Katy Johnson Email and Phone Number
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Planning, organizing, leading, staffing, and budgeting. Those are the five functions of great management. Throughout my career, I have demonstrated a continuous pattern of putting these qualities to practice and producing results. I thrive to improve processes and deliver impactful results; I consistently drive organizations to grow. Assessments are a vital contributor to choosing the appropriate goals and actions to develop and implement the best strategies, identify the resources needed to achieve these goals, and put forward a plan of action.A fundamental key of overcoming roadblocks I have encountered throughout my career has been to demonstrate transparent communication and establish positive working relationships to achieve the business goals. Through leadership roles, I have garnered a unique ability to articulate a vision, and then motivate teams to perform using effective communication skills. I am accustomed to liaising between customers, vendors, and administration to facilitate communications and ensure seamless operations. I enjoy working across all levels and functions to coordinate and support high-profile projects and complex workflows while building winning teams. I go above and beyond to achieve all project objectives and milestones and strive to deliver the best possible outcomes in customer service and satisfaction.I consider myself a life-long learner, always willing to be flexible and adaptable to change, especially during a crisis or uncertain times. I am an innovative problem-solver, so when the inevitable challenges arise, I quickly re-evaluate and adapt to keep my teams moving forward. I prove my capabilities in my current role, where I lead daily administrative activities that support the products and services we offer. This same level of dedication and attention to detail is evident throughout my career. I am grateful for the opportunity to use my knowledge and experience to make a positive contribution to our team at DSC Communications and throughout our community.
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Director Of OperationsDsc Communications Inc.Superior, Wi, Us
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Director Of OperationsDsc Communications Inc. Nov 2021 - PresentSuperior, Wi, Us• Analyze current operational processes and performance, recommending solutions for improvement when necessary• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements• Oversee employee support processes and organize them to enhance employee satisfaction• Revise and/or formulate policies and promote their implementation• Create job descriptions, hire competent personnel and oversee employee training programs• Develop and implement staff evaluation parameters• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives• Build and maintain relationships with company leadership to make decisions regarding operational activity and strategic goals• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks• Devise strategies to ensure growth of programs company-wide• Uphold organization policies and standards, ensuring regulations are followed• Work closely with other leadership to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment• Assist in supervising staff from different departments and provide constructive feedback• Appraise and manage employee performance• Ensure compliance with all regulatory requirements -
Medical Records ManagerSt. Luke'S Duluth, Mn Oct 2020 - Nov 2021Duluth, Mn, Us- Exceeds monthly Turnaround Time goal of 98.5% through level setting transcriptionist performance expectation-Implemented process improvement changes to advance documentation timelines, increase revenue/decrease write-offs- Created a new centralized scanning department and workflow to centralize clinic division scanning including hiring staff and creating policies- Caught up on 1+ year old backlogged scanning in 4 months leading to up-to-date records available in EMR -
Clinic ManagerSt. Luke'S Duluth, Mn May 2016 - Oct 2020Duluth, Mn, UsCLINIC MANAGER | MARINER MEDICAL CLINIC, ST. LUKE’S HOSPITAL | 2016-PRESENT- Oversees daily operations of Family Practice, Urgent Care, and the Outpatient Surgery Center. - Hires and trains staff, delivering annual review of 40 employees. - Improved patient satisfaction survey scores from 95.6% to 98.9%- Improved the declining 'Medicare Annual Wellness Visit' completion rate from 29% to 60%.- Spearheaded the immediate transition from in-person to virtual visits during the COVID-19 pandemic ensuring the safety of the staff and patients while driving revenue.
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Clinic ManagerSt. Luke'S Duluth, Mn May 2014 - May 2016Duluth, Mn, UsCLINIC MANAGER | DENFELD MEDICAL CLINIC, ST. LUKE’S HOSPITAL | 2014-2016 - Provided oversight for the operational and quality components of urgent care and clinical operations.- Supervised 35 employees- Wrote and implemented policy and procedures that decreased the no-show rate from 7.4% to 5.5.- Directed cross-functional collaborations to meet the annual Joint Commission Compliance survey audit.
