Support for Epic Radiant, Epic Cupid, and various image viewing applications.

Support for Epic Radiant, GE Centricity PACS, Philips Xcelera, and other radiology applications.

•Direct end user support for Epic Radiant Application, with the goal of enhancing and elevating proficiency in the medical record•Thorough workflow analysis, optimization and process improvement•Data collection, independent problem solving and reporting•Build, test, validate new release and upgrade functionality while creating custom configuration•Facilitate change by advancing innovation, technology and decision support•Leverage relationships between multiple departments to achieve organizational and team goals•Document system changes and provide end user education•Ability to multitask and meet project goals, while remaining detail-oriented and committed to outstanding customer service•Highly developed oral, written and presentation skills

• End user support on GE Centricity RA1000 and Cerner RadNet applications• Analyze, trend, and present production metrics for EHC Imaging services• On-call support tickets for user issue resolution• Content Speaker, Service Excellence Institute of the Emory Department of Radiology and Imaging Sciences• Report on key workflow issues and areas for improvement• Ongoing software upgrades including planning, integration testing, installation, training and support• New employee training / employee remedial training for imaging applications• Graduate, Emory Radiology Leadership Academy• Establish and chair Merrill’s Committee for technologist recognition• Serve on CR/DR Quality Committee and CT Quality and Safety committee• Driving force of quality improvement and implementation of best practices• RSNA Quality Storyboard co-author, 2013 o From Monologue to Dialogue: Using an Online Feedback Tool to Improve Image Quality through Enhanced Radiology-Technologist Communication J. A. Talsma, MD; K. L. Day, RT; P. T. Duong, MD

•GE Definium digital radiography, Fuji computed radiography, CERNER Millennium, Siemens MagicView PACS, and GE Centricity PACS•Member of Transition Team: GE Centricity implementation across large multi-facility academic institution •Serve as interim Imaging Workflow Administrator from August 2010-March 2011, when position became permanent

•Routine diagnostics, operating room procedures, portable radiography, fluoroscopy, and trauma radiography•Swissray digital radiography, Fuji computed radiography, EPIC Radiant, and GE Centricity PACS •Patient age range: birth-21 years

•Routine diagnostics, operating room procedures, portable radiography, fluoroscopy, and trauma radiography•Phillips digital radiography, AGFA computed radiography, and AGFA PACS •Lunar DEXA bone densitometry