Business Product Lead - Ecommunity
CurrentMarie Curies identified expert on the eCommunity Visit Scheduling System provided by RLDatix- I ensure the effective operation of a key piece of Visit scheduling software designed for the allocation of 300,000+ community visits a year to Health Care Assistants and Registered Nurses.- I carry out regular reviews with users to understand their needs and feed back pain points and development ideas to the Software Provider-Complete UAT for new feature releases followed by reviews of existing processes with appropriate operational teams-Management of training materials from online training pages, user guides and scripts and materials for in person training sessions.-I have an understanding of the different service types that use the system and their variety of process-Regular meetings with the Product Manager and Product Owner at RLDatix to discuss ongoing issues/change requests and organisation priorities for development.- Ensure a high-quality escalation support service, supplying expert solutions to problems in-line with agreed service levels.- Ensure that database integrity and data quality used locally and fed into national systems is of the highest accuracy.