Katy Gibson Email and Phone Number

 Responsible for the management of sales associates to drive sales, maintain merchandising standards and execute Macy’s MAGIC selling techniques while providing a high level of customer service. Evaluate and deliver Annual Performance Reviews. 50% of time spent as “Executive In Charge”; acting Vice President Store Manager managing entire operations of Macy’s department store. 100% coaching. Delivering fast feedback/redirecting associates to ensure a high level of customer service as well as drive sales.

 Drive and exceed sales goals by executing Macy’s initiatives. Review reports to identify deficient areas and implement action plans. Identify best sellers/key items to communicate merchandising needs. Ensure accuracy of promotional presentations and advertising. Coach to Associate scorecard metrics weekly. Coach to consistently deliver effective selling behaviors and quality service. Provide recognition. Create a positive work environment resulting in retention of high performers. Develop talent and recommend associates for advancement. Coordinate scheduling. Recruit, interview and hire new selling focused associates.

Licensed Relationship Manager III Financial & Retirement Planning Build Client Relationship, Assess Needs, Provide Comprehensive Solutions. Called current and prospective clients to generate leads. Loan Sales Home Equity, Secured and Unsecured. Serviced loan inquiries and issues. Community Involvement Active Member for Chamber of Commerce Helped Organize Canal Winchester Blues and RibFest 2010 Member of Women of Winchester community group. Team Captain for KeyBank’s Walk for MS team 2009. Participated in Nationwide Neighbors Make A Difference Day. Team Leadership Coached and Mentored Teammates to increase productivity & service. Lead RM Monthly Outbound Business Calling Initiative 2008-2010. District-wide resource for peers and new employees. Awards 2007 Signature Circle Winner; designated #1 performer corporate wide. 2010 WOW Award for Outstanding Client Service 2009 RM of the year in Central Ohio

 Manage Branch Operations Ensure branch compliance with Federal Regulatory Laws and Corporate Policies. Ensure staff is educated and aware of all compliance rules and procedures. Conducted Daily Morning Staff Meetings. Manage Branch Balance Sheet and Expenses Balance General Ledger Accounts Manage Controllable Losses Order branch supplies in a budget conscious and efficient manner. Determine staffing model that accommodates branch needs while remaining within budget. Teller Staff Development Responsible for hiring and developing teller staff. Make certain teams’ referral goals are met by motivating and giving tools to achieve expected goals.  Resolve employee conflicts On-the-spot and formal coaching sessions. Client Service Manager Resolved all complex client issues and concerns. Deposit Product and Loan Sales Top producer in Central Ohio District 2004-2007. Team Leadership Developed Operations Test that is taken monthly by all retail employees in Central Ohio. Aided in development of Teller Recognition parameters and scoring methods used district wide. On planning committee for KeyBank’s OSU Orientation Visits Designated as a Peer Leader for mentoring purposes. 2009 RM of the year in Central Ohio