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Executive Team Leader - Salesfloor/Guest Experience (Hardlines And Softlines)Target Sep 2011 - May 2014Minneapolis, Mn, UsEXECUTIVE TEAM LEADER | TARGET CORP. | 2012-2014- Key member supporting the business mission to ‘make Target the preferred shopping destination by delivering outstanding value and exceptional guest experience’. - Coordinated the interviewing, hiring, and training of 30 seasonal staff members for 4th Quarter volumes.- Organized and maintained a vendor board to monitor and improve vendor communications.- Improved all safety categories including Safety Guest Frequency Rate, decreased Team Member Incident rates, and increased Claim Compliance percentage score. -
Executive Team Leader - LogisticsTarget Jan 2010 - Sep 2011Minneapolis, Mn, UsManaged a team of 4 non-exempt team leaders and 60+ overnight store team members by providing feedback, coaching, mentoring, and recognitionResponsible for inbound and outbound freight contributing towards $60+ million annually.Created and led key strategies to improve productivity in Pfresh replenishment which has now been implemented into Target Best Practice.Strategically introduced key scheduling and process changes to team allowing them to adjust quickly and easily.Nominated to receive "District 114 ETL Hero of the Month" award in December 2010.Demonstrated talent management skills by holding hourly supervisors and team members to perform job duties resulting in a corrective action when expectation was not met.Recognized for developing and implementing storewide talent management strategies to increase engagement and reduce turnover.Mentor relationships with several Team Members and Team Leaders as well as addressing personal turmoil, offering support through demonstrating 'open door policy'.Recognized by Store and District Team Leaders for driving storewide improvements in key loyalty driving metrics, and best practice adherence. Recognized by direct reports in open feedback forum for "being a great boss" and delivering on Target's Leadership Expectations.
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Executive Team Leader - Hardlines/FoodTarget Jun 2008 - Jan 2010Minneapolis, Mn, UsEXECUTIVE TEAM LEADER | P-FRESH/HARDLINES AT TARGET | JAN 2008-JAN 2010- Managed 3rd party vendors; oversaw quality of service and standards adherence.- Improved all safety categories to include Safety Guest Frequency Rate and Team Member Incidents as well as an increased percentage score in Claim Compliance.- Managed a team of 4 non-exempt team leaders and indirectly developed a team of 100+ store team members by providing feedback, coaching, mentoring, and recognition.- Nominated and received "District 114 ETL Hero of the Month" award in July 2009. - Served as store "Safety Captain" and reduced guest and team member safety incidents and increased our Safety Index Score.- Recognized by field partners and district leadership for my key collaboration, feedback, and input throughout Pfresh Food remodel which helped support a successful remodel process and those stores who remodeled in our district thereafter.- Oversaw high transition areas within the Hardlines and Food department for a store with $60+ million in annual revenue.- Leader-on-Duty which included accountability for all daily store functions: security of opening and closing the store, overseeing inventory stocking, shift staffing, daily payroll, team member and guest safety, guest services, ensuring the entire team is productive, and that the store is meeting Target brand expectations.- Worked closely with Human Resources to assess, select, develop and retain talented team members.
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Executive Team Leader InternTarget Jun 2007 - Sep 2007EXECUTIVE TEAM LEADER, INTERN | TARGET | JAN 2007-JAN 2008- Supported a positive and engaging environment to deliver Target Brand experience for team and guests.- Increased Electronics Service Scores through strategic planning and analytical problem-solving.- Attained valuable leadership skills and techniques for managing 60-100+ employees.
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Student AssistantUniversity Of Wisconsin-Stout Sep 2005 - Jun 2007
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Bank TellerSuperior Savings Bank Jun 2005 - Sep 2005
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Pro Shop AssistantNemadji Golf Course Jun 2003 - Sep 2004
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Front Desk AssociateYmca Jun 2002 - Sep 2004Chicago, Il, Us -
HostessBarker'S Island Restuarant Jun 2001 - Jun 2002
Katy Johnson Skills
Katy Johnson Education Details
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University Of Wisconsin-StoutEmphasis In Sales And Marketing
Frequently Asked Questions about Katy Johnson
What company does Katy Johnson work for?
Katy Johnson works for Dsc Communications Inc.
What is Katy Johnson's role at the current company?
Katy Johnson's current role is Director Of Operations.
What is Katy Johnson's email address?
Katy Johnson's email address is ka****@****uth.com
What schools did Katy Johnson attend?
Katy Johnson attended University Of Wisconsin-Stout.
What skills is Katy Johnson known for?
Katy Johnson has skills like Leadership, Customer Service, Management, Training, Coaching, Time Management, Team Building, Cross Functional Team Leadership, Leadership Development, Merchandising, Talent Management, Multi Tasking.
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