Katy Owens Email & Phone Number

Denver, Colorado, United States

• Developed best practiced and program standards for Denver homelessness response systems through data-driven approach while managing multiple projects simultaneously in a fast-paced environment• Provided technical assistance to regional collaborators through managing case conferencing, one-on-one trainings, and use of ticketing system (ZenDesk) to track partner questions and provide rapid assistance• Managed By-Name-List Case Conferencing for regions and subpopulations across Metro Denver Region, collaborating with community partners to utilize data-driven approach to measure racial equity and other factors• Facilitated Case Conferencing for community partners including Built For Zero BNL Case Conferencing, OneHome Single Adult Case Conferencing, Transitional Age Youth Case Conferencing, and more• Implemented system changes to address racial, sexual orientation, and gender inequities using data and research to enhance HMIS programs to promote inclusivity and equity for participants• Built programs in partnership with Division of Housing to ensure compliance in implementation of Emergency Housing Voucher Program by monitoring, documenting, and reporting on outcomes to determine project success• Directed monthly Community Design Team meeting by building agenda, coordinating with partners, and facilitating meeting for 50-100 participants by presenting data visualizations and dashboards, guiding conversations to maintain focus on racial equity and system accessibility, and training community partners

Denver

• Researched and developed information and resources on de-escalation techniques and trauma-informed care for staff through partnerships with local agencies• Developed online content, created visual marketing and revamped social media platforms to communicate mission and develop funds, increasing engagement by 75% resulting in 25% increase in annual donations• Applied use of feedback and user stories to create outstanding customer experience for community partners and customers ensuring customer needs are met and processes are improved• Implemented Project Management Tool to facilitate organization with internal teams, resulting in an increase in productivity and organization for managing multiple priorities and stakeholders• Managed day shelter for unhoused neighbors through training and management of staff, de-escalation techniques, and utilization of trauma-informed care practices• Implemented training for staff and volunteers centering accessibility, anti-racism, and inclusivity• Managed and mentored team of 3-5 volunteers, delegated roles and tasks, provided feedback and timely communication of best practices

Denver, Colorado, United States

• Developed low-barrier access to services for diverse customer base exiting homelessness and living in permanent supportive housing including housing retention, rental assistance, and landlord mitigation• Provided direct case management services to residents including coordinating medical care, applying for and renewing benefits, maintaining housing, and developing and implementing plans with clients to achieve goals• Developed communication and relationships with customers to proactively support housing stability through mediation between other residents, financial assistance, and motivational interviewing

Denver, Colorado, United States

• Implemented complex case management projects by engaging and partnering with diverse partner organizations and internal medical teams through interpersonal relationships and communication• Managed and ensured compliance with grant requirements through tracking activities, reporting, and documentation as well as accurate documentation of client engagement in Electronic Health Record• Provided outreach to individuals experiencing homelessness in hospital settings and coordinated discharge care

Denver, Colorado, United States

• Worked directly with youth (ages 15-20) experiencing homelessness to provide shelter resources, connect to outside resources, offered safe and reliable environment for youth to engage with services• Utilized HMIS to enter services provided and documented client engagements in Communication Log• Organized shelter paperwork and maintained record of client vital documents; created and managedrosters and chore charts; held clients accountable to shelter rules and consequences system• Develop relationships with clients that model health boundaries, creating system of support structuredaround stages of change with intentional focus on trauma-informed care

Greater Denver Area

• Worked in fast-paced environment with rapidly changing goals to write dynamic descriptions ofrental properties that were expressive and creative while being detail-oriented and organized• Demonstrated strong verbal and written communication skills while working on team and independently

Denver, Colorado, United States

• Engaged in advocacy around race and homelessness, partnered and developed workingrelationships with local nonprofits and organizations• Worked independently to complete tasks and managed schedule in fluid and changing environment• Developed funds to sustain work through meetings with donors, maintained donor relations, andengaged in regular communication with donor base through monthly newsletters and regularupdates on goals, strategic plans, and progress

Denver, Colorado, United States

• Developed company marketing through regular blogs, newsletters, and strategic marketing campaignsabout real estate industry and human interest stories to reach target audience• Created unique branding and marketing designs and campaigns utilizing Adobe Creative Suite andContent Resource Management systems• Assessed market dynamics and integrated social media marketing strategy for boutique real estatecompany; utilized social media platforms and insights for expansion of brand resulting in double increaseof customer base and engagement

Denver, Co

Regularly provided written articles, managed social media, and curated content for online journal. Work ended when journal project was ended.

Assist and provide guidance for students, faculty, and professors in office and over phoneHandle daily communication, issues as they arise

Develop and maintain company's social media pages Increased company's online fan base by 10% with favorably-received postingsCreate, coordinate and schedule online posts and online presence

Assist customers with purchases and provide excellent customer service Handle monetary transactions Demonstrate responsibility, organization, and hard work while organizing, cleaning, and cooking in store

Coordinated and created content for company's social mediaDesigned coffee bags, business cards, ads and other content using InDesign and Photoshop Developed strategy for increasing company's online presence and promoted company's product and purpose

Denver

Managed primary section of weekly flagship student literary publication; oversaw ten (10) contributing writers and assistant-editor(s)Reviewed and critiqued weekly article submissions; fostered development of improved writing technique and journalistic processes for student writers; coordinated leadership transition upon completion of tenureDesigned publication layout for weekly print cycle, leveraging market-leading design software; organized publication development in deadline-driven environmentPrior to serving as the editor of this section, I was a contributing writer and photographer. I quickly moved to a staff writer, and then to assistant editor of the Lifestyles section, before soon transitioning into the position of section editor.

Supervised safety of patrons by implementing rules while providing excelling experience for patrons with positive attitude Obtained CPR, AED, and First Aid certifications Instructed swim lessons and administered swim tests

Assisted guests in menu selection, and provided accurate and detailed informationDelivered food and beverages promptly, checked regularly with guests, took necessary action to resolve any complaints

Greater St. Louis Area

Provided excellent customer service ensuring a positive sales experienceOrganized, prepared and cleaned store for professional and appealing retail appearance Assisted and advised customers on clothing sizes and styles

Bachelor Of Arts (B.A.), Double Major: Communication And Media Studies, Studio Art

Activities and Societies: Editor of Lifestyles at Clarion (School Newspaper), contributing writer and photographer for Clarion, Student.

High School Diploma