Katy Devich Email & Phone Number

Montague, New Jersey, United States

Cloquet, Minnesota

Address customer questions and concerns in a professional and timely manner with an emphasis on customer service. Responsible for scheduling and dispatching technicians to jobs, while prioritizing emergency service accordingly. Maintain positive communication with technicians, customers, contractors, and distributors throughout the day.Generate and send invoices for jobs as they are completed. Coordinate routine maintenance for eight company service vehicles.

Oversee the day-to-day operations of the security departmentSchedule security guards to fulfil contract requirements as well as last minute requests from clients.Billing for weekly security contracts, daily process service, special client requests, and receiving payments (QuickBooks).Generate bi-weekly payroll and reconcile with weekly billable hours. Post job openings, screen candidates, hire new employees and conduct performance reviews.Coordinate and assign incoming process service requests.

Duluth, Minnesota Area

Maintained an active flight schedule by coordinating 8-10 Flight Instructors in 5 helicopters operating out of three locations (Duluth, Superior, and South St. Paul) with an average of 25 students, each requiring 5-7 reservations per week. Sold, scheduled, and staffed local air tours, photo flights, and various commercial operations.Coordinated logistics (i.e. trucks, trailers, helicopters, and hotel rooms), and managed staff to facilitate helicopter rides at roughly 30 away from base ride events (i.e. fairs, festivals, and concerts) across Minnesota, Wisconsin, South Dakota, and Michigan throughout ride event season.Drafted, proofread, edited and maintained documents, ranging from professional correspondences to accredited flight training syllabi as well as publishing and distributing a weekly newsletter.Posted job openings to targeted job sites and forums. Screened resumes and filtered prospects via telephone interviews. Coordinated and conducted panel interviews (via Skype, in person, or both depending on the available position). Managed employee files (obtained and maintained appropriate employment documentation).Maintained an active presence on social media platforms (Facebook, LinkedIn, YouTube, SnapChat). Posted regular website updates (WordPress) and maintained current online information. Managed office supplies, marketing materials and necessary equipment. (i.e. paper, ink, binders, business cards, brochures, signs, literature, pens, four-wheelers, fuel trailers, cones, headsets, you name it.)Ordered customized company apparel and accessories for staff members and retail sales.

Managed 120 active accounts and prospected new customers (primarily long term care facilities). Responded to customer questions, requests, and concerns in a professional and timely manor. Recommended and sold healthcare products to meet customer needs. Utilized Microsoft CRM software database to manage customer accounts.

Responded to customer needs and addressed concerns utilizing problem solving, conflict resolution & communication skills.Trained new associates in customer service, inventory control, and cashier duties. Coordinated employees to ensure appropriate coverage throughout the store during peak hours of operation.

Supervised a crew of 5 or more individuals and ran all store operations.Reconciled POS and financial reports to registers and receipts; prepared bank deposits.Addressed customer concerns, complaints, and compliments.