I’m a strategic communications leader with experience in building teams for highly matrixed, global companies. I help organizations transform from traditional communications to multi-channel digital communications that lead to increased engagement and retention. I also bring an entrepreneurial mindset to every role. For many years, I owned a marketing communications consulting business and had the pleasure of working with industry-leading clients such as Cox Enterprises, Sage, TIAA, and Elavon/U.S. Bank. My responsibilities extend beyond managing client relationships and junior team members; I provide ongoing strategic counsel and communications advice to senior executives. With a track record of successfully handling complex projects with high stakes, I ensure a high communications standard.🌶️ VARIETY IS THE SPICE OF COMMS LIFEDrawing upon my journalism degree, I’m skilled in writing about diverse subjects. This variety is why I love what I do; it lets me build knowledge, and test new messages, channels and tools. Industries I’ve worked in include: • Technology• Financial institutions• Fintech• Automotive• EnergyI’ve also worked in virtually every communications discipline, including:• Internal and external communications• Executive communications• Thought leadership• Change communications• Digital communications journeys• Content development/management📖 LIFELONG LEARNERI’m passionate about innovation and a believer in professional development, mentoring junior team members and promoting the communications profession in general. I currently serve as VP, Professional Development for IABC Atlanta (International Association of Business Communicators), a role that brings me joy as I work with peers across the industry to develop great continuous learning opportunities. Open to connecting! Reach out on LinkedIn to connect.
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Director Of EngagementGallagherAtlanta, Ga, Us
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Vice President, Professional DevelopmentIabc Atlanta Jun 2024 - PresentAtlanta, Georgia, United StatesAs a volunteer, lead a team of communicators in developing industry-leading professional development programming for one of the fastest growing IABC chapters. Collaborate with board members and teams to identify timely topics for events. Serve as moderator for panel discussions featuring top voices in the industry. Create communications structure to promote programming before, during and after events. Optimize events by testing a variety of formats and facilitating feedback. -
Internal Communications ConsultantCox Automotive Inc. Feb 2023 - May 2024Atlanta, GaIn partnership with senior leaders and Change Management, developed and executed communications strategy to drive employee engagement, company alignment, and transparency for a $9 billion business. Enhanced team member understanding and buy-in of organizational objectives via consistent, integrated messaging in new and existing communications channels. Developed and executed communications that align with One Cox Automotive team culture. Created executive communications content, including town… Show more In partnership with senior leaders and Change Management, developed and executed communications strategy to drive employee engagement, company alignment, and transparency for a $9 billion business. Enhanced team member understanding and buy-in of organizational objectives via consistent, integrated messaging in new and existing communications channels. Developed and executed communications that align with One Cox Automotive team culture. Created executive communications content, including town halls, all-hands calls, videos, SharePoint sites, and email announcements. Support and facilitate internal focus groups to obtain feedback and strengthen communications efforts.• Recruited to head internal communications for multi-year transformation impacting 1,500 + employees located across the U.S. Show less -
Vice President, Head Of North America Customer Communications, Elavon, Inc.U.S. Bank Nov 2020 - Sep 2022Atlanta, Georgia, United StatesEstablished and led customer communications for top 5 payments processor. Built and headed team of 8, delivering timely content and campaigns for e-newsletters, websites, and email, direct mail, and social media. Managed communications to sales partners including banks, 3rd-party resellers, and software companies to support partner retention. Developed content strategies, messaging, plans, calendars, and thought leadership assets across a full range of media, formats, and channels. Ensured… Show more Established and led customer communications for top 5 payments processor. Built and headed team of 8, delivering timely content and campaigns for e-newsletters, websites, and email, direct mail, and social media. Managed communications to sales partners including banks, 3rd-party resellers, and software companies to support partner retention. Developed content strategies, messaging, plans, calendars, and thought leadership assets across a full range of media, formats, and channels. Ensured timely, effective reputation management by developing and implementing processes for customer and partner crisis communications. Led customer and partner communications for company mergers and acquisitions to drive operational efficiency and customer engagement. • Efforts reached 1 million customers via 22 sales channels with email metrics exceeding industry standards.• Transformed customer communication from formal to conversational language. Produced 12 e-newsletters, 5 websites, and diverse content across email, direct mail, and social media. Show less -
Senior Director, Head Of North America Customer Communications, Elavon, Inc.U.S. Bank Oct 2014 - Oct 2020Greater Atlanta AreaIncreased revenue by $.5 million for each day that average activation rate was reduced, ultimately speeding activation rates by 5 days via digital communications journeys that improved customer experiences. Collaborated with Operations, Sales, Product, Marketing, Legal, and others to understand and maximize the customer experience.• Led brand refresh, impacting 500,000 SMB customers in U.S. and Canada. • Attained 70-100% adoption of improved data security environments by… Show more Increased revenue by $.5 million for each day that average activation rate was reduced, ultimately speeding activation rates by 5 days via digital communications journeys that improved customer experiences. Collaborated with Operations, Sales, Product, Marketing, Legal, and others to understand and maximize the customer experience.• Led brand refresh, impacting 500,000 SMB customers in U.S. and Canada. • Attained 70-100% adoption of improved data security environments by collaborating cross-functionally to develop technology migration campaigns. Show less
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Marketing Communications Consultant / PrincipalGriggs Communications Llc Jan 2002 - Oct 2014Atlanta, GaHeaded communications strategy and development for technology, internal, benefits, and financial communications clients. • Led communications for customer data security portal launch to protect 60k customers’ payment data. (Elavon)• Developed and wrote HR onboarding communications campaign to create a warmer new-employee experience. (Atlanta Housing Authority)• Conceptualized and wrote benefits enrollment materials, including microsite content, guides, fact sheets, and supporting… Show more Headed communications strategy and development for technology, internal, benefits, and financial communications clients. • Led communications for customer data security portal launch to protect 60k customers’ payment data. (Elavon)• Developed and wrote HR onboarding communications campaign to create a warmer new-employee experience. (Atlanta Housing Authority)• Conceptualized and wrote benefits enrollment materials, including microsite content, guides, fact sheets, and supporting materials. (AON Hewitt)• Headed, researched, and wrote thought leadership series for Women and Finance campaign based on customer journeys. (TIAA-CREF)• Established 8-part online series exploring a woman's life cycle and associated financial choices. Collaborated with internal SMES to craft comprehensive content. Series lived on Company website for a decade. • Wrote product launch materials, PPC campaigns, social media and email promos, and case studies. Show less
Katy Griggs Education Details
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Broadcast Journalism And Spanish
Frequently Asked Questions about Katy Griggs
What company does Katy Griggs work for?
Katy Griggs works for Gallagher
What is Katy Griggs's role at the current company?
Katy Griggs's current role is Director of Engagement.
What schools did Katy Griggs attend?
Katy Griggs attended American University.
Who are Katy Griggs's colleagues?
Katy Griggs's colleagues are Internalcomm Guru, Externalcomm Guru, Chapter Administrator, Commservices Guru, Marcomm Guru.
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Katy Griggs
Principal Lecturer (Secondment)Course Leader In Sport Engineering Course Manager Biomedical And Sport Engineeringexercise PhysiologistLoughborough2ymail.com, ntu.ac.uk
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