Katy Devich Email & Phone Number

Montague, New Jersey, United States

Cloquet, Minnesota

Address customer questions and concerns in a professional and timely manner with an emphasis on customer service. Responsible for scheduling and dispatching technicians to jobs, while prioritizing emergency service accordingly. Maintain positive communication with technicians, customers, contractors, and distributors throughout the day.Generate and send.

Oversee the day-to-day operations of the security departmentSchedule security guards to fulfil contract requirements as well as last minute requests from clients.Billing for weekly security contracts, daily process service, special client requests, and receiving payments (QuickBooks).Generate bi-weekly payroll and reconcile with weekly billable hours. Post.

Duluth, Minnesota Area

Maintained an active flight schedule by coordinating 8-10 Flight Instructors in 5 helicopters operating out of three locations (Duluth, Superior, and South St. Paul) with an average of 25 students, each requiring 5-7 reservations per week. Sold, scheduled, and staffed local air tours, photo flights, and various commercial operations.Coordinated logistics.

Managed 120 active accounts and prospected new customers (primarily long term care facilities). Responded to customer questions, requests, and concerns in a professional and timely manor. Recommended and sold healthcare products to meet customer needs. Utilized Microsoft CRM software database to manage customer accounts.

Responded to customer needs and addressed concerns utilizing problem solving, conflict resolution & communication skills.Trained new associates in customer service, inventory control, and cashier duties. Coordinated employees to ensure appropriate coverage throughout the store during peak hours of operation.

Supervised a crew of 5 or more individuals and ran all store operations.Reconciled POS and financial reports to registers and receipts; prepared bank deposits.Addressed customer concerns, complaints, and compliments.