Kathleen G. Email & Phone Number

United States

Bellevue, Washington, United States

• Managed a high-volumeticket queue, effectively prioritizing over 1000 tickets per month using Jira to improve resolution times
• Streamlined task delegation for a team of 18 technicians, resulting in the complete eradication of high-priority issues within 3 months
• Maintained meticulous documentation, enhancing collaboration and information accessibility across the studio
• Skillfully mitigated the risk of loss or damage by tracking of daily deliveries, deployments, returns and high-value devices
• Presentedweekly reports on individual and department KPIs to improve our SLAs from 16 hours to 4 hours turnaround time
• Facilitated regular status meetings with leadership, ensuring clear communication for the team

Seattle, Washington, United States

• Prioritized over 100 calls and emails per day, effectively relaying to each department to ensure the best quality in service
• Maintained detailed records of 95 clients, ensuring confidentiality of medical information and accurate ongoing care
• Collaborated on a ticketing system used by maintenence team on daily basis in order to log, track and resolve issues in the building

Seattle, Washington, United States

• Facilitated highly engaging, daily group activities for 20-50 vulnerable persons, creating strong rapport with clients and excellence in time management
• Orchestrated a monthly schedule including daily events, weekly outings and holidays, involving tracking department budget, external hiring of vendors and design of marketing materials
• Accurately logged resident engagement throughout the day to adapt to the interests of the majority of the community and increase overall daily attendence through empathyAssist residents with technology including.

Seattle, Washington, United States

• Optimized daily group activities for 30 seniors, creating lasting relationships with residents and regular attendence
• Managed budgets, external hiring of entertainment vendors and tracking performance statistics in activities
• Assisted residents with technology each week including Microsoft, Linux, Android, AppleOS and a multitude of AV and ISP systems.
• Coordinated across departments to create accurate calendars and marketing materials
• Facilitated weekly outings and holiday events for over 100 residents
• Documented and posted weekly highlights of residents to the digital marketing team

Seattle, Washington, United States

• Consistently filled 2 doctors' schedules with over 10 patients daily
• Adhered to safety guidelines during the Covid-19 pandemic restrictions
• Provided exceptional service and experiences for 10+ patients a day
• Maintained 100s of patient records, keeping accurate accounts of treatments and financial arrangements
• Organised daily collection and delivery schedules from dental laboratories

Shoreline, Washington, United States

• Lead highly engaging and therapeutic groups of 30-50 assisted living and dementia persons
• Assisted the planning of weekly outings, cognitive games, daily exercises, lectures and monthly events
• Aided at the front desk when needed including answering 20-30 calls, calendar updates and emails
• Started a tech support service hour for 30-50 senior residents
• Created a monthly newsletter for the community highlighting recent on-goings in the building

Pretoria, South Africa

• Quantified organic growth of social media platforms to 13x their original analytics
• Accelerated new lead generation systems increasing return on investment potential to 400% higher than previous canvassing and advertising methods
• Gathered and instructed groups at each location to handle organic content across multiple social media platforms
• Outlined the best practices to start and manage social media accounts to 60+ national franchisees

Orlando, Florida Area

• Engaged in thousands of cross-cultural conversations tailored to diverse age groups
• Captivated and enriched the experiences of tens of thousands of visitors through immersive and captivating storytelling
• Conducted private educational tours as a valued member of the science and education team, contributing to the preservation efforts of African elephants and their habitat

South Africa

• Consulted for the rebranding of the company including the logo design and web development as part of the corporate PR and marketing team
• Launched social media accounts and maintained the daily posts as well as the search engine optimization of the brand
• Built an active community of 1000+ national real estate agents and peers for the real estate board in South Africa
• Maintained the website copy with publications for the PR team and national media outlets

Google It Support Professional, Information Technology

Skill development experience includes: •Technical support: installing & configuring computer hardware, software, and networks •Computer.

Associate Degree, Digital Marketing, 4.0

Associate Degree, Music Theory And Composition

Bachelor'S Degree, Music Performance, General, 3.7