Katy Bower, Mpa, Cprp Email and Phone Number
Katy Bower, Mpa, Cprp work email
- Valid
Katy Bower, Mpa, Cprp personal email
- Valid
With over 20 years of experience in the local government sector, I am a passionate and effective leader dedicated to delivering high-quality services and fostering community engagement. Currently, as the Director of Customer Service for the City of Carrollton, I oversee the operations of the Resolution Center and Municipal Court, ensuring our citizens and customers receive top-tier service. I also lead initiatives to build a robust customer service brand, promote equity, and enhance community engagement and education.My background includes managing multi-million-dollar budgets, overseeing capital improvement projects, and leading diverse teams. As the former Recreation Superintendent at the City of Carrollton, I successfully managed seven business lines and five public recreational facilities, consistently meeting the needs and expectations of the community.My core competencies include leadership communication, marketing communication, and brand development strategy. I am skilled in analyzing complex issues, developing policies, and implementing solutions that align with strategic goals. I am also adept at conflict resolution, policy interpretation, and budget management.Certified as a Parks and Recreation Professional, I am committed to continuous learning and excellence in my field. My mission is to empower individuals to reach their full potential through authentic leadership, nurturing relationships, and celebrating successes.
City Of Carrollton
View- Website:
- cityofcarrollton.com
- Employees:
- 465
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Director Of Customer ServiceCity Of Carrollton Feb 2024 - Present -
Recreation SuperintendentCity Of Carrollton Jun 2018 - Feb 2024Carrollton, Texas• Effectively managed business changes to realize new service benefits through increasing targeted Key Performance Indicators.• Successfully calculated, communicated, and adhered to an annual budget in the multi-million-dollar range. • Led capital improvement projects for public buildings using agile project management methods.• Responsible for planning and managing resources for seven business lines and five public recreational facilities.• Prepares and review bids, contracts, purchase order requisitions and payments.• Provide oversight, leadership, and mentorship to 11 full-time staff and over 50 part time and seasonal recreation division team members.• Implemented and facilitated the "Leaders Learn Series," a monthly professional development program for Parks and Rec employees, covering topics such as program evaluation, delegating, budgeting, and resume development, with the goal of retaining and advancing team members within the organization.• Created, organized, and assessed internal professional development trainings for team members.• Advocated for the effective management of recreation activities and facilities to ensure optimal usage and efficiency.• Managed division-wide marketing efforts, including the creation of brochures, maintenance of website and social media campaigns.• Evaluated existing recreation facilities, proposed and implemented improvements, and collaborated with internal and external stakeholders to ensure timely completion, resource utilization, and adherence to budget constraints.• Sourced and applied for relevant public and private grants, created grant proposals, and compiled grant-specific reports.• Represented the organization at public events and meetings with community civic groups to communicate the organization's goals, services, and activities. -
Recreation Center ManagerCity Of Cedar Hill Aug 2011 - Jun 2018Cedar Hill, Texas• Oversaw the daily operations of a 54,000 square foot recreation center and managed a team of 32 employees.• Implemented and tracked performance data, including established goals and cost recovery measures.• Developed and executed program/event fee structures.• Prepared grant applications for both program and outdoor trail initiatives.• Created and presented a public agenda for community recreation services.• Served as a liaison for community partnerships.• Developed, implemented, and tracked plans for facility capital improvement projects.• Developed, implemented, and continuously monitored professional contracts.• Assessed and improved the efficiency of service delivery methods and procedures.• Created and managed a budget of over $1.9M.• Created an open, welcoming facility environment that is inclusive of the City's diverse population.• Collaborated with other departments, agencies, and community leaders to foster a positive culture.• Interviewed, hired, supervised, evaluated, and provided coaching to employees to ensure they met and exceeded performance standards.• Formed a collaborative leadership team that fostered shared responsibility in decision-making.• Executed a plan to develop team members and support succession planning.
Katy Bower, Mpa, Cprp Skills
Katy Bower, Mpa, Cprp Education Details
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Master Of Public Administration - Mpa -
Recreation, Parks And Leisure Services Administration -
Master Of Public Administration - Mpa
Frequently Asked Questions about Katy Bower, Mpa, Cprp
What company does Katy Bower, Mpa, Cprp work for?
Katy Bower, Mpa, Cprp works for City Of Carrollton
What is Katy Bower, Mpa, Cprp's role at the current company?
Katy Bower, Mpa, Cprp's current role is Local Government | Customer Service | Leader.
What is Katy Bower, Mpa, Cprp's email address?
Katy Bower, Mpa, Cprp's email address is ka****@****ail.com
What schools did Katy Bower, Mpa, Cprp attend?
Katy Bower, Mpa, Cprp attended The University Of Texas At Arlington, Central Michigan University, The University Of Texas At Arlington.
What are some of Katy Bower, Mpa, Cprp's interests?
Katy Bower, Mpa, Cprp has interest in Social Services, Children, Economic Empowerment, Education, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Katy Bower, Mpa, Cprp known for?
Katy Bower, Mpa, Cprp has skills like Operating Budgets, Budget Process, Supervisory Skills, Supervisory Experience, Cross Functional Team Leadership, Program Coordination, Fitness Center, Strengthsfinder, Marketing Strategy, Marketing Communications, Certified Pool Operator, Municipalities.
Who are Katy Bower, Mpa, Cprp's colleagues?
Katy Bower, Mpa, Cprp's colleagues are Adrian Pharms, Ellen Miller, Scott Farler, Cthy Brown, Rosa Almazan, Jake M., Mindy Phillips Martin.
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