• Led organizational turnaround, transitioning the nonprofit from financial instability to sustainable growth.• Reduced expenses by 30% and increased cash reserves, positioning the organization for long-term success.• Secured key partnerships with city and government stakeholders to expand the nonprofit's reach and impact.• Increased commercial accounts by 10% through targeted outreach and relationship-building efforts.• Streamlined administrative processes to include: succession planning, billing, donor relations, and marketing, enhancing operational efficiency.• Implemented staff training and development programs, reducing missed pickups and improving service delivery.• Expanded community partnerships to ensure a sustainable staffing pipeline and avoid reliance on temp services.• Spearheaded efforts to improve workplace culture, fostering a collaborative and supportive environment.• Played a key role in fundraising initiatives, securing new clients and generating significant revenue growth.

• Serve as the project manager for the learning experience design and implementation of a new healthcare training program using adult learning theory and best practices from leaders in the industry.• Oversee a team of professionals at various career levels and stages.• Utilize data-driven analytics to track employee skill sets and business needs, providing personalized coaching and support to foster professional growth and maximize potential.• Analyze outcomes and evaluations of strategic initiatives, analyzing key performance indicators and program effectiveness to identify areas for improvement and guide strategic decision-making.• Develop and implement program policies, procedures, marketing and accreditation standards, enhancing organizational efficiency, and ensuring compliance with regulatory requirements.• Address the learning strategy needs of remote staff by implementing standardized procedures and learning platforms, resulting in enhanced digital literacy and operational efficiency.• Organized the development of a cross-functional training program embedding subject matter expertise and industry knowledge, resulting in strategic alignment with institutional goals.• Advising of interdisciplinary faculty to assess and implement shared services for course materials, both in the classroom and within the learning management system. These efforts resulted in a 50% increase in student engagement and a 25% increase in student persistence.• Demonstrated proficiency in talent pipe-lining strategies between business partners and education, fostering relationships to identify and recruit top-tier candidates.• Managed talent acquisition for departmental faculty and staff using an Applicant Tracking System (ATS), ensuring efficient and organized candidate selection.

• Oversee day-to-day business operations, including strategic planning, resource allocation, and performance management, to drive business growth and efficiency.• Provide expert healthcare consulting services to client companies, developing customized training programs to facilitate the seamless integration of technology solutions across their workforce.• Spearheaded operational scaling operations at a startup, resulting in a 50% increase in production capacity within 12 months through process optimization and strategic resource allocation.• Provide strategic leadership while managing team dynamics, fostering a culture of creative problem-solving, collaboration, and continuous improvement within the organization.• Collaborate with the CEO and executive team to share actionable insight and execute the organization's vision, mission, and long-term strategic goals, aligning operational initiatives with overall business objectives.• Direct a team of 20 consultants, assigning roles and responsibilities to optimize project efficiency and client satisfaction.

• Served as the project manager for the complete restructuring of the global MSW program.• Presented evidence-based suggestions to executive leadership by leveraging assessments and data to evaluate existing policies and procedures.• Applied advanced assessment methodologies to gauge student needs and potential, prioritizing tailored recommendations and support to empower students to excel academically and professionally.• Responsible for the integration of research, practicum, and practice into graduate level curricula, providing expert guidance to faculty, mentoring students, and serving as a consultant to ensure optimal academic processes and outcomes.• Developed an integrated learning experience approved by relevant industry authorities, collaborating closely with students and community partners to ensure a smooth transition to the Tevera documentation system.• Oversaw the training of new faculty team during a pivotal period, balancing a full-time online course load while enhancing the academic rigor of the social work program.

• Responsible for the curriculum and instructional design of the BSW courses in compliance with industry best practices and accreditation standards.• Offered expert coaching to new faculty members enhancing the academic rigor of the social work program.• Presented evidence-based suggestions to executive leadership by leveraging assessments and data to evaluate existing policies and procedures.• Provide recommendations to new faculty members enhancing the academic rigor of the social work program.

• Delivered engaging and informative lectures on various social work topics, incorporating real-world case studies and interactive discussions to enhance student learning and critical thinking skills.• Developed and revised course curriculum, assignments, and assessments to ensure alignment with program objectives and industry standards, fostering a dynamic and relevant learning experience for students. • Provided personalized feedback and guidance to students on assignments, projects, and class discussions, promoting academic growth and professional development while maintaining a supportive and inclusive learning environment.

• Led strategic transformations aimed at bolstering retention rates for low-income, first- generation college students, resulting in a notable increase of $1.8 million in revenue.• Developed and introduced an innovative customer success program to improve performance that achieved widespread adoption nationwide, driving creative solutions to address student needs effectively.• Managed a comprehensive budget totaling $7 million, meticulously ensuring adherence to state and federal regulations while optimizing resource utilization.• Mentored, supervised, and provided conflict resolution to a diverse team of 26 professionals across multidisciplinary departments, promoting professional growth and team cohesion.• Enhanced user engagement by establishing and managing contracts with 26 internal and external partners, resulting in a 90% increase in community involvement and support.• Recruited and oversaw talent management for 8 departments to include clinical and front office staff, improving the employee experience during a time of transition.• Served as the project manager for the conceptualization and implementation of a holistic health and wellness program designed to remove barriers for retention and persistence of students.• Engaged in public speaking at over a dozen national conferences, shedding light on critical topics such as housing, food insecurity, childcare, behavioral health, and other essential supportive services.• Spearheaded the implementation and training of diverse technological platforms (Banner, Moodle, Maxient, Titanium, Starfish, Blackboard).

• Demonstrated expertise in conducting comprehensive client assessments, developing individualized treatment plans, and implementing evidence-based therapeutic interventions to support employees' mental health and well-being within organizational settings.• Facilitated therapeutic groups and workshops focused on stress management, resilience-building, conflict resolution, and other topics relevant to workplace dynamics, effectively supporting employees in navigating personal and professional challenges. • Collaborated closely with human resource teams and organizational leaders to address student and employee mental health concerns, provide crisis intervention support, and implement workplace wellness initiatives aimed at promoting a positive and supportive organizational culture.

• Demonstrated expertise in conducting comprehensive client assessments, developing individualized treatment plans, and implementing evidence-based therapeutic interventions to support employees' mental health and well-being within organizational settings.• Facilitated therapeutic groups and workshops focused on stress management, resilience-building, conflict resolution, and other topics relevant to workplace dynamics, effectively supporting individuals in navigating personal and professional challenges.