Management.- Assumed the role of Renewals Leader to successfully transform Kubecost’s culture to focus on retention in addition to expansion and new business.- Defined and implemented a customer health matrix and customer churn escalation paths to provide the business with more insight into customer needs to ensure long-term retention.- Collaborate heavily with Product & Engineering to advance Kubecost’s offerings to support the growing needs of our customers, increasing adoption and customer satisfaction.- Developed processes and reporting to provide visibility into customer adoption, product usage, and opportunities for innovation.- Developed and implemented processes that spanned the customer journey to successfully enable customers to progress in maturity and adoption.

Boston, Ma, Us

- Accountable for driving all cross-functional program activities that enable CloudHealth’s Customer Success team to be successful- Organize and lead cross-functional teams to establish and reinforce strong guiding principles, governance, and operating model for the Customer Success organization- Work closely with CS Leadership, Business Operations, Finance, Legal, Product, Sales and Enablement teams to streamline critical processes- Drive meticulous documentation and project planning, rapidly creating timelines, project plans, updates, focus on using consistent collaboration platforms and tools for scale and efficiency- Identify connective tissue between workstreams and how teams should work together- Execute on projects aimed at the improvement of operational metrics such as health scores, NPS, risk indicators, success planning, value realization, and product adoption

Boston, Ma, Us

-Managed CloudHealth's East Coast customer base ($7M ARR) with 100%+ quota attainment through renewing, identifying revenue expansion opportunities, and ensuring that our customers are successful-Partnered with Technical Account Management & Product teams to help drive product adoption and success within our customer base through strategic Success Plans, Account Plans, and Business Reviews-Redeveloped all customer-facing templates for the Customer Success Organization, including Business Reviews, Success Plans, Account Plans, and more, directly impacting time to develop and customer value-Team lead on renewal process optimization project that led to greater visibility into churn risk and was deployed to the global Customer Success organization-Attended CloudHealth’s Champions Club in 2019 for overachieving annual quota attainment

Boston, Ma, Us

New York, Ny, Us

The Revenue Collective is a private, invitation-only organization exclusively for top sales, marketing, and operations leaders and executives worldwide. Co-moderated the Customer Success channel from April 2020 - April 2021 and was part of the Associate program introduced in 2019, which provides next-generation revenue leaders with structured education, networking, and mentoring through a professional development community.

Palo Alto, Ca, Us

Boston, Massachusetts, Us

-Leader in Quick Base Go-to-Market Reorganization Project geared towards ensuring Quick Base's divestiture from Intuit was successful. Project involved coordinating efforts across the organization to redevelop roles, responsibilities, hiring, and revamping existing tools and processes-Lead consultative conversations by leveraging strong product knowledge and solution selling techniques to help identify ways to gain additional value through Quick Base-Managed entire renewal sales cycle and achieved 103% annual attainment-Collaborated with customer success managers and customer solutions engineers to identify growth opportunities, assist our customers with technical requests, and develop proof of concepts to further drive Quick Base's value-Worked cross-functionally with marketing and product to ensure that our go-to-market strategies met the needs of our customers

Amesbury, Massachusetts, Us

-First account executive hired within the agency, responsible for managing the entire customer lifecycle including prospecting, closing, managing and upselling-Spearheaded the purchase of Salesforce and served as the company administrator-Achieved 166% quota attainment

Boston, Massachusetts, Us

-Promoted from Business Development Representative to Senior Business Development Representative, Team Lead where I served in a player-coach role responsible for training and onboarding new team members, and acting as the subject matter expert for all things video marketing.-Became an expert in marketing and sales technologies such as Infer, SalesLoft, Datanyze, ZoomInfo, and Salesforce while also mastering an understanding of the early stages of a sales process – outbound prospecting and lead qualification. I was promoted to a senior position and served in a player-coach role responsible for training and onboarding new team members, and acting as the subject matter expert for all things video marketing.

Grafton, Ma, Us

JCSI is an innovative recruitment consulting firm with expertise in finding and engaging the best candidates, particularly those top performers employed with your competition. At JCSI, I was responsible for the identification of target accounts and outbound lead generation.Working closely with account executives, I created strategic campaigns targeting specific industries. Through thoughtful communications, I established strategic relationships with clients, contacts, and other valuable sales networks.Achievements Included:• Consistent Quarterly Overachievement

Bachelors, Marketing

Education record