Kat Wolfe Email & Phone Number

United States

Fiserv/FDR

Working on the First Data/Fiserv platformProduct Control FileTestingData Analysis

San Diego

Work from a feasibility study to create initial project scope Lead the requirements gathering process by conducting business and technical analysis meetings Create functional requirements which may include process flow diagrams, tables and screen mockupsWork with internal and external stakeholder to determine detailed requirementsResponsible for sign-off from internal and external stakeholders at several phases throughout the SDLC processReview client facing documentationActively participate in the company-wide Business Analysis group Write and create videos for external stakeholders to give a high level review of complex projectsCreate and publish test scenarios for external clients Majority of assigned projects consist of large, complex compliance projects where timing is crucialResponsible for posting project documentation from all Product Managers and Business Analysts on the client portal

Website CreationSEOSocial Media Marketing

FDR Projects PCF - Product Control FileDMM - Decision Tables - Statement Messages and InsertsMLP - Method level ProcessingDevelop technical Business Requirements for Corporate initiatives, Write Test Scripts, Conduct User Acceptance and Regression testing

Primary liaison between Information Technology, third party Vendors and the Business Units for technical consultation and the development of online/batch systems.Define system capabilities and specifications required to upgrade existing systems and implement new systems, develop system requirements, analyze work flow processes and evaluate viable alternatives.Prepare feasibility studies and cost benefit analysis to support proposed system enhancements/modifications.Oversee testing of system modifications/enhancements; develop alternative contingency plans; notify User Community of all plans and schedules regarding implementations.Investigate production issues reports by Users and/or Information Technology; analyze and resolve issues associated with custom code; prepare supporting documentation.Coordinate User Training and post implementation support for system enhancements/modifications. Develop ad hoc reporting for auditing and management reporting.

Same as Chase - Advanta was acquired by Chase

Oil Card Division - Define system capabilities and specifications required to convert clients from existing systems, develop system requirements.Attend and participate in system requirement review meetings with IT.Liaison between client and IT department. Maintain Project plan and responsible for keeping the project on track. Write and distribute status reports to upper management and clients.Assist technical writers in documenting all enhancements.Oversee testing of system modifications/enhancements; train clients and assist in development of training materials for their employees.Coordinate and participate in mock conversions.Investigate production issue reports by clients and/or Information Technology; analyze and resolve issues associated with custom code; prepare supporting documentation.Post implementation support for system enhancements/modifications.

Santa Barbara, California Area

Development of Management and Employee training.Coordinate all aspects of New Store Openings.Assisted owner with Marketing Strategies.Responsible for Company Profitability.Human Resources - Hired all Management; followed California State guidelines for terminations. Customer Relations - Responded to all elevated Customer ComplaintsConducted monthly store evaluations