• Worked with customers to evaluate needs, provided assistance, resolved problems and satisfied expectations• Assisted with the planning and conduct of studies of major headquarters or field activity functions, and provided assistance to them.• Assisted in implementing and monitoring management information systems that focus on long and short range plans, policies and programs in the direction of goals, objectives and priorities established by statutes, executive orders, the Department, Program Manager, and/or supervisor.• Extremely knowledgeable with the use of automated information systems; VIS, USCIS, and E-Verify websites to investigate each customer’s situation and provide technical assistance and support • Excel in taking high call volumes each day by identifying call types quickly and efficiently• Assisted in the design and implementation of planning and controls for submission of data, including budget and program resource requests.• Assisted customers through the telephone, in-person and via-email with immigration law interpretations and immigration related information.

• I coordinated the US Consulate Summer Hire Program for all the family members of the US Consular officers who were stationed in Ciudad Juarez. I interviewed the candidates and was the selecting official.• I prepared, provided briefings and presentations on security briefings, contingency planning to ensure emergency preparedness and disseminate information. In 2010 due to Ciudad Juarez’ violence situation I had to provide several briefings in conjunction with the Regional Security Officer to all the members of the Consulate Community.• I performed statistical research about the tuition cost of private schools in El Paso, Texas and Ciudad Juarez, Mexico. As a result, the educational allowance was raised for the officers’ children.• I planned and coordinated the development and implementation of relevant programs to enhance post morale such as American and host country cultural events. Examples include Easter Egg Hunt, Halloween Trick or Treating, Fourth of July picnic, Mexican Independence Day, Take Your Child to Work Day, The Day of Dead, Veteran’s Day, Holiday Party and the local security guard party.• I have ascertained the needs of individuals and communicated responses regarding their needs both orally and in writing. I also have provided instruction in a position such as a supervisor or lead clerk.• I was responsible to produce the post’s newsletter, develop a client database and establish community resource center that included Internet/Intranet access. I used programs such as Microsoft Outlook, Microsoft Word, Microsoft Publisher, Excel and most especially Power Point for all my reports, e-mails, presentations and briefings.• I promoted and participated in reciprocal bilateral work agreement negotiations between the host country (Mexico) and the US Consulate for all the American citizens from the consulate community who wished to work in the local economy.

• Received incoming I-275 forms from the Department of Homeland Security and processed it.• Categorized offense noted on the forms using the correct Immigration and nationality Act Section.• Determined if the information on the forms merits a category I or II entry. Worked with managers to classify the Category I entries.• Entered hits and scanned associated documents into the independent Name check system.• Created new Category I file and sent it to the file room for shipping to the Kentucky Consular center.• Corresponded under the direction of the Consular Information Unit manager to inquiries from applicants, attorneys and Members of Congress.• Assisted with updates to the Consular Section’s pages on the Consulate’s website.• Took good-quality fingerprints of visa applicants using electronic scanning equipment.• Assigned the cases to interviewing officers in order to maintain a smooth and efficient workflow. • Assisted with the processing applications for waivers of visa ineligibilities, such as retransmitting electronic finger prints requested by the U.S. Citizenship and Immigration Service (USCIS).• Assisted in drafting correspondence or case note related to waiver applications.• Coordinated DNA testing under the guidance of the Fraud Prevention manager. • Kept the Fraud Prevention Unit’s Intranet site up to date.• Searched records and made phone calls related to validation studies and current fraud investigations. • Updated the intranet site up to date under the American Services Unit Chief.