Katy Rushton Email & Phone Number

Worthing, England, United Kingdom

Supplying all makes and models of vehicle for finance, lease or purchase.My goal is to find the best value for both you and/or your business. It’s all about understanding your needs, meeting your requirements and providing you with effective vehicle solutions.HOW CAN I HELP?- Provide tailored consultations on all vehicle requirements- Highlight savings with current vehicle needs- Supply all makes and models of vehicles available in the UK- Find you the most suitable finance method if required- Review your current fleet- Assess your overall fleet running costs- Assist with your fleet management- Give advice on all types of vehicle finance- Provide smarter vehicle solutions

Mortimer Clarke Solicitors is a specialist litigation firm providing litigation services to various clients. They are part of the Cabot Credit Management Group and specialise in collection and litigation regarding debt.I worked as a Litigation Customer Consultant handling calls and tailoring affordable repayment plans to help customers the road to financial recovery. My role included but was not limited to.• Handled inbound and outbound calls from customers in different financial positions and tailoring affordable repayment plans.• Ensure all call were handled with empathy and understanding and identify and signposting vulnerable customers to the correct services and react to any potential risk at the time of the call.• Influenced and negotiated with customers to find the most suitable solution for them.• Kept up to date with all necessary regulation changes that could affect the industry and customers.• Ensured all work was to a high level of accuracy as the data that was stored was sensitive and adhering to all GDPR, FCA and SCA regulations.• Communicated clearly with all customers to ensure they were aware of the legal status of their account and to ensure a satisfactory solution was obtained by all.• Maintained a high level of accuracy in all calls and scoring an average call pass mark of 94% during my time there. • Ensured that all KPIS where met and targets achieved or surpassed quarterly.

Blue Motor Finance is an award winning company, providing finance solutions B2B and BTC. Ranked in the Financial Times ‘FT1000 fastest growing company’ three years in a row and reaching #1 in 2019. I worked as a Broking Advisor within the Deal Making Team helping customers and dealers find the best finance solution for them. Managed new finance applications from proposal to release of funds in an efficient and effective manner. Delivering excellent customer service and generating revenue for the company.Met and exceeded individual and team KPIs consistently. Helping to achieve record sales figures, with the team regularly gaining recognition and praise from the company.Maintained a high level of accuracy in all work. Following FCA guidelines as well as company procedures, ensuring all SLAs were exceeded ensuring excellent customer service.Built and maintained strong B2B relationships with dealers and lending partners, Actively contributing to the continued success and growth of the team and company.Communicated clearly with customers to qualify them against lender criteria whilst also ensuring they have the best product for their needs adhering to all regulations, especially Treating Customers Fairly.Collected and processed sensitive customer information carefully adhering to all GDPR and data protection regulations. Protect our customers privacy as well as the company from regulatory risk.

Bexhill On Sea

Commercial Vehicle Contracts are an established independent provider of car and van leasing solutions. Supplying vehicles to private individuals, sole traders, SME’s and large businesses. I worked as an account manager using a consultative approach to find the vehicle finance solution that best fit the customers requirements and budget.Identified and developed new opportunities for leasing through researching leads, visiting trade shows and cold calling to develop my client list and enhance the reputation and revenue of the company.Cultivated and strengthened relationships with clients, dealers, lending partners and third party suppliers. Allowing me to concurrently manage a large number of effective relationships successfully.Regularly liaised with internal and external business partners to develop product knowledge ensuring I was always able to give the most accurate and up-to-date advice when required. Negotiated discount terms with a range of suppliers, allowing the company to maximise profits.Attended meetings with suppliers to gain a full understanding of their services and position in the market. Ensuring I was able to accurately match customer requirements to the products offered.Consistently met or exceed my KPIs, including outbound calls and sales per quarter.

Managed day-to-day operations and logistics for a branch with in excess of 150 vehicles. Ensuring all company and customer SLAs were fully achieved.Recruited and directly managed 10 employees ( mix of part and full time). Running the team efficiently to ensure customer satisfaction and maintain service levels to the higher possible quality.Managed cross-department relationships within the company, i.e..,between fleet management, vehicle repair, risk management, human resources etc, to ensure successful branch operation.Developed and successfully delivered an enhanced business plan for the branch. Ultimately leading to increased customer satisfaction and increased revenues.

Ensured all vehicles were prepared for the customer, adhering to all BVRLA and company standards.Exceeded ancillary product KPIs (targets on selling optional extras) and increased branch revenue.Provided a collection and drop off service for customers at the start/end of each rental.Proactively sought new B2B ad B2C opportunities to help with the growth of the branch.Successfully completed the initial stage of the Graduate Training programme to achieve promotion.

Swindon, United Kingdom

Bachelor Of Arts (B.A.), Graphic Design

Foundation Degree, Art And Deisgn, Merit