Katy Griggs Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Georgia, United States

As a volunteer, lead a team of communicators in developing industry-leading professional development programming for one of the fastest growing IABC chapters. Collaborate with board members and teams to identify timely topics for events. Serve as moderator for panel discussions featuring top voices in the industry. Create communications structure to promote programming before, during and after events. Optimize events by testing a variety of formats and facilitating feedback.

Atlanta, Ga

In partnership with senior leaders and Change Management, developed and executed communications strategy to drive employee engagement, company alignment, and transparency for a $9 billion business. Enhanced team member understanding and buy-in of organizational objectives via consistent, integrated messaging in new and existing communications channels. Developed and executed communications that align with One Cox Automotive team culture. Created executive communications content, including town… Show more In partnership with senior leaders and Change Management, developed and executed communications strategy to drive employee engagement, company alignment, and transparency for a $9 billion business. Enhanced team member understanding and buy-in of organizational objectives via consistent, integrated messaging in new and existing communications channels. Developed and executed communications that align with One Cox Automotive team culture. Created executive communications content, including town halls, all-hands calls, videos, SharePoint sites, and email announcements. Support and facilitate internal focus groups to obtain feedback and strengthen communications efforts.• Recruited to head internal communications for multi-year transformation impacting 1,500 + employees located across the U.S. Show less

Atlanta, Georgia, United States

Established and led customer communications for top 5 payments processor. Built and headed team of 8, delivering timely content and campaigns for e-newsletters, websites, and email, direct mail, and social media. Managed communications to sales partners including banks, 3rd-party resellers, and software companies to support partner retention. Developed content strategies, messaging, plans, calendars, and thought leadership assets across a full range of media, formats, and channels. Ensured… Show more Established and led customer communications for top 5 payments processor. Built and headed team of 8, delivering timely content and campaigns for e-newsletters, websites, and email, direct mail, and social media. Managed communications to sales partners including banks, 3rd-party resellers, and software companies to support partner retention. Developed content strategies, messaging, plans, calendars, and thought leadership assets across a full range of media, formats, and channels. Ensured timely, effective reputation management by developing and implementing processes for customer and partner crisis communications. Led customer and partner communications for company mergers and acquisitions to drive operational efficiency and customer engagement. • Efforts reached 1 million customers via 22 sales channels with email metrics exceeding industry standards.• Transformed customer communication from formal to conversational language. Produced 12 e-newsletters, 5 websites, and diverse content across email, direct mail, and social media. Show less

Greater Atlanta Area

Increased revenue by $.5 million for each day that average activation rate was reduced, ultimately speeding activation rates by 5 days via digital communications journeys that improved customer experiences. Collaborated with Operations, Sales, Product, Marketing, Legal, and others to understand and maximize the customer experience.• Led brand refresh, impacting 500,000 SMB customers in U.S. and Canada. • Attained 70-100% adoption of improved data security environments by… Show more Increased revenue by $.5 million for each day that average activation rate was reduced, ultimately speeding activation rates by 5 days via digital communications journeys that improved customer experiences. Collaborated with Operations, Sales, Product, Marketing, Legal, and others to understand and maximize the customer experience.• Led brand refresh, impacting 500,000 SMB customers in U.S. and Canada. • Attained 70-100% adoption of improved data security environments by collaborating cross-functionally to develop technology migration campaigns. Show less

Atlanta, Ga

Headed communications strategy and development for technology, internal, benefits, and financial communications clients. • Led communications for customer data security portal launch to protect 60k customers’ payment data. (Elavon)• Developed and wrote HR onboarding communications campaign to create a warmer new-employee experience. (Atlanta Housing Authority)• Conceptualized and wrote benefits enrollment materials, including microsite content, guides, fact sheets, and supporting… Show more Headed communications strategy and development for technology, internal, benefits, and financial communications clients. • Led communications for customer data security portal launch to protect 60k customers’ payment data. (Elavon)• Developed and wrote HR onboarding communications campaign to create a warmer new-employee experience. (Atlanta Housing Authority)• Conceptualized and wrote benefits enrollment materials, including microsite content, guides, fact sheets, and supporting materials. (AON Hewitt)• Headed, researched, and wrote thought leadership series for Women and Finance campaign based on customer journeys. (TIAA-CREF)• Established 8-part online series exploring a woman's life cycle and associated financial choices. Collaborated with internal SMES to craft comprehensive content. Series lived on Company website for a decade. • Wrote product launch materials, PPC campaigns, social media and email promos, and case studies. Show less