Katy Chiu Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsible for leading initiatives to create inclusive and dynamic workplaces, including providing strategic direction for talent acquisition and retention, compliance management, and overseeing professional development programs. Through close collaboration with leadership, align HR practices with the evolving needs of the organisation, ensuring growth and success.Key Achievements:♦ Planned, directed and implemented new HR compliance software (Ratify), as a result graded compliant by external auditor♦ Acting People Partner for the New Zealand office, provided advise in areas such as work visa sponsorship, recruitment and process integration. Received positive feedback from stakeholders♦ Successfully coordinated the Enterprise Bargaining Agreement negotiations, resulting in “Yes” vote with no undertaking

Melbourne, Victoria, Australia

Oversaw the end-to-end employee life cycle from recruitment and onboarding to offboarding processes. Managed HRIS systems to streamline data and enhance operational efficiency while actively driving employee engagement initiatives to foster a positive workplace culture. Created seamless HR experience for both employees and the organisation.Key Achievements:♦ Streamlined onboarding and offboarding processes that reduced processing times by 30%♦ Managed the HR Inbox, achieved target of 2-hour turnaround for all enquiries♦ Maintained excellent service level with stakeholders, resulting in 90% satisfaction rate

Melbourne, Victoria, Australia

Empowered individuals to navigate transformative journeys by fostering motivation and facilitating change. Guided clients through self-discovery, helping them overcome obstacles, and igniting the drive to achieve their goals.Key Achievements:♦ Created impactful transformations for over 45 clients, including improved marital relationships and career promotions♦ Launched multiple online marketing campaigns with 40% conversion rate♦ Planned, designed, and facilitated workshops fostering mindset for positive transformation that covered success principles, relationship management, emotional intelligence (EI), personality profiling (DISC), and personal goal setting.

Melbourne, Victoria, Australia

Delivered exceptional customer service by promptly addressing inquiries while consistently meeting Average Handling Time (AHT) targets. Prioritised achieving one-call resolutions, ensuring overall client satisfaction and retention.Key Achievements:♦ Provided 50+ customers per day with successful solutions, resulting in customer satisfaction rating of 85% and special recognitions from customers.♦ Maintained strong company product and service knowledge to better assist customers with concerns, questions and general education♦ Ensured compliance of data by logging all customer calls via Salesforce and company software

Melbourne, Victoria, Australia

Responsible for managing offshore vendors, ensuring seamless supply chain operations. Oversaw quality assurance processes to maintain the highest product standards while optimising production efficiency. Enhanced vendor collaborations, streamlined supply chains, and upheld stringent quality control measures to deliver exceptional textile products.Key Achievements:♦ Recognised for initiating new merchandising process, resulting in 40% increase in sample approval rate, halved the number of late deliveries, and increased sales by 20% within 6 months.♦ Improved defect resolution rate by 25% through utilization of Mandarin language skills and effective one-call resolution.

Watford, England, United Kingdom

London, England, United Kingdom

Taipei City, Taiwan

Ma, Strategic Fashion Marketing, Graduated With Distinction

Bbus/Ba, Business Management (Marketing) / Japanese