Katy Capps Email & Phone Number

- Managed day-to-day partnerships with top-performing OEM partners.- Led numerous product, feature and client launches on Marketplace.- Supported sales and solutioning calls as eCommerce subject matter expert, building strong client relationships from inception through post-sale support.- Planned and executed product council meetings with top innovation partners to develop and deliver new product roadmaps.- Led the Supply Chain team in increasing the Marketplace SKU catalog by 50% within eighteen months.- Created and optimized a sales operations strategy for the operations team, consistently achieving 99%+ accuracy across 40+ sites.

- Coordinated and directed operations necessary to carry out contractual responsibilities with 25 utility clients.- Led eCommerce Operations team through front-end eCommerce marketplace projects, including assortments and collections, proprietary rebate software, marketplace launches, program pages, and UX enhancements.- Collaborated with Product and Implementation teams to identify product enhancement, roadmap, launches, and operational handoffs.- Developed policies, procedures, and process documentation for ongoing departmental improvements- Identified priorities and leveraged resources to help the team achieve KPI’s as well as company and departmental goals.

Boulder, Colorado, United States

- Oversaw promotion operations planning, execution, and QA processes.- Planned and executed accurate changes in propriety rebate software on 30+ marketplaces.- Maximized cross-sell opportunities within Shopify and Salesforce Commerce Cloud platforms.- Collaborated with cross-functional teams to ensure all Marketplace objectives were met.

Boulder, Colorado, United States

Advised up to 100 customers daily in making energy-wise purchases across 20 unique online marketplaces via email, chat, and phone while maintaining top metrics within the Customer Care Team

Boulder, Colorado, United States

Wrote compelling copy for a variety of content engagement projects and programs with SEO considerations.

Westminster, Colorado, United States

Offered academic support and research-based, high-quality before and after school programming inside of school facilities.

Supported members of the Aquinas College student community in their personal, academic, and professional writing. Engaged writers in one-on-one consulting sessions to provide feedback and strategies that contribute to their ongoing development as writers.